Dealership Service Writer

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    "description": "<p style=\"margin-left:0in; margin-right:0in\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#2d2d2d\">GreenMark Equipment is the premier John Deere dealership in Southwestern Michigan and Northern Indiana with 17 locations to serve our customers. We are committed to providing value-added equipment solutions through our sales, service and support to farmers, commercial businesses, large property owners and homeowners. GreenMark Equipment is built on integrity, quality products, a highly trained team, and offering quality service at competitive prices.</span></span></p>\r\n\r\n<p style=\"margin-left:0in; margin-right:0in\"><span style=\"background-color:#ffffff\"><span style=\"font-family:Calibri,sans-serif\"><strong><span style=\"color:#2d2d2d\">Are you detail oriented? Do you have experience working in a service department and enjoy working with customers? If you answered YES, then we want YOU to apply! </span></strong></span></span></p>\r\n\r\n<p style=\"margin-left:0in; margin-right:0in\"><span style=\"background-color:#ffffff\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#2d2d2d\">Service Writers are detail oriented and keep customers updated on the progress of their repair. Thats why GreenMark offers the following benefits and resources:</span></span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-family:Calibri,sans-serif\">Health insurance starts on your first day of employment</span></li>\r\n\t<li><span style=\"font-family:Calibri,sans-serif\">401k with company match</span></li>\r\n\t<li><span style=\"font-family:Calibri,sans-serif\">Paid Holidays</span></li>\r\n\t<li><span style=\"font-family:Calibri,sans-serif\">Paid Time Off</span></li>\r\n\t<li><span style=\"font-family:Calibri,sans-serif\">Competitive wages</span></li>\r\n\t<li><span style=\"font-family:Calibri,sans-serif\">Company paid uniforms</span></li>\r\n\t<li><span style=\"font-family:Calibri,sans-serif\">Continued training through John Deere</span></li>\r\n\t<li><span style=\"font-family:Calibri,sans-serif\">Advancement opportunities</span></li>\r\n\t<li><span style=\"font-family:Calibri,sans-serif\">Employee discounts</span></li>\r\n</ul>\r\n\r\n<p style=\"margin-left:0in; margin-right:0in\"><span style=\"background-color:#ffffff\"><span style=\"font-family:Calibri,sans-serif\"><strong><span style=\"color:#2d2d2d\">Purpose:</span></strong></span></span></p>\r\n\r\n<p style=\"margin-left:0in; margin-right:0in\"><span style=\"font-family:Arial,sans-serif\"><span style=\"color:#ed7d31\"><span style=\"color:#000000\">Assists the service manager in maintaining accurate and on-time reports and records relative to the service departments operation within the dealership. Answers customer inquiries about service work and generates repair quotes. Prepares and manages work orders to ensure technicians have work in front of them.</span></span></span></p>\r\n\r\n<p style=\"margin-left:0in; margin-right:0in\"><span style=\"background-color:#ffffff\"><span style=\"font-family:Calibri,sans-serif\"><strong><span style=\"color:#2d2d2d\">Responsibilities</span></strong></span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-family:Arial,sans-serif\"><span style=\"color:#000000\">Fields internal and external customer inquiries to the Service Department</span></span></li>\r\n\t<li><span style=\"font-family:Arial,sans-serif\"><span style=\"color:#000000\">Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoiced</span></span></li>\r\n\t<li><span style=\"font-family:Arial,sans-serif\"><span style=\"color:#000000\">Maintains service department filings and records and service library with current information (for example, files bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager </span></span></li>\r\n\t<li><span style=\"font-family:Arial,sans-serif\"><span style=\"color:#000000\">Updates customer profiles using equipment, hours, or other information from the customer work order</span></span></li>\r\n\t<li><span style=\"font-family:Arial,sans-serif\"><span style=\"color:#000000\">Maintains service accessories and supplies and prepares replacement orders </span></span></li>\r\n\t<li><span style=\"font-family:Arial,sans-serif\"><span style=\"color:#000000\">May prepare Service Technician labor performance, productivity, and efficiency reports</span></span></li>\r\n\t<li><span style=\"font-family:Arial,sans-serif\"><span style=\"color:#000000\">May process warranty and/or product improvement claims including the computation of charges, submission and follow-up </span></span></li>\r\n\t<li><span style=\"font-family:Arial,sans-serif\"><span style=\"color:#000000\">May participate in Service EDUCATE Training programs required for the development of skills and knowledge</span></span></li>\r\n\t<li><span style=\"font-family:Arial,sans-serif\"><span style=\"color:#000000\">Maintains a clean work area and performs work in a neat and orderly fashion</span></span></li>\r\n\t<li><span style=\"font-family:Arial,sans-serif\"><span style=\"color:#000000\">Follows all safety rules and regulations in performing work assignments</span></span></li>\r\n\t<li><span style=\"font-family:Arial,sans-serif\"><span style=\"color:#000000\">Maintains knowledge of John Deere and competitive products</span></span></li>\r\n</ul>\r\n",
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