Hotel Guest Services Representative FT

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        "LocationName": "Gold Strike Casino (MS)"
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    "ShortDescriptionStr": "As a Guest Services Representative, you will assign rooms according to guest requests and preferences whenever possible.\n\n\nPosition Status: Full-Time\nLocation: Gold Strike Casino – Tunica, MS",
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    "ExternalDescriptionStr": "<p><strong><u>JOB SUMMARY:</u></strong></p><p>As a Guest Services Representative, you will assign rooms according to guest requests and preferences whenever possible.</p><p>&nbsp;</p><p>Position Status: Full-Time<br>Location: Gold Strike Casino – Tunica, MS</p>",
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    "ExternalPostedStartDate": "2026-06-01T19:21:20+00:00",
    "ExternalQualificationsStr": "<p><strong><u>MINIMUM REQUIREMENTS</u></strong></p><ul><li><span>High school diploma or equivalent</span></li><li>One (1) year of customer service experience, preferably working in a similar hotel setting.</li></ul><p>&nbsp;</p><p>&nbsp;</p><div><p><strong><u>KNOWLEDGE, SKILLS, AND ABILITIES:</u></strong></p><ul><li><span>Ability to quickly think strategically and analytically to increase efficiencies; ability to cognitively recognize patterns and trends and communicate effectively.</span></li><li><span>Advanced knowledge of Opera, group blocks, room rack availability, and the desire to learn additional Opera skills.</span></li><li><span>Able to effectively communicate in English, in both written and verbal forms.</span></li><li><span>Ability to read and write.</span></li><li><span>Perception and awareness of individual needs and the ability to handle all situations calmly and professionally.</span></li><li><span>Ability to multi-task and work well in a fast-paced, team-oriented environment.</span></li></ul></div><ul><li><span>Proficiency in computer software including Outlook, MS Word, Excel, and PowerPoint as well as office equipment, i.e. telephone, copier, fax machine.</span></li><li><span>Excellent organizational skills to function effectively under time constraints and within established deadlines, with particular attention to detail.</span></li><li><span>Effective listening abilities with strong judgment skills.</span></li><li><span>Knowledge of accommodations room capacities and amenities.</span></li><li><span>Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts.</span></li><li><span>Maintain a professional, neat, and well-groomed appearance adhering to company standards.</span></li></ul>",
    "InternalQualificationsStr": "<p><strong><u>MINIMUM REQUIREMENTS</u></strong></p><ul><li><span>High school diploma or equivalent</span></li><li>One (1) year of customer service experience, preferably working in a similar hotel setting.</li></ul><p>&nbsp;</p><p>&nbsp;</p><div><p><strong><u>KNOWLEDGE, SKILLS, AND ABILITIES:</u></strong></p><ul><li><span>Ability to quickly think strategically and analytically to increase efficiencies; ability to cognitively recognize patterns and trends and communicate effectively.</span></li><li><span>Advanced knowledge of Opera, group blocks, room rack availability, and the desire to learn additional Opera skills.</span></li><li><span>Able to effectively communicate in English, in both written and verbal forms.</span></li><li><span>Ability to read and write.</span></li><li><span>Perception and awareness of individual needs and the ability to handle all situations calmly and professionally.</span></li><li><span>Ability to multi-task and work well in a fast-paced, team-oriented environment.</span></li></ul></div><ul><li><span>Proficiency in computer software including Outlook, MS Word, Excel, and PowerPoint as well as office equipment, i.e. telephone, copier, fax machine.</span></li><li><span>Excellent organizational skills to function effectively under time constraints and within established deadlines, with particular attention to detail.</span></li><li><span>Effective listening abilities with strong judgment skills.</span></li><li><span>Knowledge of accommodations room capacities and amenities.</span></li><li><span>Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts.</span></li><li><span>Maintain a professional, neat, and well-groomed appearance adhering to company standards.</span></li></ul>",
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    "ExternalResponsibilitiesStr": "<p><strong><u>PRIMARY RESPONSIBILITIES:</u></strong></p><ul><li><span>Assign rooms according to guest requests and preferences whenever possible.</span></li><li><span>Pre-assign, pre-key and prepare all guest packets for designated arrivals.</span></li><li><span>Review/track/accommodate requests for changes and communicate to appropriate staff.</span></li><li><span>Follow up with guests to ensure their requests or problems have been met to their satisfaction.</span></li><li><span>Identify and resolve any over-commitments by room type.</span></li><li><span>Balance room inventory in advance.</span></li><li><span>Review out-of-order rooms for accurate return dates; report any room maintenance problems to management, housekeeping, and/or engineering.</span></li><li><span>Assist front desk staff with the proper room assignments. Ensure hotel rooms are being blocked to allow for revenue maximization.</span></li><li><span>Run all daily reports that are required to complete necessary job duties including but not limited to group arrivals and departures, housekeeping briefs, trace reports, etc.</span></li><li><span>Balance clerk/cashier postings, cash, and credit transactions daily.</span></li><li><span>Perform other job-related duties as requested.</span></li></ul>",
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