Hotel and Event Management Coordinator

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    "location": {
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      "postalCode": "N6A 2R4",
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    "datePosted": "2025-10-07",
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    "description": "<p><span style=\"color: rgb(102, 102, 102); font-size: 10pt; font-weight: bold\">ABOUT EVENTCONNECT</span></p>\n<p><span style=\"color: rgb(102, 102, 102); font-size: 10pt\"><br></span><span style=\"color: rgb(102, 102, 102); font-size: 10pt\">At EventConnect, we’ve built a team of sports and technology enthusiasts who work each day to support our partners.  Our product, EventConnectTM, connects event organizers, hotels, and cities, offering a better way to manage communication, marketing, in-depth reporting, and everything in between. </span><span style=\"color: rgb(102, 102, 102); font-size: 10pt\"><br><br></span></p>\n<p><span style=\"color: rgb(102, 102, 102); font-size: 10pt\">EventConnect's head office is located in downtown London, Ontario. Our workspace is open, fun, and filled with productive energy. We value teamwork, integrity, innovation, intuitiveness, and reliability. We believe these values promote cross-departmental collaboration to enhance our partners' and customers' experience and service.</span><span style=\"color: rgb(102, 102, 102); font-size: 10pt\"><br><br></span></p>\n<p><span style=\"color: rgb(102, 102, 102); font-size: 10pt; font-weight: bold\">EVENTCONNECT OFFERS</span><span style=\"color: rgb(102, 102, 102); font-size: 10pt\"><br><br></span></p>\n<ul>\n<li><span style=\"color: rgb(102, 102, 102); font-size: 10pt\">Competitive salary and benefits</span></li>\n<li><span style=\"color: rgb(102, 102, 102); font-size: 10pt\">A casual but energetic work environment made for today’s workers</span></li>\n<li><span style=\"color: rgb(102, 102, 102); font-size: 10pt\">Performance-driven culture</span></li>\n<li><span style=\"color: rgb(102, 102, 102); font-size: 10pt\">Growth opportunities</span></li>\n<li><span style=\"color: rgb(102, 102, 102); font-size: 10pt\">IT equipment provided </span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(102, 102, 102); font-size: 10pt; font-weight: bold\">ABOUT THE ROLE</span></p>\n<p><br></p>\n<p><span style=\"color: rgb(102, 102, 102); font-size: 10pt\">At EventConnect, our clients are the focus of our team every day. As an Event Management Coordinator, you will play a key role in creating an excellent experience for our travelling teams and hotel partners. Your focus will be on delivering consistent, high-quality service,  contributing to this success by supporting travelling teams and hotel partners to ensure a seamless reservation experience.  You will foster strong relationships through professional communication and proactive follow-up. <em><span style=\"font-weight: bold\"> Please note, this posting is for future opportunities only; no current vacancy.</span></em></span></p>\n<p><span style=\"color: rgb(102, 102, 102); font-size: 10pt\"><br></span><span style=\"color: rgb(102, 102, 102); font-size: 10pt; font-weight: bold\">RESPONSIBILITIES</span></p>\n<p><br></p>\n<ul>\n<li><span style=\"color: rgb(102, 102, 102); font-size: 10pt\">Lead in managing incoming inquiries across the Hotels phone, inbox and live chat, ensuring timely, accurate, and professional responses.</span></li>\n<li><span style=\"color: rgb(102, 102, 102); font-size: 10pt\">Contact assigned hotels to confirm reservations, ensuring all booking details (confirmation numbers, guest names, room types, and dates) are accurate for events two weeks prior to the event.</span></li>\n<li><span style=\"color: rgb(102, 102, 102); font-family: Arial, sans-serif; font-size: 10pt\">Onboard new hotels into the</span><span style=\"color: rgb(102, 102, 102); font-family: Arial, sans-serif; font-size: 10pt\"><span> </span>network of EventConnect hotels</span></li>\n<li><span style=\"color: rgb(102, 102, 102); font-size: 10pt\">Assist with guest check-in or post-event discrepancies/issues promptly by liaising with the hotel to resolve issues effectively.</span></li>\n<li><span style=\"color: rgb(102, 102, 102); font-size: 10pt\">Potential for supporting Event Management Specialists with other administrative duties, including assisting with oversells and responding to hotel inquiries.</span></li>\n<li><span style=\"color: rgb(102, 102, 102); font-size: 10pt\">Assist with various tasks within the operations department as it pertains to hotel relationships.</span></li>\n<li><span style=\"color: rgb(102, 102, 102); font-size: 10pt\">Assist with check-in issues as needed. </span></li>\n<li><span style=\"color: rgb(102, 102, 102); font-size: 10pt\">The individual will be expected to provide periodic coverage for the after-hours emergency line and may be scheduled for limited holiday availability as business needs require.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(102, 102, 102); font-size: 10pt; font-weight: bold\">QUALIFICATIONS</span></p>\n<p><br></p>\n<ul>\n<li><span style=\"color: rgb(102, 102, 102); font-size: 10pt\">Ability to multitask and be agile in a fast-paced environment</span></li>\n<li><span style=\"color: rgb(102, 102, 102); font-size: 10pt\">Ability to quickly identify and assess customers' needs to achieve satisfaction</span></li>\n<li><span style=\"color: rgb(102, 102, 102); font-size: 10pt\">Accepts and welcomes new challenges</span></li>\n<li><span style=\"color: rgb(102, 102, 102); font-size: 10pt\">Accountable for being a team member and contributing to goals</span></li>\n<li><span style=\"color: rgb(102, 102, 102); font-size: 10pt\">Friendly, professional and confident nature both on the phone and through email communications</span></li>\n<li><span style=\"color: rgb(102, 102, 102); font-size: 10pt\">Strong problem-solving skills and the ability to collaborate with others</span></li>\n<li><span style=\"color: rgb(102, 102, 102); font-size: 10pt\">Ability to gauge your client and adjust your approach</span></li>\n<li><span style=\"color: rgb(102, 102, 102); font-size: 10pt\">An organized approach to completing your work to ensure that clients and hotel relationships are strengthened  </span></li>\n<li><span style=\"color: rgb(102, 102, 102); font-size: 10pt\">Detail-oriented and precise team player who enjoys working with others </span></li>\n<li><span style=\"color: rgb(102, 102, 102); font-size: 10pt\">CRM experience</span></li>\n<li><span style=\"color: rgb(102, 102, 102); font-size: 10pt\">A University or College graduate, Travel &amp; Tourism, Hospitality or Sports Management preferred</span></li>\n<li><span style=\"color: rgb(102, 102, 102); font-size: 10pt\">Minimum of 1 year of experience working in the hotel, sports or travel industry </span></li>\n<li><span style=\"color: rgb(102, 102, 102); font-size: 10pt\">Previous experience in hotel management or sales would be considered an asset </span></li>\n<li><span style=\"color: rgb(102, 102, 102); font-size: 10pt\">Travel Industry Council of Ontario (TICO) certification is preferred. Applicants who do not have this certification will still be considered for the position. Successful candidates will be asked to complete this in the first 3 months of employment at the cost of EventConnect.<br></span><br></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(126, 140, 141); font-size: 10pt\">EventConnect welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates during all aspects of the selection process. Should an applicant be selected for an interview, please inform EventConnect of any required accommodations. If an applicant or successful candidate requests an accommodation, adjustments to support specific needs will be made.<br><br><span>We thank all candidates who apply, Only those selected for screening and an interview will be contacted. </span><br></span></p>",
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