Field Service Technician

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    "ShortDescriptionStr": "The Field Service Technician will be responsible for performing service and/or repair functions to support existing Mission Completion product lines and will provide support and service for new product deployments and field trials under the Mission Completion Products (MCP) portfolio. All duties are expected to be performed safely and in accordance with established procedures as required and/or specified by the direct line manager.",
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    "ExternalDescriptionStr": "<table>\n <tbody>\n  <tr>\n   <td>\n    <p><b>Field Service Technician – Mission Completion Products (MCP)</b></p>\n    <p><b>Primary Responsibilities</b></p>\n    <ul>\n     <li>Service, inspect, troubleshoot, and repair customer-owned equipment, including but not limited to centrifugal pumps, frac hoses, and other products supported by the Mission Completion Products (MCP) group.</li>\n     <li>Perform maintenance, repair, and service activities at NOV facilities and customer locations as required.</li>\n     <li>Execute all work in accordance with NOV Quality Assurance (QA) procedures, departmental work instructions, and safety standards.</li>\n     <li>Disassemble equipment to inspect components, identify failures, and determine required repairs.</li>\n     <li>Troubleshoot and diagnose mechanical, hydraulic, pneumatic, and basic electrical issues related to PP&amp;C equipment.</li>\n     <li>Assist with actuator calibration, functional testing, and verification of control system components.</li>\n     <li>Support system diagnostics to identify operational, performance, and reliability issues within PP&amp;C equipment and associated systems.</li>\n     <li>Assist in the maintenance and troubleshooting of Frac Protection Systems designed to protect personnel and equipment during high-pressure operations.</li>\n     <li>Inspect components for corrosion, defects, damage, excessive wear, and other conditions that may impact equipment performance.</li>\n     <li>Determine root causes of equipment malfunctions using schematics, assembly drawings, work instructions, procedures, and testing methods.</li>\n     <li>Request replacement parts as needed and install components according to engineering drawings, specifications, and work instructions.</li>\n     <li>Ensure all work is completed accurately, efficiently, and with a strong focus on quality and workmanship.</li>\n     <li>Prepare surfaces and components for assembly and testing to prevent damage and ensure proper equipment functionality.</li>\n     <li>Perform operational and performance testing of repaired equipment to verify compliance with specifications and customer requirements.</li>\n     <li>Serve as the primary PP&amp;C field representative during new product trials and demonstrations at customer locations.</li>\n     <li>Troubleshoot issues with new equipment in the field and provide detailed performance feedback to engineering teams to support product improvements and design enhancements.</li>\n     <li>Identify barriers to adoption of new MCP technologies by gathering customer feedback and communicating field-user perspectives to internal stakeholders.</li>\n     <li>Travel on short notice to customer locations to support equipment troubleshooting, resolve operational issues, and act as the NOV point of contact during customer non-productive time (NPT) events.</li>\n     <li>Participate in training and development activities as identified by management.</li>\n     <li>Perform additional duties and special projects as assigned.</li>\n    </ul>\n    <div>\n     &nbsp;\n    </div>\n    <p><b>Facility / Group-Specific Responsibilities</b></p>\n    <ul>\n     <li>Develop a comprehensive understanding of Mission Completion Products product lines and applications.</li>\n     <li>Become proficient in MCP service procedures, operational processes, and quality requirements.</li>\n     <li>Establish familiarity with MCP engineering teams, product line managers, and new product development personnel.</li>\n     <li>Become proficient in the use of applicable NOV software systems, ERP platforms, and service applications.</li>\n    </ul>\n    <div>\n     &nbsp;\n    </div>\n    <p><b>Education &amp; Experience Qualifications</b></p>\n    <p><b>Required</b></p>\n    <ul>\n     <li>Valid driver's license with the ability to pass a three-year driving history review.</li>\n     <li>High School Diploma, GED, or equivalent; alternatively, five (5) or more years of relevant industry experience.</li>\n     <li>Experience using hand tools, torque wrenches, power drills, and other standard mechanical service tools.</li>\n     <li>Basic understanding of hydraulic systems, electrical components, and equipment diagnostics.</li>\n     <li>Strong mechanical aptitude with the ability to read and interpret technical drawings and procedures.</li>\n     <li>Proficiency with Microsoft Office applications and the ability to learn ERP and service management software.</li>\n    </ul>\n    <p><b>Preferred</b></p>\n    <ul>\n     <li>Previous oilfield or energy industry experience.</li>\n     <li>Experience supporting actuator calibration, equipment testing, and commissioning activities.</li>\n     <li>Familiarity with Frac Protection Systems or other high-pressure safety systems.</li>\n     <li>Understanding of hydraulic and pneumatic systems, pressure-containing equipment, hydrostatic testing equipment, and pressure-testing procedures.</li>\n    </ul>\n    <div>\n     &nbsp;\n    </div>\n    <p><b>Job Requirements</b></p>\n    <ul>\n     <li>Ability to travel up to 50% of the time to NOV facilities and customer locations in support of service operations.</li>\n     <li>Perform only those tasks for which proper training and authorization have been received.</li>\n     <li>Ensure all products and services meet NOV quality standards and comply with applicable QA procedures and work instructions.</li>\n     <li>Conduct all work safely to protect personnel, equipment, facilities, and customer assets.</li>\n     <li>Understand and comply with all company Health, Safety, and Environmental (HSE) policies and procedures.</li>\n     <li>Become proficient in the operation of tools, equipment, and techniques used throughout the Mission service portfolio.</li>\n     <li>Maintain a clean, organized, and professional work environment.</li>\n     <li>Demonstrate professionalism and communicate effectively with internal and external customers.</li>\n     <li>Support emergency field service activities and customer needs as business demands require.</li>\n    </ul>\n    <div>\n     &nbsp;\n    </div>\n    <p><b>Behavioral Competencies</b></p>\n    <ul>\n     <li>Strong Communication Skills</li>\n     <li>Teamwork and Collaboration</li>\n     <li>Drive for Results</li>\n     <li>Integrity and Trust</li>\n     <li>Problem Solving and Analytical Thinking</li>\n     <li>Sound Decision Making</li>\n     <li>Customer Focus</li>\n     <li>Safety Leadership and Awareness</li>\n    </ul>\n    <p>&nbsp;</p>\n    <p><b>COMPETITIVE BENEFITS:</b>&nbsp;(visit usbenefits.nov.com for more information about our benefits offerings)</p>\n    <ul>\n     <li>401(k) Retirement Plan – NOV matches every dollar up to 5% of base pay and overtime for every dollar you invest.</li>\n     <li>Competitive medical plans that are effective your date of hire. Visit&nbsp;<u>usbenefits.nov.com/cost-for-coverage</u>&nbsp;for more information.</li>\n     <li>FREE MDLIVE&nbsp;virtual visits (when enrolled in an NOV medical plan).</li>\n     <li>FREE preventative medical and dental care for the entire family (when enrolled in an NOV medical/dental plan and seeing an in-network physician).</li>\n     <li>FREE Basic Life and AD&amp;D insurance at 2 times your annual salary (for full-time employees).</li>\n     <li>All regular full-time employees start with 3 weeks of paid vacation per year (prorated based on start date). Pre-NOV relevant experience (years of service) may be considered for vacation accruals.</li>\n    </ul>\n    <p>All regular full-time employees receive up to 11 paid holidays per year.</p></td>\n  </tr>\n  <tr>\n   <td>&nbsp;</td>\n  </tr>\n  <tr>\n   <td>&nbsp;</td>\n  </tr>\n  <tr>\n   <td>&nbsp;</td>\n  </tr>\n  <tr>\n   <td>&nbsp;</td>\n  </tr>\n  <tr>\n   <td>&nbsp;</td>\n  </tr>\n </tbody>\n</table>\n<p><br>\n  &nbsp;</p>",
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