Customer Engineer

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      "legalNotice": "<p dir=\"ltr\" id=\"isPasted\" style=\"margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:11pt;font-weight:400;font-style:normal;text-decoration:none;vertical-align:baseline;\">Thrive, wherever you call home.&nbsp;</span><span style=\"font-size:11pt;font-weight:400;font-style:normal;text-decoration:none;vertical-align:baseline;\">Join our fully remote team and unlock a world of possibilities beyond just a paycheck:</span></p><div><br></div><ul><li><p dir=\"ltr\" style=\"margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:11pt;font-weight:400;font-style:normal;text-decoration:none;vertical-align:baseline;\"><strong>Unlimited PTO:&nbsp;</strong>Recharge and reconnect on your terms. Explore hidden corners of the globe, or simply catch up on sleep – it's all good with us.</span></p></li><li><p dir=\"ltr\" style=\"margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:11pt;font-weight:400;font-style:normal;text-decoration:none;vertical-align:baseline;\"><strong>Generous parental leave:&nbsp;</strong>Welcoming a new member to your crew? We've got your back with ample time and support to adjust.</span></p></li><li><p dir=\"ltr\" style=\"margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:11pt;font-weight:400;font-style:normal;text-decoration:none;vertical-align:baseline;\"><strong>Home office, fully equipped:</strong> Craft your ideal workspace with our generous home office and equipment stipend.</span></p></li><li><p dir=\"ltr\" style=\"margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:11pt;font-weight:400;font-style:normal;text-decoration:none;vertical-align:baseline;\"><strong>Globally connected, locally supported:&nbsp;</strong>Thrive in a vibrant online community that celebrates your unique talents, wherever you are.</span></p></li><li><p dir=\"ltr\" style=\"margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:11pt;font-weight:400;font-style:normal;text-decoration:none;vertical-align:baseline;\">Plus: Flexible work arrangements, continuous learning opportunities, and much more!</span></p></li></ul><p dir=\"ltr\" style=\"margin-top:0pt;margin-bottom:0pt;\"><span style=\"font-size:11pt;font-weight:400;font-style:normal;text-decoration:none;vertical-align:baseline;\">This isn't just a job; it's a launchpad for personal and professional growth.</span></p>",
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    "department": {
      "name": "Customer Engineering",
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    "companyName": "Just Appraised Inc.",
    "description": {
      "role": "<meta><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"color:rgb(0,0,0);font-size:18pt;white-space:pre-wrap;\">What You Will Work On</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"color:rgb(31,31,31);font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"color:rgb(31,31,31);font-size:12pt;white-space:pre-wrap;\">Drive Product-Solution Ownership: </strong></b><span style=\"color:rgb(31,31,31);font-size:12pt;white-space:pre-wrap;\">Serve as the end-to-end product-solution owner for each customer installation, maintaining fidelity to the original vision across Sales, Implementation, and Customer Success. Proactively manage scope creep and new customer requests during the implementation phase.&nbsp;</span></li><li style=\"color:rgb(31,31,31);font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"color:rgb(31,31,31);font-size:12pt;white-space:pre-wrap;\">Customer Engagement &amp; Technical Discovery: </strong></b><span style=\"color:rgb(31,31,31);font-size:12pt;white-space:pre-wrap;\">Engage with prospective customers during the Sales process to deeply understand their operational needs, technical environment, and integration landscape, including the third-party software vendors and systems they depend on.&nbsp;</span></li><li style=\"color:rgb(31,31,31);font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"color:rgb(31,31,31);font-size:12pt;white-space:pre-wrap;\">Architect Custom Solutions: </strong></b><span style=\"color:rgb(31,31,31);font-size:12pt;white-space:pre-wrap;\">Design compelling, tailored solutions using the Just Appraised product suite to optimize and streamline customer workflows. Assess the feasibility of integration approaches based on the customer's existing infrastructure, vendor constraints, and data access limitations.&nbsp;</span></li><li style=\"color:rgb(31,31,31);font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"color:rgb(31,31,31);font-size:12pt;white-space:pre-wrap;\">Scoping &amp; Documentation: </strong></b><span style=\"color:rgb(31,31,31);font-size:12pt;white-space:pre-wrap;\">Define the expected product functionality and scope Statements of Work (SOW’s) with detailed software and configuration specifications. Translate ambiguous customer requests into clear, tightly-scoped technical requirements. Ensure integration dependencies, infrastructure requirements, and vendor coordination are documented before implementation begins.&nbsp;</span></li><li style=\"color:rgb(31,31,31);font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"color:rgb(31,31,31);font-size:12pt;white-space:pre-wrap;\">Manage Expectations: </strong></b><span style=\"color:rgb(31,31,31);font-size:12pt;white-space:pre-wrap;\">Set clear expectations for the time, effort, and cost implications of custom features or additional functionality. Identify and communicate technical risks early, particularly when a customer's existing systems or vendor relationships may impact the integration path.&nbsp;</span></li><li style=\"color:rgb(31,31,31);font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"color:rgb(31,31,31);font-size:12pt;white-space:pre-wrap;\">Product Expertise &amp; Enhancement: </strong></b><span style=\"color:rgb(31,31,31);font-size:12pt;white-space:pre-wrap;\">Maintain expert-level knowledge in key product functionality. Leverage insights and feedback from implementations to lead and champion product enhancements with the broader team.&nbsp;</span></li><li style=\"color:rgb(31,31,31);font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"color:rgb(31,31,31);font-size:12pt;white-space:pre-wrap;\">Cross-Functional Launch Coordination: </strong></b><span style=\"color:rgb(31,31,31);font-size:12pt;white-space:pre-wrap;\">Closely collaborate with Sales, Implementation Engineering, and Customer Success to coordinate successful and timely launches, including participating in daily stand-ups, kickoff meetings, training, and User Acceptance Testing (UAT).&nbsp;</span></li><li style=\"color:rgb(31,31,31);font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"color:rgb(31,31,31);font-size:12pt;white-space:pre-wrap;\">Vendor &amp; Partner Navigation: </strong></b><span style=\"color:rgb(31,31,31);font-size:12pt;white-space:pre-wrap;\">Serve as a key point of coordination with third-party software vendors during implementation. Understand when vendor cooperation is required, what level of access or partnership is realistic, and how to find viable paths forward when vendor constraints exist.&nbsp;</span></li></ul><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"color:rgb(0,0,0);font-size:18pt;white-space:pre-wrap;\">What We’re Looking For</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"color:rgb(31,31,31);font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"color:rgb(31,31,31);font-size:12pt;white-space:pre-wrap;\">Technical Translation &amp; Communication: </strong></b><span style=\"color:rgb(31,31,31);font-size:12pt;white-space:pre-wrap;\">Exceptional communication skills (verbal and written) with a proven ability to translate between highly technical and non-technical audiences. Must be comfortable presenting integration architectures to a county IT team and explaining project timelines to a non-technical stakeholder in the same meeting.&nbsp;</span></li><li style=\"color:rgb(31,31,31);font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"color:rgb(31,31,31);font-size:12pt;white-space:pre-wrap;\">Integration &amp; Systems Thinking: </strong></b><span style=\"color:rgb(31,31,31);font-size:12pt;white-space:pre-wrap;\">Ability to assess a customer's technical environment and determine a viable integration approach. You should be comfortable reasoning about how data moves between systems (APIs, databases, file-based exchanges, on-premise servers) and identifying risks or blockers before they become implementation problems.&nbsp;</span></li><li style=\"color:rgb(31,31,31);font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"color:rgb(31,31,31);font-size:12pt;white-space:pre-wrap;\">Customer Empathy &amp; Partnership: </strong></b><span style=\"color:rgb(31,31,31);font-size:12pt;white-space:pre-wrap;\">Demonstrated ability to build relationships and develop trust with stakeholders quickly. Strong user-centered mindset with the ability to effectively relay customer goals and constraints to the internal team.&nbsp;</span></li><li style=\"color:rgb(31,31,31);font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"color:rgb(31,31,31);font-size:12pt;white-space:pre-wrap;\">Technical Scoping &amp; Judgment: </strong></b><span style=\"color:rgb(31,31,31);font-size:12pt;white-space:pre-wrap;\">Proven ability to scope technical work with enough precision that engineering can build against it. You should know what questions to ask during discovery so that a Statement of Work doesn't leave critical integration details unresolved.&nbsp;</span></li><li style=\"color:rgb(31,31,31);font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"color:rgb(31,31,31);font-size:12pt;white-space:pre-wrap;\">Project &amp; Risk Management: </strong></b><span style=\"color:rgb(31,31,31);font-size:12pt;white-space:pre-wrap;\">Proven ability to understand, prioritize, and accurately estimate the level of effort and implications for different project components. Strong organizational skills and the ability to flag risks to timeline or success criteria, especially when dependencies involve third parties.&nbsp;</span></li><li style=\"color:rgb(31,31,31);font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"color:rgb(31,31,31);font-size:12pt;white-space:pre-wrap;\">Autonomy &amp; Work Ethic: </strong></b><span style=\"color:rgb(31,31,31);font-size:12pt;white-space:pre-wrap;\">Demonstrated ability to continuously learn, work independently, make decisions with minimal supervision, and effectively manage shifting priorities in a high- growth, cross-functional environment.&nbsp;</span></li><li style=\"color:rgb(31,31,31);font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"color:rgb(31,31,31);font-size:12pt;white-space:pre-wrap;\">Ability to Travel: </strong></b><span style=\"color:rgb(31,31,31);font-size:12pt;white-space:pre-wrap;\">This role requires travel 10-15 business days per quarter (approximately 15-20% annually).</span></li></ul><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><i><b><strong style=\"color:rgb(31,31,31);background-color:rgb(255,255,255);font-size:12pt;font-style:italic;white-space:pre-wrap;\">Preferred Qualifications</strong></b></i></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"color:rgb(31,31,31);font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(31,31,31);font-size:12pt;white-space:pre-wrap;\">Experience delivering technology solutions to local government, property tax administration, or public sector customers.&nbsp;</span></li><li style=\"color:rgb(31,31,31);font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(31,31,31);font-size:12pt;white-space:pre-wrap;\">Strong understanding of systems and data integration, particularly in environments involving legacy or on-premise software.&nbsp;</span></li><li style=\"color:rgb(31,31,31);font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(31,31,31);font-size:12pt;white-space:pre-wrap;\">Experience with ETL pipelines, RESTful APIs, SFTP-based data exchanges, and database connectivity (SQL, Oracle).&nbsp;</span></li><li style=\"color:rgb(31,31,31);font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(31,31,31);font-size:12pt;white-space:pre-wrap;\">Familiarity with CAMA systems, large ERP platforms, or other domain-specific government software.&nbsp;</span></li><li style=\"color:rgb(31,31,31);font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(31,31,31);font-size:12pt;white-space:pre-wrap;\">Experience navigating third-party vendor ecosystems, including coordinating with&nbsp; external software providers on integration requirements, API access, or data exchange agreements.&nbsp;</span></li><li style=\"color:rgb(31,31,31);font-size:12pt;--listitem-marker-color:#1f1f1f;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(31,31,31);font-size:12pt;white-space:pre-wrap;\">Comfort working in environments where integration paths aren't always clean or well- documented, and creative problem-solving is required to bridge systems.</span></li></ul><h2 style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;line-height:1.6;font-size:29pt;font-weight:600;letter-spacing:0.5px;margin-top:18px;margin-bottom:4px;padding-left:0px;\"><b><strong style=\"color:rgb(55,62,77);font-size:18pt;white-space:pre-wrap;\">Benefits</strong></b></h2><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"color:rgb(31,31,31);font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(31,31,31);font-size:12pt;white-space:pre-wrap;\">Competitive compensation and stock equity plan</span></li><li style=\"color:rgb(31,31,31);font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(31,31,31);font-size:12pt;white-space:pre-wrap;\">Comprehensive benefits package that includes medical, dental, vision, and life insurance</span></li><li style=\"color:rgb(31,31,31);font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(31,31,31);font-size:12pt;white-space:pre-wrap;\">Company sponsored pre-tax retirement savings program (401k)</span></li><li style=\"color:rgb(31,31,31);font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(31,31,31);font-size:12pt;white-space:pre-wrap;\">A flexible work environment that supports working from home</span></li><li style=\"color:rgb(31,31,31);font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(31,31,31);font-size:12pt;white-space:pre-wrap;\">Flexible PTO</span></li><li style=\"color:rgb(31,31,31);font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(31,31,31);font-size:12pt;white-space:pre-wrap;\">Parental Leave</span></li><li style=\"color:rgb(31,31,31);font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"color:rgb(31,31,31);font-size:12pt;white-space:pre-wrap;\">Home office stipend</span></li></ul>",
      "company": "<meta><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"color:rgb(0,0,0);font-size:12pt;white-space:pre-wrap;\">At Just Appraised, we’re replacing outdated, manual local government workflows with modern software used by hundreds of government agencies across the United States. Our cutting-edge, AI-powered software, which leverages Natural Language Processing (NLP), replaces manual data entry to eliminate delays, backlogs, and errors. This work directly impacts how communities fund schools, infrastructure, and public services.</span></p><h2 style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;line-height:1.6;font-size:29pt;font-weight:600;letter-spacing:0.5px;margin-top:18px;margin-bottom:4px;padding-left:0px;\"><b><strong style=\"color:rgb(31,31,31);font-size:18pt;white-space:pre-wrap;\">About the Role</strong></b></h2><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"color:rgb(31,31,31);background-color:rgb(255,255,255);font-size:12pt;white-space:pre-wrap;\">The </span><b><strong style=\"color:rgb(31,31,31);background-color:rgb(255,255,255);font-size:12pt;white-space:pre-wrap;\">Customer Engineer</strong></b><span style=\"color:rgb(31,31,31);background-color:rgb(255,255,255);font-size:12pt;white-space:pre-wrap;\"> is responsible for ensuring a successful installation and early adoption of Just Appraised products. We are looking for a teammate that can partner with customers in the Sales process to gather requirements, architect an ideal solution based on these needs, scope thorough Statements of Work, and oversee the implementation process as the content and product-solutions owner for each customer installation.&nbsp;</span></p>"
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