Customer Service Representative - K9 Lifeline

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    "description": "<p><span style=\"font-size:12pt;\"><span><span style=\"font-size:11pt;\"><span>Our Customer Service Representatives are passionate animal lovers who provide our human and pet guests with &ldquo;wow&rdquo; service. Our CSRs are our first points of contact with our guests and are focused on building great relationships.</span></span></span></span></p>\r\n\r\n<p><span style=\"font-size:12pt;\"><span><span style=\"font-size:11pt;\"><span>We are an Employee-owned and operated company that is expanding, which provides many growth opportunities within the company.&nbsp;We currently have over 80 locations in twenty-six states coast-to-coast and have been in business for 30 years.</span></span></span></span></p>\r\n\r\n<p><span style=\"font-size:12pt;\"><span><span style=\"font-size:11pt;\"><span>If you are looking for a company in which you can learn and grow, our countrywide, well-established pet care facility may be the perfect place for you!</span></span></span></span></p>\r\n\r\n<p><span style=\"font-size:12pt;\"><span><span style=\"font-size:11pt;\"><span>&nbsp;<strong><span>We offer:</span></strong></span></span></span></span></p>\r\n\r\n<p><span style=\"font-size:12pt;\"><span><span style=\"font-size:11pt;\"><span>&middot; Health, dental, vision, life insurance, STD/LTD, 401K with company matching</span></span></span></span></p>\r\n\r\n<p><span style=\"font-size:12pt;\"><span><span style=\"font-size:11pt;\"><span>&middot;&nbsp;ESOP - Employee Stock Ownership Plan (100% company paid)</span></span></span></span></p>\r\n\r\n<p><span style=\"font-size:12pt;\"><span><span style=\"font-size:11pt;\"><span>&middot; Paid vacation</span></span></span></span></p>\r\n\r\n<p><span style=\"font-size:12pt;\"><span><span style=\"font-size:11pt;\"><span>&middot; Pet supply and service discounts and more!</span></span></span></span></p>\r\n\r\n<p><span style=\"font-size:12pt;\"><span><strong><span style=\"font-size:11pt;\"><span>Responsibilities:</span></span></strong></span></span></p>\r\n\r\n<p><span style=\"font-size:12pt;\"><span><span style=\"font-size:11pt;\"><span>&bull; Main lobby operations &ndash; check-ins, check-outs, guest visits and tours, answering general&nbsp;&nbsp;</span></span></span></span></p>\r\n\r\n<p><span style=\"font-size:12pt;\"><span><span style=\"font-size:11pt;\"><span>&nbsp; questions</span></span></span></span></p>\r\n\r\n<p><span style=\"font-size:12pt;\"><span><span style=\"font-size:11pt;\"><span>&bull; Answering and handling calls in a professional manner</span></span></span></span></p>\r\n\r\n<p><span style=\"font-size:12pt;\"><span><span style=\"font-size:11pt;\"><span>&bull; Maintaining cleanliness</span></span></span></span></p>\r\n\r\n<p><span style=\"font-size:12pt;\"><span><span style=\"font-size:11pt;\"><span>&bull; Maintaining cleanliness</span></span></span></span></p>\r\n\r\n<p><span style=\"font-size:12pt;\"><span><span style=\"font-size:11pt;\"><span>&bull; Scheduling</span></span></span></span></p>\r\n\r\n<p><span style=\"font-size:12pt;\"><span><span style=\"font-size:11pt;\"><span>&bull; File maintenance</span></span></span></span></p>\r\n\r\n<p><span style=\"font-size:12pt;\"><span><span style=\"font-size:11pt;\"><span>&bull; Data entry</span></span></span></span></p>\r\n",
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Our CSRs are our first points of contact with our guests and are focused on building great relationships.\\r\\n\\r\\nWe are an Employee-owned and operated company that is expanding, which provides many growth opportunities within the company.&nbsp;We currently have over 80 locations in twenty-six states coast-to-coast and have been in business for 30 years.\\r\\n\\r\\nIf you are looking for a company in which you can learn and grow, our countrywide, well-established pet care facility may be the perfect place for you!\\r\\n\\r\\n&nbsp;We offer:\\r\\n\\r\\n&middot; Health, dental, vision, life insurance, STD/LTD, 401K with company matching\\r\\n\\r\\n&middot;&nbsp;ESOP - Employee Stock Ownership Plan (100% company paid)\\r\\n\\r\\n&middot; Paid vacation\\r\\n\\r\\n&middot; Pet supply and service discounts and more!\\r\\n\\r\\nResponsibilities:\\r\\n\\r\\n&bull; Main lobby operations &ndash; check-ins, check-outs, guest visits and tours, answering general&nbsp;&nbsp;\\r\\n\\r\\n&nbsp; questions\\r\\n\\r\\n&bull; Answering and handling calls in a professional manner\\r\\n\\r\\n&bull; Maintaining cleanliness\\r\\n\\r\\n&bull; Maintaining cleanliness\\r\\n\\r\\n&bull; Scheduling\\r\\n\\r\\n&bull; File maintenance\\r\\n\\r\\n&bull; Data entry\\r\\nQualificationsSkills Required\\n\\n\\n\\tPossess a love of animals\\n\\tDisplays a professional manner at all times\\n\\tAbility to work evenings, weekends &amp; holidays\\n\\tLift/carry 40 pounds or more\\n\\tAble to stand/walk for eight hours a day\\n\\tAble to work in a fast-paced environment\\n\\tAble to work on a computer system\\n\\tAble to handle dogs on leashes and work in an environment with exposure to disinfectant/sanitation chemicals, animal dander and excretions.\\n\\n\\nEssential Job Functions\\n\\n\\n\\tWelcomes both human and pet guests\\n\\tCan correctly identify animal body language/behavior\\n\\tFollows safe handling procedures\\n\\tChecking in and out of pet guests while providing excellent customer service\\n\\tEscorts pets to and from their rooms\\n\\tTakes reservations over the phone\\n\\tCan work both individually and as a team player while performing duties\\n\\tContributes in maintaining the cleanliness of the facility\\n\\tCommunication with management and other team members\\n\\n\\nRequired Education\\n\\n\\n\\tHigh School Graduate or Equivalent\\n\\tAt least 1 year of&nbsp;professional&nbsp;animal experience\\n\\n\\nThe compensation information below is provided in compliance with applicable state and local pay transparency practices. The anticipated compensation range for this position is $15.00&ndash;$17.00 per hour. Actual compensation may vary based on factors including experience, qualifications, schedule availability, shift differentials, and business needs. This position is also eligible for additional benefits, where applicable.\\n\",\"responsibilities\":\"Our Customer Service Representatives are passionate animal lovers who provide our human and pet guests with &ldquo;wow&rdquo; service. 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    "qualifications": "<p><span style=\"font-family:Calibri,sans-serif\"><strong>Skills Required</strong></span></p>\n\n<ul>\n\t<li><span style=\"font-family:Calibri,sans-serif\">Possess a love of animals</span></li>\n\t<li><span style=\"font-family:Calibri,sans-serif\">Displays a professional manner at all times</span></li>\n\t<li><span style=\"font-family:Calibri,sans-serif\">Ability to work evenings, weekends &amp; holidays</span></li>\n\t<li><span style=\"font-family:Calibri,sans-serif\">Lift/carry 40 pounds or more</span></li>\n\t<li><span style=\"font-family:Calibri,sans-serif\">Able to stand/walk for eight hours a day</span></li>\n\t<li><span style=\"font-family:Calibri,sans-serif\">Able to work in a fast-paced environment</span></li>\n\t<li><span style=\"font-family:Calibri,sans-serif\">Able to work on a computer system</span></li>\n\t<li><span style=\"font-family:Calibri,sans-serif\">Able to handle dogs on leashes and work in an environment with exposure to disinfectant/sanitation chemicals, animal dander and excretions.</span></li>\n</ul>\n\n<p><span style=\"font-family:Calibri,sans-serif\"><strong>Essential Job Functions</strong></span></p>\n\n<ul>\n\t<li><span style=\"font-family:Calibri,sans-serif\">Welcomes both human and pet guests</span></li>\n\t<li><span style=\"font-family:Calibri,sans-serif\">Can correctly identify animal body language/behavior</span></li>\n\t<li><span style=\"font-family:Calibri,sans-serif\">Follows safe handling procedures</span></li>\n\t<li><span style=\"font-family:Calibri,sans-serif\">Checking in and out of pet guests while providing excellent customer service</span></li>\n\t<li><span style=\"font-family:Calibri,sans-serif\">Escorts pets to and from their rooms</span></li>\n\t<li><span style=\"font-family:Calibri,sans-serif\">Takes reservations over the phone</span></li>\n\t<li><span style=\"font-family:Calibri,sans-serif\">Can work both individually and as a team player while performing duties</span></li>\n\t<li><span style=\"font-family:Calibri,sans-serif\">Contributes in maintaining the cleanliness of the facility</span></li>\n\t<li><span style=\"font-family:Calibri,sans-serif\">Communication with management and other team members</span></li>\n</ul>\n\n<p><span style=\"font-family:Calibri,sans-serif\"><strong>Required Education</strong></span></p>\n\n<ul>\n\t<li><span style=\"font-family:Calibri,sans-serif\">High School Graduate or Equivalent</span></li>\n\t<li><span style=\"font-family:Calibri,sans-serif\">At least 1 year of&nbsp;<strong><u>professional</u></strong>&nbsp;animal experience</span></li>\n</ul>\n\n<p><span style=\"font-family:Calibri,sans-serif\">The compensation information below is provided in compliance with applicable state and local pay transparency practices. The anticipated compensation range for this position is $15.00&ndash;$17.00 per hour. Actual compensation may vary based on factors including experience, qualifications, schedule availability, shift differentials, and business needs. This position is also eligible for additional benefits, where applicable.</span></p>\n",
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