Customer Experience Associate

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  "active_status": "active"
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    "city": "Washington",
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    "countries": [
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  "salary_period": "year",
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  "salary_currency": "USD"
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    "id": "255",
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    "location": {
      "city": "Washington",
      "state": "District of Columbia"
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    "jobOpeningName": "Customer Experience Associate",
    "departmentLabel": "Operations",
    "employmentStatusLabel": "Full-Time"
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    "location": {
      "city": "Washington",
      "state": "District of Columbia",
      "postalCode": "20037",
      "addressCountry": "United States"
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    "datePosted": "2026-05-22",
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    "description": "<p><span style=\"font-size: 10pt; text-decoration: underline\"><span style=\"font-weight: bold\">Position Overview</span></span></p>\n<p><span style=\"font-size: 10pt\">We’re looking for an exceptional associate to join our Customer Experience team. The perfect candidate is a Tuckernuck brand enthusiast who aspires to build customer relationships and deliver above-and-beyond support to ensure customer happiness. As a member of the Customer Experience team, you will be the voice of our company and brand while being the voice of our customers when issues arise. We strive to deliver an extraordinary shopping experience, whether it be helping a bride pick out gifts for her wedding party via chat or emailing with our warehouse to ensure the fastest delivery possible for a new customer. You will have to be a great listener, an even better problem solver, and kill customers with kindness and positivity that knocks their socks off! This position will report to Mary Esty, Director of Customer Experience. <br><br><span style=\"text-decoration: underline\"><span style=\"font-weight: bold\">Core Responsibilities</span></span></span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Build customer relationships and deliver above-and-beyond customer support through phone, email, and live chat.</span></li>\n<li><span style=\"font-size: 10pt\">Quickly and thoroughly solve problems for customers anytime if deliveries, transactions, and experiences don’t go 100% as planned.</span></li>\n<li><span style=\"font-size: 10pt\">Think creatively about ways in which we can optimize each customer’s experience, present to the team, and then make it happen.</span></li>\n<li><span style=\"font-size: 10pt\">Master our internal inventory, order, and customer relations systems in order to efficiently and effectively process orders and answer customers’ questions.</span></li>\n<li><span style=\"font-size: 10pt\">Learn the products inside and out in order to offer style advice, “upsell” products, and to help customers find the products they need to fill their particular needs.</span></li>\n<li><span style=\"font-size: 10pt\">Study our style guide and be well versed in styling in order to offer appropriate style advice for different events, ages and styles. Ask the customer questions to provide them with the best styling advice for their needs and style.</span></li>\n<li><span style=\"font-size: 10pt\">Learn the ins and outs of the back-end of the website, including how to use any outside systems or plugins which may help with any customer service needs.</span></li>\n<li><span style=\"font-size: 10pt\">Provide thoughtful, strategic insight regarding customer needs to all areas of the business such as marketing, merchandising, photography, and buying teams.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 10pt; text-decoration: underline\"><span style=\"font-weight: bold\">Minimum Qualifications</span></span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">1-2 years of relevant experience.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 10pt; text-decoration: underline\"><span style=\"font-weight: bold\">Knowledge/Skills/Abilities </span></span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Passion for operations and logistics.</span></li>\n<li><span style=\"font-size: 10pt\">Exceptional writing and communication skills.</span></li>\n<li><span style=\"font-size: 10pt\">Empathy, energy, kindness, accountability, and adaptability.</span></li>\n<li><span style=\"font-size: 10pt\">Team player with willingness to support other departments.</span></li>\n<li><span style=\"font-size: 10pt\">Passion for the Tuckernuck brand.</span></li>\n<li><span style=\"font-size: 10pt\">Incredible organization skills.</span></li>\n<li><span style=\"font-size: 10pt\">Stellar problem-solving skills</span></li>\n<li><span style=\"font-size: 10pt\">Proactive nature. See something’s not working? Do some brainstorming and help fix it.</span></li>\n<li><span style=\"font-size: 10pt\">Ability to thrive in a fast-paced environment.</span></li>\n<li><span style=\"font-size: 10pt\">Eagerness to learn every single day.</span></li>\n<li><span style=\"font-size: 10pt\">Positive attitude.</span></li>\n<li><span style=\"font-size: 10pt\">Driven by an entrepreneurial spirit.</span></li>\n<li><span style=\"font-size: 10pt\">Position will require being in the Washington D.C. area.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(34, 34, 34); font-size: 10pt; font-weight: bold; text-decoration: underline\">Compensation </span></p>\n<p><span style=\"font-size: 10pt\"><span style=\"color: rgb(38, 38, 38)\">Compensation for the role will be determined based on the candidate's qualifications, skills, and experience. The estimated annual compensation for this role is $</span><span style=\"color: rgb(38, 38, 38)\">60,000</span><span style=\"color: rgb(38, 38, 38)\">; classified as full-time exempt and not eligible for overtime. At Tuckernuck, we care about our team and offer benefits that support your health, growth, and work-life balance. This includes medical, dental, and vision coverage, a 401(k) with a company match, generous paid time off and holiday, paid new parent leave,<span> </span></span><span style=\"color: rgb(38, 38, 38)\">day care coverage</span><span style=\"color: rgb(38, 38, 38)\">, a generous employee discount, and other great perks. </span></span></p>\n<p><br></p>\n<p><span style=\"font-size: 10pt; text-decoration: underline\"><span style=\"font-weight: bold\">Core Values</span></span></p>\n<p><span style=\"font-size: 10pt\">The successful candidate will also demonstrate the following core values that inspire the Tuckernuck team to make a difference.</span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Teamwork Makes the Dream Work</span></li>\n<li><span style=\"font-size: 10pt\">Find the Fun</span></li>\n<li><span style=\"font-size: 10pt\">Stay Authentic</span></li>\n<li><span style=\"font-size: 10pt\">Respect</span></li>\n<li><span style=\"font-size: 10pt\">Entrepreneurial Spirit</span></li>\n<li><span style=\"font-size: 10pt\">Start Strong &amp; Finish Strong</span></li>\n<li><span style=\"font-size: 10pt\">Have Courage</span></li>\n</ul>\n<p><span style=\"font-size: 10pt\"> </span></p>\n<p><span style=\"font-size: 10pt\"><em>Tuckernuck is an equal opportunity employer and makes employment decisions on the basis of merit. Tuckernuck policy prohibits unlawful discrimination based on race, color, religious creed, sex, gender identity, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), sexual orientation, pregnancy, or any other consideration made unlawful by federal, state, or local laws. It also prohibits discrimination based on a perception that anyone has any of those characteristics or is associated with a person who has or is perceived as having any of those characteristics. All such discrimination is unlawful. Tuckernuck offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in this application or hiring process to accommodate a disability, you may request an accommodation at any time.</em></span></p>",
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    "jobOpeningName": "Customer Experience Associate",
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    "minimumExperience": "Entry-level",
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