Spa Reception Attendant (Full-Time/Part-Time)

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    "requisitionDescription": "<div><div><div><div><div><div><div><div><strong>Why Work at The Lake House?</strong><p>Employment at The Lake House offers a beautiful place to work in a fun, team-oriented, professional setting! Advantages of being a Lake House team member include:</p><ul><li>Paid Time Off during your first full calendar year!</li><li>Medical, Dental and Vision Benefits for Full Time employees!</li><li>401k with up to 4% Employer Match for Full Time employees!</li><li>FREE Lunch and/or Dinner during your shift!</li><li>Robust and formalized training program to get you doing what you love as soon as possible!</li><li>Complimentary Annual stay overs at The Lake House!</li><li>Many Employee Discounts at The Lake House and through LifeMart!</li><li>Company sponsored Community Service and Wellness Events!<em><br></em></li></ul><p id=\"isPasted\"><u>Position</u>: Spa Experience Expert</p><p><u>Reports to</u>: Spa Director</p><p><u>Job Summary</u>:&nbsp;</p><ul><li>Speak with others using clear and professional language; answer telephones using appropriate etiquette</li><li>Develop and maintain positive working relationships with others</li><li>Comply with quality assurance expectations according to The Lake House and Preferred Hotels Standards</li><li>Stand, sit, or walk for an extended period of time</li><li>Schedule treatments for individuals and large groups using spa/salon reservations software system</li><li>Call guests to confirm scheduled services</li><li>Answer questions about available services with product and menu knowledge</li><li>Update the reservations/cancellations list throughout the day, inform providers of last-minute changes, and resolve scheduling issues as needed by working with supervisor/manager</li><li>Recommend and sell retail, organize and stock inventory</li><li>Check in guests for appointments, confirm first and last name, and provide general spa orientation to guests upon arrival. Promote and sell spa/salon services</li><li>Obtain assigned bank and ensure accuracy of contracted monies, obtain change required for expected business level, and keep bank secure at all times.</li><li>Process guest payments for spa/salon services and obtain payment authorization as needed. Accept and log cash tips for employees</li><li>Balance, scan, and drop receipts with Accounting</li><li>Notify Engineering of maintenance and repair needs</li><li>Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets</li><li>Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation&nbsp;</li><li>Provide general spa orientation and tours to guests upon arrival, such as the location and use of locker rooms, lounge areas, and hospitality stations</li><li>Offer guests amenities such as water, juice, or heated neck pillows</li><li>Attend sauna garden and maintain saunas</li><li>Answer questions about general property information and amenities</li><li>Escort guests to and from lounges and treatment rooms</li><li>Check computer for updates and changes to schedule regularly throughout the day</li><li>Maintain cleanliness of workstation, treatment rooms, spa/salon locker room, and lounge areas</li><li>Dispose of trash and dirty linens in the proper area</li><li>Secure supplies and equipment at the end of each shift</li><li>Stock towels, linens, supplies, and amenities in the locker room, lounge areas, and hospitality stations</li><li>Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications</li><li>Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; protect company assets</li><li>Anticipate and address guests&rsquo; service needs; thank guests with genuine appreciation. Speak with others using clear and professional language</li><li>Develop and maintain positive working relationships with others</li><li>Comply with quality assurance expectations and The Lake House and Preferred Hotels Standards</li><li>Reach, bend, twist, pull, and stoop; move, lift, or carry objects weighing less than or equal to 50 pounds; stand, sit, or walk for an extended period of time</li><li>Perform other reasonable job duties as requested by Supervisors.</li></ul><p><em id=\"isPasted\" style=\"box-sizing: border-box; outline: none; --tw-shadow:0 0 transparent; --tw-ring-inset:var(--tw-empty, ); --tw-ring-offset-width:0px; --tw-ring-offset-color:#fff; --tw-ring-color:rgba(59,130,246,0.5); --tw-ring-offset-shadow:0 0 transparent; --tw-ring-shadow:0 0 transparent; color: rgb(65, 65, 65); font-family: sans-serif; font-size: 14px; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\"><br style=\"box-sizing: border-box; outline: none; --tw-shadow:0 0 transparent; --tw-ring-inset:var(--tw-empty, ); --tw-ring-offset-width:0px; --tw-ring-offset-color:#fff; --tw-ring-color:rgba(59,130,246,0.5); --tw-ring-offset-shadow:0 0 transparent; --tw-ring-shadow:0 0 transparent;\"></em><em style=\"box-sizing: border-box; outline: none; --tw-shadow:0 0 transparent; --tw-ring-inset:var(--tw-empty, ); --tw-ring-offset-width:0px; --tw-ring-offset-color:#fff; --tw-ring-color:rgba(59,130,246,0.5); --tw-ring-offset-shadow:0 0 transparent; --tw-ring-shadow:0 0 transparent; color: rgb(65, 65, 65); font-family: sans-serif; font-size: 14px; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\">The Lake House believes in equal opportunity for all and&nbsp;</em><em style=\"box-sizing: border-box; outline: none; --tw-shadow:0 0 transparent; --tw-ring-inset:var(--tw-empty, ); --tw-ring-offset-width:0px; --tw-ring-offset-color:#fff; --tw-ring-color:rgba(59,130,246,0.5); --tw-ring-offset-shadow:0 0 transparent; --tw-ring-shadow:0 0 transparent; color: rgb(65, 65, 65); font-family: sans-serif; font-size: 14px; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\">is committed to ensuring all individuals have an opportunity to apply for those positions that they are interested in and qualify for without regard to race, r</em><em style=\"box-sizing: border-box; outline: none; --tw-shadow:0 0 transparent; --tw-ring-inset:var(--tw-empty, ); --tw-ring-offset-width:0px; --tw-ring-offset-color:#fff; --tw-ring-color:rgba(59,130,246,0.5); --tw-ring-offset-shadow:0 0 transparent; --tw-ring-shadow:0 0 transparent; color: rgb(65, 65, 65); font-family: sans-serif; font-size: 14px; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;\">eligion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.</em></p></div></div></div></div></div></div></div></div>\n",
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