Senior Customer Support Specialist - Streamline Transportation Technologies

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    "title": "Senior Customer Support Specialist - Streamline Transportation Technologies",
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    "datePosted": "2024-06-06T08:28:11.632Z",
    "description": "<h2>We Offer</h2>\n<ul>\n <li><strong>Location:</strong> Kamloops, BC</li>\n <li><strong>Job Status:</strong> Full Time Permanent</li>\n <li><strong>Compensation:</strong> $65,000 - $75,000</li>\n <li><strong>Retirement Savings:</strong> Pension matching program (up to 4%)</li>\n <li><strong>Benefits:</strong> Extended medical benefits including dental, pharmaceutical, vision care, chiropractor, massage, EAP, and more</li>\n <li><strong>Schedule: </strong>Monday - Friday, office hours</li>\n <li>This position is based out of the Kamloops office <strong>(in-office position)</strong></li>\n <li>Access to post-secondary scholarship opportunities for Full Time employees' spouses, children, grandchildren (eligibility requirements apply). </li>\n <li>We promote from within! A career with a growing company.</li>\n</ul>\n<p> </p>\n<p><em><strong>As advocates of equal opportunity, we welcome applications from individuals of all backgrounds. We firmly believe that diversity fosters innovation and contributes to the success of Arrow.</strong></em></p>\n<p> </p>\n<p><strong>Important – Additional Step in the Application Process:</strong></p>\n<p>As part of the application process, candidates are required to complete a <strong>Wonderlic Assessment</strong>. To help us move your application forward more efficiently, please complete the assessment using the link below.</p>\n<p><strong>Note:</strong> Completion of the assessment does <strong>not</strong> replace submitting your application. You must still apply for this position in order to be considered.</p>\n<p> </p>\n<p><strong>https://apply.select.wonderlic.com/H6QTG5/Arrow-Transportation-Systems-Inc</strong></p>\n<p> </p>\n<p> </p>\n<h2>Overview</h2>\n<p><strong>Streamline Transportation Technologies</strong> is a Canadian based technology company that is recognized as an industry leader in ELD software, utilizing telematics to deliver innovative solutions that simplify fleet management, improve driver safety and operational efficiency. Our platform integrates GPS tracking, IoT data, and AI-driven analytics to help our clients reduce costs, improve compliance, and gain real-time visibility into their operations. Our driving purpose is to make products that are easy to use, highly adaptable, and comprehensive. Streamline is a small, independently operated organization and a legal entity separate from Arrow Transportation Systems Inc.</p>\n<p> </p>Streamline is seeking a \n<strong>Senior Customer Support Specialist in Kamloops, BC</strong> to play a key role in delivering an exceptional customer experience by supporting internal and external customers, diagnosing and resolving technical issues, and providing product training with our ELD software.\n<h2>Responsibilities</h2>\n<ul>\n <li>Communicate with clients via phone, chat and email to diagnose technical issues with our SaaS software products and related hardware</li>\n <li>Provide step-by-step instructions in simple terms to solve customer issues</li>\n <li>Provide training to customers on our products</li>\n <li>Maintain detailed information of customer issues, solutions, feature requests, and customer satisfaction</li>\n <li>Work together with our development team to find solutions to more complex issues</li>\n <li>Provision and prepare products for shipping</li>\n <li>Software license management</li>\n <li>Assist with user testing of hardware and software products</li>\n <li>Assist with updating user manuals, instructional materials, and product communications</li>\n <li>May be required to visit customer sites for troubleshooting </li>\n <li>Other duties as assigned by the Director of Technology</li>\n</ul>\n<p> </p>\n<h2>You Possess</h2>\n<ul>\n <li>Grade 12 and 1-3 years of experience required</li>\n <li>1-3 experience in customer facing technical phone support, preferably with experience in web and mobile applications</li>\n <li>Certificate/diploma or degree is an asset</li>\n <li>Driver's license is preferred </li>\n <li>Excellent interpersonal skills</li>\n <li>Good written and verbal communication</li>\n <li>Technical aptitude </li>\n <li>Experience with both hardware and software support</li>\n <li>Experience with help desk software</li>\n <li>Attention to detail and excellent problem-solving skills</li>\n <li>Professional appearance/demeanor whether in person, via email or on the phone</li>\n <li>Professionalism, diplomacy, and commitment to ethical conduct and Arrow’s core values (Safety, Quality, Integrity, Responsibility, Teamwork, and Fun!)</li>\n</ul>\n<p> </p>\n<p><strong>Working Conditions</strong></p>\n<ul>\n <li>Some travel may be required</li>\n</ul>\n<p> </p>\n<p>For more information, please visit <strong>www.arrowcareers.ca</strong></p>\n<p>To learn more about Streamline, please visit <strong>stti.com</strong></p>\n<p> </p>\n<p>#CGY</p>\n<p> </p>\n<h2></h2>\n<p></p>\n<p> </p>\n<p><em>Arrow has been recognized as a Top Fleet Employer of Distinction, a SmartWay Transport Partner, a BCTA Clean Carrier, a BC Hydro Clean Energy Champion and as a Carrier of Excellence in Women's Leadership.</em></p>",
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