Client Service Manager

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    "requisitionDescription": "<div><div><div><div><div><div><div><div><p><span style=\"font-size: 12pt;font-family: Heebo;\"><strong><ins>Overview:</ins></strong></span>&nbsp;</p>\n<p style=\"text-align:justify;\"><span style=\"font-family: Heebo;\">Seeking an experienced Client Service Manager who will build a strategy for the proactive management of key clients resulting in highly satisfied clients who have seamless solutions delivered to them on time, within budget and within scope.</span></p>\n<p><span style=\"font-family: Heebo;\"><strong><ins>Primary Responsibilities :</ins></strong></span>&nbsp;&nbsp;</p>\n<p style=\"text-align:justify;\"><span style=\"font-size: 12pt;font-family: Symbol;\">·</span> <span style=\"font-family: Heebo;\">Develop and flawlessly execute client initiatives, coordinating clients, internal resources, and third parties/vendors for delivery of defined objectives on time, on budget, within scope, and in a manner that embodies the mission and policies of the company.</span>&nbsp;</p>\n<p style=\"text-align:justify;\"><span style=\"font-size: 12pt;font-family: Symbol;\">·</span> <span style=\"font-family: Heebo;\">Drive development of project scope and objectives for new client implementation, identify and understand needs of clients and stakeholders, and assess the technical feasibility.</span>&nbsp;</p>\n<p style=\"text-align:justify;\"><span style=\"font-size: 12pt;font-family: Symbol;\">·</span> <span style=\"font-family: Heebo;\">Serve as central point of contact for client interactions, including issue escalation, customer complaints, and client reporting.</span>&nbsp;</p>\n<p style=\"text-align:justify;\"><span style=\"font-size: 12pt;font-family: Symbol;\">·</span> <span style=\"font-family: Heebo;\">Utilize direct client feedback to identify opportunities for efficiencies and anticipate delays or issues before impact to costs, deliverables, or client’s operations.</span>&nbsp;&nbsp;</p>\n<p style=\"text-align:justify;\"><span style=\"font-size: 12pt;font-family: Symbol;\">·</span> <span style=\"font-family: Heebo;\">Develop and implement repeatable and scalable solutions based on these opportunities.</span>&nbsp;</p>\n<p style=\"text-align:justify;\"><span style=\"font-size: 12pt;font-family: Symbol;\">·</span> <span style=\"font-family: Heebo;\">Identify client resource needs, ensure their availability, and secure their assignment to initiatives and ongoing client demands while minimizing waste and inefficiency.</span>&nbsp;</p>\n<p style=\"text-align:justify;\"><span style=\"font-size: 12pt;font-family: Symbol;\">·</span> <span style=\"font-family: Heebo;\">Manage overall customer service quality through enhanced procedure development and conducting training on best practices.</span>&nbsp;</p>\n<p style=\"text-align:justify;\"><span style=\"font-size: 12pt;font-family: Symbol;\">·</span> <span style=\"font-family: Heebo;\">Create and maintain comprehensive project and client documentation.</span>&nbsp;</p>\n<p style=\"text-align:justify;\"><span style=\"font-size: 12pt;font-family: Symbol;\">·</span> <span style=\"font-family: Heebo;\">Build strong working relationships with clients, stakeholders, vendors and team members through effective communication throughout the client life-cycle.</span>&nbsp;</p>\n<p style=\"text-align:justify;\"><span style=\"font-size: 12pt;font-family: Symbol;\">·</span> <span style=\"font-family: Heebo;\">Develop tools, techniques, and standardization that will ensure repeatable results, enhance company effectiveness, client satisfaction, and overall cost efficiency. </span>&nbsp;</p>\n<p style=\"text-align:justify;\"><span style=\"font-size: 12pt;font-family: Symbol;\">·</span> <span style=\"font-family: Heebo;\">Assess and develop internal staff relationship management skills, identify training needs and opportunities, and propose policies or procedures that will enhance the company’s ability to deliver valuable services to our clients.</span>&nbsp;</p>\n<p style=\"text-align:justify;\"><span style=\"font-size: 12pt;font-family: Symbol;\">·</span> <span style=\"font-family: Heebo;\">Plan and facilitate client planning sessions to ensure all contractual obligations are met and performance of client’s portfolio is on par with expectations.</span> <span style=\"font-family: Heebo;\">Develop appropriate action plans as result of planning session review.</span>&nbsp;</p>\n<p><span style=\"font-size: 12pt;font-family: Heebo;\"><strong><ins>Position Requirements:</ins></strong></span>&nbsp;</p>\n<p><span style=\"font-size: 12pt;font-family: Symbol;\">·</span> <span style=\"font-family: Heebo;\">Bachelor’s in business management, Computer Science, or related field.</span>&nbsp;</p>\n<p><span style=\"font-size: 12pt;font-family: Symbol;\">·</span> <span style=\"font-family: Heebo;\">7 years of experience in project management or client services in financial services or related field, or combination of relevant experience and education.</span>&nbsp;</p>\n<p><span style=\"font-size: 12pt;font-family: Symbol;\">·</span> <span style=\"font-family: Heebo;\">Must possess proven leadership skills with the ability to influence key decision makers and collaborate across business lines.</span>&nbsp;</p>\n<p><span style=\"font-size: 12pt;font-family: Symbol;\">·</span> <span style=\"font-family: Heebo;\">Solid organizational skills, ability to lead teams of various sizes, ability to focus on broader goals and project details simultaneously, and ability to multi-task effectively.</span>&nbsp;</p>\n<p><span style=\"font-size: 12pt;font-family: Symbol;\">·</span> <span style=\"font-family: Heebo;\">Strong working knowledge of Microsoft Office including Microsoft Project or equivalent.</span>&nbsp;</p>\n<p style=\"text-align:justify;\"><span style=\"font-size: 12pt;font-family: Heebo;\"><strong><ins>Physical Requirements:</ins></strong></span>&nbsp;</p>\n<p style=\"text-align:justify;\"><span style=\"font-family: Heebo;\">The work is of an intellectual nature. While performing the functions of this job, the employee is required to stand and sit for prolonged periods. Specific vision abilities required include close and medium distance vision and the ability to adjust focus. Must be able to hear normal sounds, distinguish sound as voice and communicate through human speech. This position requires the ability to operate a keyboard, computer mouse, telephone, fax, copier, writing tools, and other standard office equipment. On an occasion, an employee will be asked to lift items weighing up to 35 lbs.</span>&nbsp;</p>\n<p style=\"text-align:justify;\"><span style=\"font-size: 12pt;font-family: Heebo;\"><strong><ins>Other Duties:</ins></strong></span>&nbsp;</p>\n<p style=\"text-align:justify;\"><span style=\"font-family: Heebo;\">Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.</span> <span style=\"font-family: Heebo;\">Duties, responsibilities and activities may change at any time with or without notice.</span>&nbsp;&nbsp;</p>\n</div></div></div></div></div></div></div></div>\n",
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