Account Manager, Personal Lines Client Care

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    "city": "Toronto",
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    "datePosted": "2026-03-24",
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      "country": "Canada",
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    "description": "<p><span style=\"font-weight: bold\"><span><span>Account Manager </span><span>–</span><span> </span><span>Personal Lines Client Care</span></span></span><span> <br></span><span> <br></span><span><span>Mitch is a leading insurance brokerage on a mission to make insurance lovable through exceptional experiences. </span><span>We’ve</span><span> been recognized as Brokerage and Innovator of the </span><span>Year, and</span><span> have been named one of Canada’s Top Growing Companies by The Globe and Mail’s Report on Business magazine multiple times.</span></span><span> <br></span><span> <br></span><span><span>We’re growing our Personal Lines Client Care team </span><span>to </span><span>help </span><span>take </span><span>our </span><span>client experience </span><span>to the next level </span><span>and </span><span>elevate Mitch to new heights.</span><span> </span><span>Are you an experienced Account Manager </span><span>who</span><span> enjoys building relationships</span><span>, problem solving, and </span><span>ensuring clients feel supported and valued </span><span>throughout</span><span> every interaction? Join us!</span><span> </span></span><span> <br></span><span> <br></span><span style=\"font-weight: bold\"><span><span>What </span><span>you’ll</span><span> do</span></span></span><span> <br></span><span><span>Working a</span><span>s part of our Personal Lines Client Care team,</span><span> </span><span>your passion for providing top-notch customer service will shine as you </span><span>support</span><span> our </span><span>existing</span><span> clients</span><span> </span><span>with guidance </span><span>and </span><span>expertise</span><span> that h</span><span>elps </span><span>to </span><span>strengthen</span><span> </span><span>overall </span><span>retention.  </span></span><span> <br></span><span> <br></span><span><span>You know that every client interaction is an opportunity to </span><span>better </span><span>meet their needs. </span><span>Yes, this means up-selling, but not in a pushy way. More in a “how else can I help you today?” way. </span></span><span> <br></span><span> <br></span><span><span>You’ll work with clients through </span><span>multiple</span><span> channels to answer questions, make policy changes, review renewals, cross-sell, update files, </span><span>assist</span><span> with billing changes, </span><span>and </span><span>complete other service requests</span><span>. </span><span>You’ll</span><span> be their go-to insurance expert, </span><span>providing</span><span> professional advice to </span><span>ensure </span><span>they</span><span> have </span><span>the protection they need. </span></span><span> <br></span><span> <br></span><span style=\"font-weight: bold\"><span><span>What </span><span>you’re</span><span> amazing at</span></span></span><span> </span></p>\n<ul>\n<li><span><span>Building strong </span><span>client </span><span>relationships and collaborating with teammates from across our brokerage </span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Using strong sales instincts and creating client-focused solutions</span><span> that</span><span> </span><span>help </span><span>provide better protection </span><span>and value</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Multi-tasking in a fast-paced environment and staying organized while dealing with information/requests coming from </span><span>different sources</span><span> </span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Applying s</span><span>trong listening and critical thinking skills with an eye for detail</span></span><span> </span></li>\n</ul>\n<ul>\n<li><span><span>Staying positive and thriving under pressure</span></span><span> <br></span><span> </span></li>\n</ul>\n<p><span style=\"font-weight: bold\"><span><span>Your qualifications</span></span></span><span> <br></span><span><span>You’ve worked </span><span>as an Account Manager </span><span>or CSR </span><span>at an insurance brokerage for </span><span>two or more years </span><span>and have deep knowledge of Personal Lines products. </span><span>You also have your RIBO licence.  </span></span><span> </span><span><br></span><span><br></span><span style=\"font-weight: bold\"><span><span>Where </span><span>you’ll</span><span> work is up to </span><span>you</span><span> </span></span></span><span> </span><span><br></span><span><span>We believe in providing a flexible work environment where our teammates have the </span><span>option</span><span> to work for us from anywhere across Canada. </span></span><span> <br></span><span> <br></span><span style=\"font-weight: bold\"><span><span>Come join us </span></span></span><span> </span><span><br></span><span><span>We have </span><span>very big</span><span> plans and are on an exciting path to the future. If you want to </span><span>help</span><span> bring game-changing ideas to life and make a difference, then join us on our mission to make insurance lovable. </span></span><span> <br></span><span> <br></span><span><span>Mitch is an equal opportunity employer, and </span><span>we’re</span><span> committed to building an inclusive, </span><span>diverse</span><span> and inspiring environment for all employees. If you </span><span>require</span><span> any specific accommodations during the recruitment process, please let us know and </span><span>we’ll</span><span> be happy to work with you to meet your needs.</span></span><span> </span></p>",
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