Security Officer AM Shift - Caribe Royale Orlando Hotel

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    "description": "<p><u>Scope of Position</u></p>\r\n\r\n<p>The Security Officer ensures the safety and security of all guests, members, Associates, patrons, and visitors. He/she will strive to provide the highest degree of professional and courteous service and protect and care for the assets of the resort.</p>\r\n\r\n<p><u>Position Requirements</u></p>\r\n\r\n<ul>\r\n\t<li>Professional demeanor appropriate for a resort environment.</li>\r\n\t<li>Able to handle a multitude of tasks in an ever-changing environment.</li>\r\n\t<li>CPR, First Aid and AED Certifications, preferred.</li>\r\n\t<li>Minimum of six (6) months&rsquo; experience in a high-volume capacity, or luxury hotel/resort atmosphere preferred.</li>\r\n\t<li>This position will require the operation of a motor vehicle.</li>\r\n</ul>\r\n\r\n<p><u>Responsibilities</u></p>\r\n\r\n<ul>\r\n\t<li>Always comply with Caribe Royale Orlando Hotel regulations to encourage safe and efficient resort operation.</li>\r\n\t<li>Adhere to office policies set forth by security management.</li>\r\n\t<li>Assist guests to their rooms or assist guests&rsquo; w/entry into their rooms according to hotel standards.</li>\r\n\t<li>Answer phones using standard greeting and assist the caller with their needs.</li>\r\n\t<li>Maintain continual surveillance of resort areas, bordering property, and CCTV systems.</li>\r\n\t<li>Always use proper radio etiquette.</li>\r\n\t<li>Complete security activity logs, documenting all activity during shift.</li>\r\n\t<li>Respond to all incidents in a timely manner.</li>\r\n\t<li>Ensure all incident reports are completed accurately.</li>\r\n\t<li>Defuse any incidents of threats or violence within the resort.</li>\r\n\t<li>Respond to emergency situations, including medical, security, guest complaints, etc.</li>\r\n\t<li>Administer First Aid/CPR, as necessary.</li>\r\n\t<li>Control all keys within the guidelines established.</li>\r\n\t<li>Check all packages and Associate bags via the staff entrance/exit, or entrance of the parking areas.</li>\r\n\t<li>Maintain awareness of all suspicious persons and escort them off the property if warranted. Check and record identification of suspicious persons.</li>\r\n\t<li>Conduct rounds throughout the resort, paying particular attention to unsecured areas. Document any discrepancies.</li>\r\n\t<li>Knowledge of the resort&rsquo;s computerized locking system.</li>\r\n\t<li>Receive and process all lost and found items as per procedures established.</li>\r\n\t<li>Respond to all guest requests immediately.</li>\r\n\t<li>Perform any additional duties as required by management.</li>\r\n</ul>\r\n\r\n<p><u>Education</u></p>\r\n\r\n<ul>\r\n\t<li>High school diploma: experience in a large hotel environment preferred.</li>\r\n</ul>\r\n\r\n<p><u>Skills and Abilities </u></p>\r\n\r\n<ul>\r\n\t<li>Able to communicate in the English language. Second language is a plus.&nbsp;</li>\r\n\t<li>Able to work flexible schedules including holidays and weekends and able to perform multiple tasks.&nbsp;</li>\r\n\t<li>Experience using computers and software programs such as Microsoft Office (Word, Excel, and Outlook).</li>\r\n</ul>\r\n\r\n<p><u>Physical Requirements </u></p>\r\n\r\n<ul>\r\n\t<li>Must be able to work in a fast-paced environment.</li>\r\n\t<li>Must be physically fit to lift, pull, and push items up to 100 pounds.</li>\r\n\t<li>Also requires standing/walking/reaching and bending throughout shift.</li>\r\n</ul>\r\n",
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