Senior Client Manager

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    "description": "<p><span style=\"font-size: 14pt; font-weight: bold\">About iiDENTIFii</span><br>iiDENTIFii powers innovators in remote biometric digital authentication, globally. We're looking for a Senior Client Manager to own and grow our most strategically important enterprise relationships at a pivotal point in our journey.</p>\n<p>The Role<br>The Senior Client Manager is the commercial and relationship backbone of iiDENTIFii's enterprise portfolio — owning retention, driving growth, and serving as both the client's internal champion and iiDENTIFii's commercial face externally. Operating in a compliance-heavy environment, this role demands commercial sharpness, executive presence, and deep domain credibility in biometric identity verification and banking. This is not a reactive support role.</p>\n<p><br></p>\n<p><span style=\"font-size: 14pt; font-weight: bold\">What You'll Do</span><br><span style=\"font-weight: bold\">Account Ownership &amp; Client Relationship Management</span></p>\n<ul>\n<li>Own a portfolio of enterprise clients (including tier-1 banks and FSPs) as the primary relationship lead</li>\n<li>Build multi-level relationships from operational teams to C-suite and procurement decision-makers</li>\n<li>Maintain structured Account Plans and conduct regular EBRs to ensure clients are realising measurable value</li>\n<li>Monitor client health indicators proactively and coordinate cross-functional responses when needed</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Retention, Renewal &amp; Commercial Growth</span></p>\n<ul>\n<li>Own the full renewal cycle — planning, negotiation, and execution — with strong retention outcomes<br>Identify and close upsell, cross-sell, and expansion opportunities across use cases, volumes, and integrations<br>Lead commercial conversations including pricing, contract amendments, and scope expansions<br>Maintain accurate CRM pipeline data and contribute to NRR targets through expansion revenue</li>\n</ul>\n<p><br><span style=\"font-weight: bold\">Strategic Account Planning &amp; Executive Engagement</span></p>\n<ul>\n<li>Develop and execute tailored account strategies aligned to client objectives and iiDENTIFii's commercial goals</li>\n<li>Engage at executive level to position iiDENTIFii as a long-term strategic partner, not just a vendor</li>\n<li>Lead joint business planning sessions and navigate stakeholder dynamics, political changes, and competitive threats</li>\n<li>Participate in industry forums and events to deepen relationships and raise iiDENTIFii's sector profile</li>\n</ul>\n<p><br><span style=\"font-weight: bold\">Industry &amp; Domain Expertise</span></p>\n<ul>\n<li>Maintain deep knowledge of FICA, POPIA, FSCA, NCA, and the South African banking landscape</li>\n<li>Stay current on digital identity, biometrics, KYC/AML, and fraud prevention trends</li>\n<li>Engage credibly in technical product conversations and share market intelligence internally</li>\n</ul>\n<p><br><span style=\"font-weight: bold\">Client Onboarding &amp; Implementation Support</span></p>\n<ul>\n<li>Lead the commercial and relationship dimensions of new client onboarding through to live implementation</li>\n<li>Coordinate across solutions engineering, product, operations, and support to meet onboarding commitments</li>\n<li>Define success criteria with new clients and ensure they receive the training and enablement to adopt at scale</li>\n</ul>\n<p><br><span style=\"font-weight: bold\">Voice of the Customer &amp; Internal Collaboration</span></p>\n<ul>\n<li>Systematically capture client feedback and pain points to inform product and engineering prioritisation</li>\n<li>Partner with marketing on case studies, testimonials, and co-marketing initiatives</li>\n<li>Provide regular, data-driven portfolio reports to the COO and leadership team</li>\n</ul>\n<p><br><span style=\"font-weight: bold\">What You Bring</span></p>\n<ul>\n<li>7+ years in client management or account management within financial services, with a proven track record across tier-1 banks or major South African FSPs</li>\n<li>Demonstrated ability to manage complex, multi-stakeholder relationships at senior and executive levels</li>\n<li>Commercial ownership experience across renewals, upsells, and NRR targets — with the instincts to identify opportunity and manage revenue risk</li>\n<li>Strong knowledge of FICA, POPIA, FSCA, NCA, and the broader South African banking ecosystem</li>\n<li>Familiarity with digital identity, KYC/AML, onboarding, and fraud prevention as applied to FSPs</li>\n<li>Proficiency in CRM tools and a data-driven approach to portfolio health and reporting</li>\n<li>Exceptional communicator with executive presence and high emotional intelligence<br><br><span style=\"font-weight: bold\">Why iiDENTIFii</span><br>Join at a pivotal point in our growth journey — your contribution will directly and visibly shape our commercial success and client relationships globally.</li>\n<li>Competitive salary and commission structure</li>\n<li>Remote-first (Joburg-based)</li>\n<li>Wellness perks and work-life balance prioritised</li>\n<li>Diverse tech stack</li>\n</ul>",
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