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Customer Service Rep (Criminal Justice)

8522b81b Ad1c 4a22 9402 1e57e84f9e9a 19000101 000001 · Dallas, Dallas, TX, US, Dallas, TX · Active · ADP Workforce Now Recruiting

Job facts

FieldValue
Company8522b81b Ad1c 4a22 9402 1e57e84f9e9a 19000101 000001
TitleCustomer Service Rep (Criminal Justice)
Normalized title-
Department / team-
LocationDallas, TX, United States
Work model-
Employment typeFull Time
Salary-
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2025-10-13 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-06

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PageWhat it containsOpen
Company jobsActive postings from 8522b81b Ad1c 4a22 9402 1e57e84f9e9a 19000101 000001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Dallas.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

Company8522b81b Ad1c 4a22 9402 1e57e84f9e9a 19000101 000001
Source743e7452-9c71-4fdf-bc2f-b2eae86f9701
ATS providerADP Workforce Now Recruiting

Description

*$500.00 Hiring bonus after 90 days of employment for new employees BILINGUAL (ENGLISH/SPANISH) STRONGLY PREFERED Recovery Monitoring Solutions is a leading provider of treatment and offender monitoring services, with corporate offices in Dallas, TX. POSITION SUMMARY A Customer Service Representative is responsible for installing and monitoring our offender surveillance, alcohol monitoring technologies and all other electronic monitoring devices for courts, probation & parole departments, treatment providers and other agencies in each of our County Offices. ESSENTIAL FUNCTIONS: Meet with clients to install, remove or perform maintenance on the electronic monitoring technologies and provide customer service duties to clients and the agencies served. Schedules orientation and installation appointments for all new referrals and maintenance appointments. Manages daily communication and equipment alerts and maintenance items. Maintains cleanliness of inactive equipment. Creates individual customer accounts and tracks participant as well as taking payments for services provided. Delivers participant completion, non-compliance and payment reports to the appropriate supervising agencies. Other duties as assigned. BASIC QUALIFICATIONS: 1 year of proven customer service experience. Strong verbal and written communication skills and excellent interpersonal skills. Basic computer skills required (Microsoft Office Suite and G Suite, typing, web browsing, etc.). Clean background and able to pass a drug screening Bend, stoop, lift objects up to 15lbs, and maintain mobility necessary to perform minimum job functions associated with position. Valid driver's license and reliable transportation if needed to travel to nearby offices. KNOWLEDGE, SKILLS, ABILITIES: Perform data entry Proficient with Microsoft Office Suite and G Suite. Effective verbal and written communication skills required. Clear criminal background preferred EEOC DISCLAIMER: Recovery Monitoring Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, RMS complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training. Friday- Tuesday 3:00pm-12:00am Thursday- Monday 3:00pm-12:00am

Full job record

Job ID4d9f9979fd99ac5fee92125d0c823435c37c03ef
Org IDc62dd077-5075-419f-a308-a9e88d0885ae
Source ID743e7452-9c71-4fdf-bc2f-b2eae86f9701
Board ID743e7452-9c71-4fdf-bc2f-b2eae86f9701
Provideradp_workforcenow
Provider Job Key606240
TitleCustomer Service Rep (Criminal Justice)
Normalized Title—
Statusactive
Activeyes
Location TextDallas, Dallas, TX, US, Dallas, TX
Department—
Team—
Employment Typefull_time
Workplace Type—
Remote Policy—
CountryUnited States
RegionTX
CityDallas
Salary Raw—
Salary Min—
Salary Max—
Salary Currency—
Salary Period—
Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=8522b81b-ad1c-4a22-9402-1e57e84f9e9a&ccId=19000101_000001&lang=en_US&type=JS&jobId=606240&jwId=9201281359694_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=8522b81b-ad1c-4a22-9402-1e57e84f9e9a&ccId=19000101_000001&lang=en_US&type=JS&jobId=606240&jwId=9201281359694_1
First Seen At2026-05-31 18:37:05Z
Last Seen At2026-06-06 11:31:02Z
Last Checked At2026-06-06 11:31:02Z
Last Changed At2026-06-06 11:31:02Z
Inactive At—
Source Posted At2025-10-13 14:36:00Z
Source Updated At—
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=adp_workforcenow/board=8522b81b-ad1c-4a22-9402-1e57e84f9e9a|19000101_000001/date=2026-06-06/2026-06-06T11-31-01-388Z-f2cbd5e51b23676e1c6c2359f31260d69f37c55642ad358d6d8c614eadc10cb8.json
Event Fields
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  "active_status": "active"
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Parsed Structured
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}
Extensions
{}
Native Structured
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    "requisitionDescription": "<div><div><div><div><div><div><div><div><div><div><div><div><p><span style='color: rgb(38, 35, 33); font-family: Circular, -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto, Oxygen, Ubuntu, Cantarell, \"Fira Sans\", \"Droid Sans\", \"Helvetica Neue\", sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;' id=\"isPasted\">*$500.00 Hiring bonus after 90 days of employment for new employees</span></p><p style='box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; margin-top: 0px; margin-bottom: 1rem; line-height: 1.25; color: rgb(38, 35, 33); font-family: Circular, -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto, Oxygen, Ubuntu, Cantarell, \"Fira Sans\", \"Droid Sans\", \"Helvetica Neue\", sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><strong style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000;\"><em style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000;\">BILINGUAL (ENGLISH/SPANISH) STRONGLY PREFERED</em></strong></p><p>Recovery Monitoring Solutions is a leading provider of treatment and offender monitoring services, with corporate offices in Dallas, TX.</p><h1><span style=\"font-size: 14px;\">POSITION SUMMARY</span></h1><p>A Customer Service Representative is responsible for installing and monitoring our offender surveillance, alcohol monitoring technologies and all other electronic monitoring devices for courts, probation &amp; parole departments, treatment providers and other agencies in each of our County Offices.</p><h1><span style=\"font-size: 14px;\">ESSENTIAL FUNCTIONS:</span></h1><ol><li>Meet with clients to install, remove or perform maintenance on the electronic monitoring technologies and provide customer service duties to clients and the agencies served.</li><li>Schedules&nbsp;orientation&nbsp;and&nbsp;installation&nbsp;appointments&nbsp;for&nbsp;all&nbsp;new&nbsp;referrals&nbsp;and maintenance appointments.</li><li>Manages&nbsp;daily&nbsp;communication&nbsp;and&nbsp;equipment alerts&nbsp;and&nbsp;maintenance&nbsp;items.</li><li>Maintains&nbsp;cleanliness&nbsp;of inactive&nbsp;equipment.</li><li>Creates&nbsp;individual&nbsp;customer&nbsp;accounts&nbsp;and&nbsp;tracks&nbsp;participant&nbsp;as&nbsp;well&nbsp;as&nbsp;taking&nbsp;payments for services provided.</li><li>Delivers&nbsp;participant&nbsp;completion,&nbsp;non-compliance&nbsp;and&nbsp;payment&nbsp;reports&nbsp;to&nbsp;the appropriate supervising agencies.</li><li>Other duties as assigned.</li></ol><h1><span style=\"font-size: 14px;\">BASIC QUALIFICATIONS:</span></h1><ol><li>1 year of proven customer service experience.</li><li>Strong&nbsp;verbal&nbsp;and&nbsp;written&nbsp;communication&nbsp;skills&nbsp;and&nbsp;excellent&nbsp;interpersonal&nbsp;skills.</li><li>Basic&nbsp;computer&nbsp;skills&nbsp;required&nbsp;(Microsoft&nbsp;Office&nbsp;Suite&nbsp;and&nbsp;G&nbsp;Suite,&nbsp;typing,&nbsp;web&nbsp;browsing, etc.).</li><li>Clean background&nbsp;and&nbsp;able&nbsp;to&nbsp;pass&nbsp;a&nbsp;drug&nbsp;screening</li><li>Bend, stoop, lift objects up to 15lbs, and maintain mobility necessary to perform minimum job functions associated with position.</li><li id=\"isPasted\">Valid driver&#39;s license and reliable transportation if needed to travel to nearby offices.</li></ol><h1><span style=\"font-size: 14px;\">KNOWLEDGE, SKILLS, ABILITIES:</span></h1><ol><li>Perform&nbsp;data&nbsp;entry</li><li>Proficient&nbsp;with&nbsp;Microsoft&nbsp;Office&nbsp;Suite and&nbsp;G&nbsp;Suite.</li><li>Effective&nbsp;verbal&nbsp;and&nbsp;written&nbsp;communication&nbsp;skills&nbsp;required.</li><li>Clear criminal background preferred</li></ol><div style='margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; color: rgb(0, 0, 0); font-family: \"Segoe UI\", \"Segoe UI Web\", Arial, Verdana, sans-serif; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><div style=\"margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; overflow: visible; cursor: text; clear: both; position: relative; direction: ltr;\"><p style=\"margin: 0px 0px 0px 48px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; overflow-wrap: break-word; white-space: pre-wrap; font-weight: normal; font-style: normal; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: justify; text-indent: 0px;\"><span data-ccp-props='{\"134233117\":false,\"134233118\":false,\"201341983\":0,\"335551550\":6,\"335551620\":6,\"335559685\":720,\"335559738\":0,\"335559739\":0,\"335559740\":240}' style=\"margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; font-size: 12pt; line-height: 19px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\">&nbsp;</span></p></div></div><div style='margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; overflow: visible; cursor: text; clear: both; position: relative; direction: ltr; color: rgb(0, 0, 0); font-family: \"Segoe UI\", \"Segoe UI Web\", Arial, Verdana, sans-serif; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><p style=\"margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; overflow-wrap: break-word; white-space: pre-wrap; font-weight: normal; font-style: normal; vertical-align: baseline; font-kerning: none; background-color: rgb(255, 255, 255); color: windowtext; text-align: left; text-indent: 0px;\"><span data-ccp-props='{\"201341983\":0,\"335559739\":0,\"335559740\":276}' style=\"margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; font-size: 12pt; line-height: 21.85px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\">&nbsp;</span></p></div><div style='margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; overflow: visible; cursor: text; clear: both; position: relative; direction: ltr; color: rgb(0, 0, 0); font-family: \"Segoe UI\", \"Segoe UI Web\", Arial, Verdana, sans-serif; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><p style=\"margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; overflow-wrap: break-word; white-space: pre-wrap; font-weight: normal; font-style: normal; vertical-align: baseline; font-kerning: none; background-color: rgb(255, 255, 255); color: windowtext; text-align: left; text-indent: 0px;\"><span data-contrast=\"auto\" lang=\"EN-US\" style=\"margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; font-variant-ligatures: none !important; font-size: 12pt; line-height: 21.85px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif; font-weight: bold;\"><span style=\"margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent;\">EEOC DISCLAIMER:</span></span><span data-ccp-props='{\"201341983\":0,\"335559739\":0,\"335559740\":276}' style=\"margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; font-size: 12pt; line-height: 21.85px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\">&nbsp;</span></p></div><div style='margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; overflow: visible; cursor: text; clear: both; position: relative; direction: ltr; color: rgb(0, 0, 0); font-family: \"Segoe UI\", \"Segoe UI Web\", Arial, Verdana, sans-serif; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><p style=\"margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; overflow-wrap: break-word; white-space: pre-wrap; font-weight: normal; font-style: normal; vertical-align: baseline; font-kerning: none; background-color: rgb(255, 255, 255); color: windowtext; text-align: left; text-indent: 0px;\"><span data-contrast=\"auto\" lang=\"EN-US\" style=\"margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; font-variant-ligatures: none !important; font-size: 12pt; line-height: 21.85px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\"><span style=\"margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent;\">Recovery&nbsp;Monitoring Solutions&nbsp;provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, RMS&nbsp;complies&nbsp;</span></span><span data-ccp-props='{\"201341983\":0,\"335559739\":0,\"335559740\":276}' style=\"margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; font-size: 12pt; line-height: 21.85px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\">&nbsp;</span></p></div><div style='margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; overflow: visible; cursor: text; clear: both; position: relative; direction: ltr; color: rgb(0, 0, 0); font-family: \"Segoe UI\", \"Segoe UI Web\", Arial, Verdana, sans-serif; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><p style=\"margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; overflow-wrap: break-word; white-space: pre-wrap; font-weight: normal; font-style: normal; vertical-align: baseline; font-kerning: none; background-color: rgb(255, 255, 255); color: windowtext; text-align: left; text-indent: 0px;\"><span data-contrast=\"auto\" lang=\"EN-US\" style=\"margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; font-variant-ligatures: none !important; font-size: 12pt; line-height: 21.85px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\"><span style=\"margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent;\">with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training.</span></span><span data-ccp-props='{\"201341983\":0,\"335559739\":0,\"335559740\":276}' style=\"margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; font-size: 12pt; line-height: 21.85px; font-family: Calibri, Calibri_EmbeddedFont, Calibri_MSFontService, sans-serif;\">&nbsp;</span></p></div><p><br></p><p><br></p></div></div></div></div></div></div></div></div></div></div></div></div>\n<br/>Friday- Tuesday 3:00pm-12:00am<br/>Thursday- Monday 3:00pm-12:00am ",
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