Health Service Reception

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{
  "language": "en",
  "location": {
    "raw": "Guelph, Ontario, N1H8N9, Canada",
    "city": "Guelph",
    "region": null,
    "country": "Canada",
    "is_remote": false,
    "confidence": 0.95
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  "inferred_at": "2026-06-03T10:25:12.330Z",
  "launch_scope": {
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    "location": {
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      "country": "Canada",
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    "countries": [
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  "remote_policy": null,
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  "workplace_type": "on_site",
  "salary_currency": null
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  "list_job": {
    "id": "314",
    "isRemote": null,
    "location": {
      "city": "Guelph",
      "state": "Ontario"
    },
    "atsLocation": {
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      "state": null,
      "country": null,
      "province": null
    },
    "departmentId": "19021",
    "locationType": "0",
    "jobOpeningName": "Health Service Reception ",
    "departmentLabel": "Primary Health",
    "employmentStatusLabel": "Full Time - Benefits"
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  "detail_job_opening": {
    "location": {
      "city": "Guelph",
      "state": "Ontario",
      "postalCode": "N1H8N9",
      "addressCountry": "Canada"
    },
    "datePosted": "2026-05-07",
    "atsLocation": {
      "city": null,
      "state": null,
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    },
    "description": "<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Work Location:<span> </span></span>Various GCHC locations</span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Hours/Week</span>: 35 hours per week</span></p>\n<p><br><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Length of Contract:<span> Permanent Full-Time (35 hours/week)</span></span></span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Reports to: </span>Clinic Supervisor, Primary Care</span><br></p>\n<p><br></p>\n<p>Existing vacancy</p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\">What We Live By:</span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Our Vision:</span> A community without barriers to health and wellbeing.</span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Our Mission: </span>We work with our community to promote and sustain health and wellbeing for all.</span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Our Values:</span> Compassion, Social Justice, Courage, Integrity, Adaptability. </span></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Guelph Community Health Centre prioritizes people who face barriers to health and accessing services, and people who identify as</span>:</span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Homeless or at risk of homelessness </span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Living on low income </span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Newcomers to Canada with language barriers </span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Having moderate to severe mental health and/or addiction issues </span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Having moderate to severe disabilities </span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Indigenous First Nations, Inuit and Métis </span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Black, mixed race and racialized populations </span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Experiencing intersectional oppression </span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">2SLGBTQIA+ </span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Vulnerable children and their families experiencing conflict, isolation or attachment struggles</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 12pt; font-weight: bold; text-decoration: underline rgb(0, 0, 0)\"><span>Program Description:</span></span></p>\n<p><span><span>The Guelph CHC </span><span>is located in</span><span> the vibrant city of Guelph, Ontario, and provides primary care services and community health programs using an interdisciplinary, team-based approach.  We have innovative client-centered services delivered </span><span>through the use of</span><span> interdisciplinary teams.   Our clinical team consists of family physicians, nurse practitioners, and registered practical nurses, who work collaboratively with Guelph CHC community health workers, including social workers, dietitians, outreach workers, and cultural interpreters. </span></span><span> </span></p>\n<p><span> </span></p>\n<p><span><span>Reports to Clinic Supervisor, the Health Services Receptionist acts as the primary contact between Guelph CHC clients and Health Care Practitioners. In </span><span>all of</span><span> the following, the Health Services Receptionist </span><span>demonstrates</span><span> a courteous, professional manner with sensitivity to our diverse client needs, including but not limited to language and literacy.</span></span><span> </span></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold; text-decoration: underline\">Principal Job Duties:</span><span> </span></span><br></p>\n<ul>\n<li><span><span>Schedule client appointments including arranging interpretation services as </span><span>required</span><span>.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Receive/greet visitors and </span><span>clients</span></span></li>\n</ul>\n<ul>\n<li><span><span>Answer incoming calls, direct clients, and process messages</span><span>.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Make outgoing calls </span><span>to</span><span> arrange </span><span>follow-up</span><span> appointments; notify clients of upcoming appointments with </span><span>the Guelph</span><span> CHC, contact specialists, provide instructions for tests when </span><span>required</span><span>; reschedule appointments; obtain records/reports, etc.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Complete referrals and send relevant information to specialists for diagnostic tests; receive incoming information </span><span>regarding</span><span> appointments with specialists via fax/phone and notify clients</span><span>.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Maintain </span><span>electronic</span><span> medical </span><span>records</span></span></li>\n</ul>\n<ul>\n<li><span><span>Manage and check clinical inbox for directions and tasks from practitioners and complete </span><span>appropriate follow-up</span><span>.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Provide clerical services, including inputting current client registration, enrollment status for new </span><span>clients,</span><span> and updating client demographics.</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Open and close the clinic and ensure the clinic is well </span><span>maintained</span><span> in an orderly </span><span>fashion</span><span> and all pertinent client information is securely locked up at the end of the workday.</span></span><span> </span></li>\n</ul>\n<ul></ul>\n<p><br></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold; text-decoration: underline\">Knowledge, Skills, and Abilities:</span><span> </span></span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Grade 12 diploma, college diploma or certificate in office, medical, or business administration preferred</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">High proficiency with Microsoft Office Suite (Word, Excel, Outlook)</span></li>\n<li>At least 1 year experience working with customers and handling a fast-paced office environment, preferably in a health care setting</li>\n<li>Experience with Electronic Health Records is an asset</li>\n<li><span><span>Strong customer service skills especially as they related to our priority populations</span></span><span> </span></li>\n<li><span><span>Ability to multitask and work independently</span></span><span> </span></li>\n<li><span style=\"font-size: 12pt\"><span>Effective written and oral communication skills</span><span> </span></span></li>\n<li><span style=\"font-size: 12pt\"><span><span>Effective time management, decision making and organizational skills</span><span> </span></span></span></li>\n<li><span style=\"font-size: 12pt\"><span><span><span>A good team member and supportive of interdisciplinary practice.</span> </span></span></span></li>\n<li><span style=\"font-size: 12pt\"><span><span><span>High level of confidentiality</span> </span></span></span></li>\n<li><span style=\"font-size: 12pt\"><span><span><span>Work with other staff to implement improvements and efficiency</span> </span></span></span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">We know that experience comes in many forms. If you have some of these qualities, are excited about this opportunity, and are a current employee of Guelph Community Health Centre then we want to hear from you. Please visit our website www.guelphchc.ca and apply using the online application tool. In your application, please include a resume and cover letter outlining how your skills, qualifications, and experience meet the position requirements.</span></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Guelph Community Health Centre is committed to employment equity and encourages applications from all qualified candidates, including individuals from priority populations who may identify as 2SLGBTQIA+, persons with disabilities, Indigenous, First Nations, Inuit and Metis individuals, and members of Black and other racialized communities. </span></p>\n<p><br></p>\n<p><span>We thank those who apply, and will contact only those who qualify for interviews.</span></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">If at any stage in the selection process you require accommodation, please let us know the nature of the required accommodation.</span></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">We require that all finalist applicants undergo a Criminal Record Check and Vulnerable Sector Screen through their local Police Services Branch prior to start date.</span></p>\n<p><br></p>",
    "compensation": "$21.73 - 23.90 per hour",
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    "jobOpeningName": "Health Service Reception ",
    "departmentLabel": "Primary Health",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Mid-level",
    "jobOpeningShareUrl": "https://guelphchc.bamboohr.com/careers/314",
    "employmentStatusLabel": "Full Time - Benefits"
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