IT Help Desk

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    "datePosted": "2026-05-27T04:00:00.000Z",
    "description": "<h2>Overview</h2>\n<p><strong>Job Title:</strong> IT Help Desk</p>\n<p><strong>Location:</strong> Victor, NY (Onsite)</p>\n<p><strong>Employment Type:</strong> 6-month contract to hire</p>\n<p><strong>Hours: </strong>Monday - Friday (7:30 am - 4 pm)</p>\n<p> </p>\n<p><strong>About the Company</strong></p>\n<p>Our client is a well-established, global organization in the healthcare and medical products space. They operate at scale, supporting customers and partners worldwide, and are known for investing in innovation, quality, and long-term growth. The company has a strong presence in the Rochester area and offers a stable environment with opportunities to build a career.</p>\n<p> </p>\n<p><strong>Overview</strong></p>\n<p>Seeking a reliable, customer-focused IT Help Desk Technician to support end users across a growing environment. This is an entry-level opportunity for someone comfortable on the phone, enjoys solving technical issues, and can provide both remote and on-site support.</p>\n<h2>Responsibilities</h2>\n<p><strong>Key Responsibilities</strong></p>\n<ul>\n <li>Provide first-line technical support via phone, email, and in person</li>\n <li>Troubleshoot hardware, software, and network-related issues</li>\n <li>Support user accounts, password resets, and permissions in Active Directory</li>\n <li>Assist with Cisco-based networking environments (connectivity, basic troubleshooting)</li>\n <li>Set up and configure desktops, laptops, and peripherals</li>\n <li>Escalate more complex issues as needed</li>\n <li>Document tickets, resolutions, and processes</li>\n <li>Deliver strong customer service to internal users</li>\n</ul>\n<h2>Qualifications</h2>\n<p><strong>Required Skills & Qualifications</strong></p>\n<ul>\n <li>Experience or exposure to Active Directory (user management, resets, permissions)</li>\n <li>Basic knowledge of Cisco networking (switches, routers, connectivity)</li>\n <li>Comfortable handling phone support and interacting with users daily</li>\n <li>Strong communication and customer service skills</li>\n <li>Ability to work onsite and support users face-to-face</li>\n <li>Basic understanding of Windows environments and IT fundamentals</li>\n</ul>\n<p> </p>\n<p><strong>Preferred</strong></p>\n<ul>\n <li>CompTIA A+, Network+, or similar certifications</li>\n <li>Internship or help desk experience</li>\n <li>Experience with ticketing systems</li>\n</ul>",
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