Program Supervisor PCC (RD In-Ratio)

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    "location": {
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      "state": "Alberta",
      "postalCode": "T4N",
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    "datePosted": "2026-05-26",
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    "description": "<p><span style=\"font-weight: bold\"><em><span style=\"font-size: 14pt\">Program Supervisor – Red Deer, AB</span></em><br><br></span></p>\n<p><span style=\"font-size: 10pt\">This is not a daycare, day home, or early childhood education environment.</span><br><br></p>\n<p><span style=\"font-size: 10pt\">This role supports youth with complex behavioural needs, significant trauma histories, emotional dysregulation, and high-acuity support requirements. Many of the youth in our care require therapeutic crisis intervention, medication administration, behavioural support planning, and consistent trauma-informed responses during escalated situations.</span></p>\n<p><br><span style=\"font-size: 10pt\">If your experience has primarily been in daycare, preschool, or traditional childcare settings, this role will be very different from what you may be used to.</span><br><br></p>\n<p><span style=\"font-size: 10pt\">This is not a sit-back-and-manage role. This is for someone who leads from the floor, not the sidelines.</span></p>\n<p><br><span style=\"font-size: 10pt\">You will work directly “in-ratio” alongside frontline Child and Youth Care Workers while also overseeing the day-to-day operation of the program. That means actively supporting youth during difficult moments, coaching staff in real time, responding to critical incidents, ensuring documentation and reporting standards are met, and helping create stability in a high-needs environment.</span></p>\n<p><br><span style=\"font-size: 10pt; font-weight: bold\">This Role Requires<br><br></span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Confidence working with complex behaviours and trauma</span></li>\n<li><span style=\"font-size: 10pt\">Experience supporting escalated youth safely and therapeutically</span></li>\n<li><span style=\"font-size: 10pt\">Medication management experience</span></li>\n<li><span style=\"font-size: 10pt\">Critical Incident Reporting knowledge</span></li>\n<li><span style=\"font-size: 10pt\">Strong leadership under pressure</span></li>\n<li><span style=\"font-size: 10pt\">The ability to stay calm, regulated, and professional in unpredictable situations</span></li>\n<li><span style=\"font-size: 10pt\">A hands-on leadership style</span></li>\n</ul>\n<p><br><span style=\"font-size: 10pt\">If you are the kind of leader who builds trust through presence, earns respect through action, and isn’t afraid to step into hard moments with youth who need consistency the most… keep reading.</span></p>\n<p><br><span style=\"font-size: 10pt\">If you are looking for something predictable, low-demand, hands-off, or primarily administrative, this will not be the right fit.</span></p>\n<p><span style=\"font-size: 10pt\"> </span></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">Schedule</span></p>\n<p><span style=\"font-size: 10pt\"> </span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Full-time, permanent</span></li>\n<li><span style=\"font-size: 10pt\">Days: 7:00 AM – 3:00 PM</span></li>\n<li><span style=\"font-size: 10pt\">In Ratio Rotation: 6 days on, 3 days off</span></li>\n<li><span style=\"font-size: 10pt\">On-call rotation required</span></li>\n</ul>\n<p><span style=\"font-size: 10pt\"> </span></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">Why This Role Matters</span></p>\n<p><span style=\"font-size: 10pt\"> </span></p>\n<p><span style=\"font-size: 10pt\">You’ll know you’re doing this right when:</span></p>\n<p><span style=\"font-size: 10pt\"> </span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">A youth who struggles to trust adults starts opening up to you</span></li>\n<li><span style=\"font-size: 10pt\">A difficult moment de-escalates because of your presence</span></li>\n<li><span style=\"font-size: 10pt\">Your team begins to mirror your approach, your calm, and your standards</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 10pt\">This work is demanding. It will stretch your patience, your creativity, and your leadership. But it will also give you the chance to make a lasting impact in a child’s life, and to lead a team doing the same.</span></p>\n<p><span style=\"font-size: 10pt\"> </span></p>\n<p><br></p>\n<p><em><span style=\"font-size: 14pt; font-weight: bold\">What You’ll Do</span></em></p>\n<p> </p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">On the Floor</span></p>\n<p><span style=\"font-size: 10pt\"> </span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Provide direct, trauma-informed care to children and youth</span></li>\n<li><span style=\"font-size: 10pt\">Build trust through consistency, engagement, and genuine connection</span></li>\n<li><span style=\"font-size: 10pt\">Support youth through crisis using de-escalation and intervention strategies</span></li>\n<li><span style=\"font-size: 10pt\">Create meaningful moments, play, teach, guide, and support daily routines</span></li>\n<li><span style=\"font-size: 10pt\">Document observations and progress with accuracy and care</span></li>\n</ul>\n<p><span style=\"font-size: 10pt\"> </span></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">Leadership &amp; Operations</span></p>\n<p><span style=\"font-size: 10pt\"> </span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Lead, coach, and mentor a team of CYCWs</span></li>\n<li><span style=\"font-size: 10pt\">Set and maintain high standards of care through role modeling</span></li>\n<li><span style=\"font-size: 10pt\">Support scheduling, staffing, and day-to-day program operations</span></li>\n<li><span style=\"font-size: 10pt\">Collaborate with internal teams (People &amp; Culture, Finance, Communications)</span></li>\n<li><span style=\"font-size: 10pt\">Partner with families, caregivers, and external stakeholders</span></li>\n<li><span style=\"font-size: 10pt\">Ensure safety, compliance, and program consistency</span></li>\n<li><span style=\"font-size: 10pt\">Participate in on-call support rotation</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 14pt\"><em><br></em></span></p>\n<p><span style=\"font-size: 14pt\"><em><span style=\"font-weight: bold\">What You Bring</span></em></span><span style=\"text-decoration: underline\"><span style=\"font-weight: bold\"><br></span></span><br></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">Core Requirements</span></p>\n<p><span style=\"font-size: 10pt\"> </span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">3+ years of direct care experience with children and youth (developmental disabilities and/or mental health needs)</span></li>\n<li><span style=\"font-size: 10pt\">2+ years of leadership or supervisory experience in front-line care</span></li>\n<li><span style=\"font-size: 10pt\">Post-secondary education in Child and Youth Care, Social Work, or related field</span></li>\n<li><span style=\"font-size: 10pt\">Experience working with Children and Family Services, FSCD, or PDD</span></li>\n</ul>\n<p><span style=\"font-size: 10pt\"> </span></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">What Sets You Apart</span></p>\n<p><span style=\"font-size: 10pt\"> </span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">You lead by example, not just direction</span></li>\n<li><span style=\"font-size: 10pt\">You stay calm, grounded, and decisive in high-stress situations</span></li>\n<li><span style=\"font-size: 10pt\">You balance structure with empathy, firm, but fair</span></li>\n<li><span style=\"font-size: 10pt\">You genuinely enjoy engaging with youth (sports, games, life skills, connection)</span></li>\n<li><span style=\"font-size: 10pt\">You are solution-focused and growth-oriented</span></li>\n<li><span style=\"font-size: 10pt\">You understand (or are committed to learning) trauma-informed care and child development</span></li>\n</ul>\n<p><span style=\"font-size: 10pt\"> </span></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">Assets (Nice to Have)</span></p>\n<p><span style=\"font-size: 10pt\"> </span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Trauma-Informed Care training</span></li>\n<li><span style=\"font-size: 10pt\">Suicide Prevention training</span></li>\n<li><span style=\"font-size: 10pt\">Mental Health First Aid</span></li>\n<li><span style=\"font-size: 10pt\">Brain Story Certification</span></li>\n</ul>\n<p><span style=\"font-size: 10pt\"> </span></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">Requirements (Must have)</span></p>\n<p><span style=\"font-size: 10pt\"> </span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Valid Alberta Class 5 Driver’s License</span></li>\n<li><span style=\"font-size: 10pt\">3-year Alberta Driver’s Abstract</span></li>\n<li><span style=\"font-size: 10pt\">Reliable 4-door vehicle</span></li>\n<li><span style=\"font-size: 10pt\">Alberta Vehicle Registration</span></li>\n<li><span style=\"font-size: 10pt\">$2 Million Alberta Auto insurance liability</span></li>\n<li><span style=\"font-size: 10pt\">Clear Criminal Record Check with Vulnerable Sector (within 5 months)</span></li>\n<li><span style=\"font-size: 10pt\">Clear Intervention Record Check (within 5 months)</span></li>\n<li><span style=\"font-size: 10pt\">Standard/Intermediate First Aid with CPR Level C</span></li>\n</ul>\n<p><span style=\"font-size: 10pt\"> </span></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">Physical Requirements</span></p>\n<p><span style=\"font-size: 10pt\"> </span></p>\n<p><span style=\"font-size: 10pt\">You must be able to:</span></p>\n<p><span style=\"font-size: 10pt\"> </span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Stay active throughout your shift (walking, standing, engaging)</span></li>\n<li><span style=\"font-size: 10pt\">Support physical environments indoors and outdoors</span></li>\n<li><span style=\"font-size: 10pt\">Bend, crouch, and respond quickly when needed</span></li>\n<li><span style=\"font-size: 10pt\">Lift up to 10 lbs occasionally</span></li>\n<li><span style=\"font-size: 10pt\">Maintain energy and presence for the duration of your shift</span></li>\n</ul>\n<p><span style=\"font-size: 10pt\"> </span></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">What You Get</span></p>\n<p><span style=\"font-size: 10pt\"> </span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Health, dental, and vision benefits</span></li>\n<li><span style=\"font-size: 10pt\">Employee &amp; Family Assistance Program</span></li>\n<li><span style=\"font-size: 10pt\">Group RRSP matching (after one year)</span></li>\n<li><span style=\"font-size: 10pt\">Ongoing training &amp; professional development</span></li>\n<li><span style=\"font-size: 10pt\">Cornell University TCI Certification</span></li>\n<li><span style=\"font-size: 10pt\">Access to innovative care technology + mobile tools</span></li>\n<li><span style=\"font-size: 10pt\">A collaborative, supportive team environment</span></li>\n<li><span style=\"font-size: 10pt\">Real opportunities for growth within a rapidly expanding organization</span></li>\n</ul>\n<p><span style=\"font-size: 10pt\"> </span></p>\n<p><span style=\"font-size: 14pt\"><em><br></em></span></p>\n<p><span style=\"font-size: 14pt\"><em><span style=\"font-weight: bold\">Who This Is For</span></em></span></p>\n<p> </p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">This role is for someone who:</span></p>\n<p><span style=\"font-size: 10pt\"> </span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Wants to lead and stay connected to the work</span></li>\n<li><span style=\"font-size: 10pt\">Finds purpose in supporting youth with complex needs</span></li>\n<li><span style=\"font-size: 10pt\">Is ready to be relied on, by both their team and the children in their care</span></li>\n</ul>\n<p> <br></p>\n<p><br></p>\n<p><span style=\"font-size: 14pt\"><em><span style=\"font-weight: bold\">Who This Is Not For</span></em></span></p>\n<p> </p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">This role is not for someone who:</span></p>\n<p><span style=\"font-size: 10pt\"> </span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Prefers hands-off or administrative leadership</span></li>\n<li><span style=\"font-size: 10pt\">Is uncomfortable with crisis situations or behavioural challenges</span></li>\n<li><span style=\"font-size: 10pt\">Is looking for a low-demand or routine position</span></li>\n</ul>\n<p><span style=\"font-size: 10pt\"> </span></p>\n<p><span style=\"font-size: 10pt\">We take our responsibility seriously, the children and youth we support deserve consistency, safety, and care they can trust. </span><span style=\"font-size: 10pt\">If you are ready to step into a role that will challenge you, grow you, and allow you to make a real impact, we’d love to hear from you.</span></p>\n<p><span style=\"font-size: 10pt\"> </span></p>\n<p><span style=\"font-size: 10pt\">#hp</span></p>",
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