Patient Service Representative- Dental

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    "requisitionDescription": "<div><p id=\"isPasted\"><strong>Position Summary:</strong></p><p>The primary purpose of this position is to greet and assist patients and visitors, manage incoming phone calls and messages, and provide information in a professional, courteous manner. The role ensures smooth patient registration, communication, and coordination within the dental office or medical office.</p><p>&nbsp;</p><p><strong>&nbsp;Job Responsibilities:</strong></p><ul><li>Greets and registers patients in a polite, prompt, helpful&nbsp;manner.</li><li>Verifies&nbsp;and&nbsp;updates&nbsp;patient&nbsp;information&nbsp;per&nbsp;established&nbsp;patient&nbsp;registration&nbsp;procedures.</li><li>Copies new/updated insurance cards and scans into our electronic health&nbsp;record</li><li>Updates insurance information during the check in process</li><li>Verifies&nbsp;eligibility&nbsp;of insurance and informs patients of payment/financial&nbsp;responsibilities.</li><li>Collects&nbsp;co-payments&nbsp;and&nbsp;amounts&nbsp;due,&nbsp;as&nbsp;applicable;&nbsp;provides&nbsp;each&nbsp;patient&nbsp;a&nbsp;receipt.</li><li>&nbsp;Notify the dental team through patient tracking systems when a patient is registered and waiting.</li><li>&nbsp;Provide interpretation and translation services for staff and patients as needed (Bilingual PSR only).</li><li>&nbsp;Schedule new and existing patients per approved medical and dental guidelines.</li><li>Schedule routine exams, follow-ups, and procedures during check-out.</li><li>Answer incoming telephone calls and direct them to the appropriate personnel.</li><li>Follow proper phone etiquette and correctly identify oneself on all calls, per TAPM policy.</li><li>Monitor and contact patients on recall or waitlists as appropriate.</li><li>&nbsp;Comply with all company safety and health policies and procedures.</li><li>Document dental triage calls including patient name, DOB, contact details, and symptoms; forward to dental team via task system as needed.</li><li>Maintain a clean and organized waiting area throughout the day.</li><li>Assist medical front office and medical records staff as needed.</li><li>Perform closing procedures:<ul><li>Balance cash drawer and verify insurance forms at day&rsquo;s end.</li><li>Turn in collected co-payments.</li><li>Organize and prepare documents for filing.</li><li>Power down monitors, copiers, and lights; secure the front entrance.</li><li>Print the final daily schedule to confirm all registered and treated patients.</li><li>Prepare daily reports for &ldquo;no-show&rdquo; patients and follow up per no-show policy.</li></ul></li><li>Adapt to changing situations and priorities.</li><li>&nbsp;Perform additional duties as assigned.</li></ul><p>&nbsp;</p><p><strong>Preparation and Training:</strong></p><p>Job duties require a high school education with additional specialized courses. Must be proficient in English oral and written communication. Bi-Lingual Assistants must also be proficient in Spanish both oral and written communication. Must have a working knowledge of data processing equipment, computers (Excel, word processing), telephones, and such typical office machines and equipment. Must maintain excellent customer service abilities. Must maintain current NC driver&rsquo;s license for occasional outside travel.</p></div>\n",
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