Service Desk Technician

{
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  "source_hash": "f9f36f9040af0da77caf9f65bd1a98a8aa29216a0845b2d1c51fe783d4f60d31",
  "last_changed_at": "2026-05-29T07:02:05.634Z",
  "active_status": "active"
}

{
  "dedupe": null,
  "language": "en",
  "location": {
    "raw": "Millersville, MD",
    "city": "Millersville",
    "region": "MD",
    "country": "United States",
    "is_remote": false,
    "confidence": 0.9
  },
  "salary_max": 60000,
  "salary_min": 50000,
  "inferred_at": "2026-06-20T07:55:37.395Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
    "language": "en",
    "location": {
      "raw": "Millersville, MD",
      "city": "Millersville",
      "region": "MD",
      "country": "United States",
      "is_remote": false,
      "confidence": 0.9
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": null,
  "salary_period": "year",
  "workplace_type": "on_site",
  "salary_currency": "USD"
}

{}

{
  "lists": [
    {
      "text": "Responsibilities",
      "content": "<li>Provide first-level support, responding to and resolving user-reported issues promptly and efficiently.</li><li>Offer deskside assistance at the customer's location, addressing hardware and software problems to ensure uninterrupted workflow.</li><li>Collaborate with end-users to troubleshoot and diagnose technical problems, guiding them through effective problem resolution.</li><li>Log, track, and prioritize service desk tickets in a timely manner, maintaining accurate records of issue resolution and escalation processes.</li><li>Conduct routine maintenance activities, including system updates, patches, and software installations to enhance overall system performance.</li><li>Act as a liaison between end-users and Tier 2 support teams, ensuring smooth communication and quick resolution of complex issues.</li>"
    },
    {
      "text": "Requirements",
      "content": "<li>Professional IT Certifications (at least one), such as: MCP, CompTIA Network+, ITIL v4 Foundations preferred.</li><li>2+ years of help desk or service desk experience</li><li>Demonstrated expertise in Microsoft 365 applications, including proficiency in troubleshooting and configuring Outlook, Word, Excel, and Teams for optimal user experience.</li><li>Solid understanding of Windows desktop operating systems, with the ability to troubleshoot and resolve hardware and software issues efficiently.</li>"
    }
  ],
  "country": "US",
  "createdAt": 1712867885668,
  "updatedAt": null,
  "categories": {
    "team": "Information Technology",
    "location": "Millersville, MD",
    "commitment": "Full Time",
    "department": "Client Opportunities",
    "allLocations": [
      "Millersville, MD"
    ]
  },
  "salaryRange": {
    "max": 60000,
    "min": 50000,
    "currency": "USD",
    "interval": "per-year-salary"
  },
  "workplaceType": "onsite"
}