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Customer Service Representative

Da06c409 9c00 4fdb 8798 B9d6715fbcfd 19000101 000001 · Crystal Lake, IL, US, Crystal Lake, IL · Remote · Active · $17–$23 / hour · ADP Workforce Now Recruiting

Job facts

FieldValue
CompanyDa06c409 9c00 4fdb 8798 B9d6715fbcfd 19000101 000001
TitleCustomer Service Representative
Normalized title-
Department / team-
LocationCrystal Lake, IL, United States
Work modelRemote / Remote
Employment typeFull Time
Salary$17–$23 / hour
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-06-01 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-06

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PageWhat it containsOpen
Company jobsActive postings from Da06c409 9c00 4fdb 8798 B9d6715fbcfd 19000101 000001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Crystal Lake.Open
Work model jobsActive Remote postings.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyDa06c409 9c00 4fdb 8798 B9d6715fbcfd 19000101 000001
Source0a7c05cb-e953-4fd1-aa8a-fb6f44aafc7c
ATS providerADP Workforce Now Recruiting

Description

Home State Bank is hiring a Customer Service Representative in Crystal Lake, IL. This is a full-time position. Customer Service Representatives respond to customer inquiries via telephone and face-to-face meetings. The role of Customer Service Representative is integral to Home State Bank’s success as they serve as the face of the bank while interacting with a variety of customers in-person, via telephone or by electronic means. This role is responsible for aiding and vetting an assortment of customer inquiries for accounts, loans, trust, or commercial transactions and offerings with the bank, while effectively mitigating potential risk for fraud. This position is responsible for performing an ongoing review of applications that support electronic banking, fraud mitigation, accepting fraud claims and/or Reg E disputes, assisting with customer inquiries, providing a variety of support functions for Deposit Operations and the Retail network, along with managing all functions of the safe deposit box area and maintaining a working knowledge of the bank’s switchboard system, teller system and BPM. Additionally, they manage all functions of the safety deposit box area and must maintain a working knowledge of the bank’s switchboard system. Previous Customer Service experience is required. Bi-lingual a plus. This position is on-site and is not a remote position. Looking for local candidates as this position doesn't have relocation available. Since 1915, Home State Bank’s goal has been to create a better quality of life for our neighbors and to work together to build a better community. Today, that goal is still the cornerstone of our success. We believe that relationships with our customers are our most important assets and we strive to provide the best service possible every day. Northwest Herald "2023 McHenry County Top Workplace Reader Choice Awards" TOP Workplace: Financial Institution/Service One of the Top Workplaces: Giving Back to the Community One of the Top Workplaces: Large Employer (100+ Employees) Daily Herald “2022 Best Places to Work in Illinois” Ranked 10 th for Medium Business (100-499 employees) Home State Bank offers competitive pay and a generous benefit package that starts the first of the month following hire: Medical through BCBS – 2 PPO Plans and HMO Dental PPO through BCBS Vision insurance through BCBS $50,000 in Company Paid Life & ADD and long-term disability insurance 401k after 90 days with company match of 3% after a year Generous Time Off - 2 weeks paid vacation, 1 week sick pay and 11 paid FDIC holidays, 1 floating holiday (personal) day Tuition reimbursement - courses and books up to $6,000 annually per policy Holiday Party at Boulder Ridge Country Club We are proud to be a diverse workforce that is representative, at all job levels, of the customers we serve. Home State Bank is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Full job record

Job ID4c5608171d252b05dc79dc41828f469c757b965e
Org ID2a1b4538-68c4-4e99-ad99-7671e257c9ab
Source ID0a7c05cb-e953-4fd1-aa8a-fb6f44aafc7c
Board ID0a7c05cb-e953-4fd1-aa8a-fb6f44aafc7c
Provideradp_workforcenow
Provider Job Key515248
TitleCustomer Service Representative
Normalized Title—
Statusactive
Activeyes
Location TextCrystal Lake, IL, US, Crystal Lake, IL
Department—
Team—
Employment Typefull_time
Workplace Typeremote
Remote Policyremote
CountryUnited States
RegionIL
CityCrystal Lake
Salary Raw17 To 22.81 (USD) Hourly
Salary Min17
Salary Max22.81
Salary CurrencyUSD
Salary Periodhour
Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=da06c409-9c00-4fdb-8798-b9d6715fbcfd&ccId=19000101_000001&lang=en_US&type=JS&jobId=515248&jwId=9200872177762_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=da06c409-9c00-4fdb-8798-b9d6715fbcfd&ccId=19000101_000001&lang=en_US&type=JS&jobId=515248&jwId=9200872177762_1
First Seen At2026-05-31 18:11:59Z
Last Seen At2026-06-06 12:46:01Z
Last Checked At2026-06-06 12:46:01Z
Last Changed At2026-06-06 12:46:01Z
Inactive At—
Source Posted At2026-06-01 18:05:00Z
Source Updated At—
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=adp_workforcenow/board=da06c409-9c00-4fdb-8798-b9d6715fbcfd|19000101_000001/date=2026-06-06/2026-06-06T12-46-01-213Z-c0b0b29400b884bc4cea95358dc06dbcd672ee0c7cd0263ffda6d2042ae491e8.json
Event Fields
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  "active_status": "active"
}
Parsed Structured
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}
Extensions
{}
Native Structured
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    "requisitionDescription": "<div><div><div><div><div><div><div><div><div><p style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 transparent; --tw-ring-inset: var(--tw-empty,/*!*/ /*!*/); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,0.5); --tw-ring-offset-shadow: 0 0 transparent; --tw-ring-shadow: 0 0 transparent; margin: 0in 0in 11.25pt; line-height: normal; color: rgb(38, 35, 33); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-size: 15px; font-family: Calibri, sans-serif; background: white;\" id=\"isPasted\"><strong style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 transparent; --tw-ring-inset: var(--tw-empty,/*!*/ /*!*/); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,0.5); --tw-ring-offset-shadow: 0 0 transparent; --tw-ring-shadow: 0 0 transparent; font-weight: 700;\"><span style='box-sizing: border-box; outline: none; --tw-shadow: 0 0 transparent; --tw-ring-inset: var(--tw-empty,/*!*/ /*!*/); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,0.5); --tw-ring-offset-shadow: 0 0 transparent; --tw-ring-shadow: 0 0 transparent; font-size: 16px; font-family: \"comic sans ms\", sans-serif; color: rgb(65, 65, 65); background: white;'>Home State Bank is hiring a Customer Service Representative in Crystal Lake, IL. </span></strong><span style='box-sizing: border-box; outline: none; --tw-shadow: 0 0 transparent; --tw-ring-inset: var(--tw-empty,/*!*/ /*!*/); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,0.5); --tw-ring-offset-shadow: 0 0 transparent; --tw-ring-shadow: 0 0 transparent; font-size: 16px; font-family: \"comic sans ms\", sans-serif; color: rgb(65, 65, 65); background: white;'>This is a full-time position. &nbsp;Customer Service Representatives respond to customer inquiries via telephone and face-to-face meetings.&nbsp;</span></p><p style='margin:0in;text-align:left;font-size:15px;font-family:\"Times New Roman\",serif;' data-pasted=\"true\"><span style='color: black; font-family: \"comic sans ms\", sans-serif; font-size: 16px;'>The role of Customer Service Representative is integral to Home State Bank&rsquo;s success as they serve as the face of the bank while interacting with a variety of customers in-person, via telephone or by electronic means.&nbsp;</span><span style='font-family: \"comic sans ms\", sans-serif; font-size: 16px;'>This role is responsible for aiding and vetting an assortment of customer inquiries for accounts, loans, trust, or commercial transactions and offerings with the bank, while effectively mitigating potential risk for fraud. This position is responsible for performing an ongoing review of applications that support electronic banking, fraud mitigation, accepting fraud claims and/or Reg E disputes, assisting with customer inquiries, providing a variety of support functions for Deposit Operations and the Retail network, along with managing all functions of the safe deposit box area and maintaining a working knowledge of the bank&rsquo;s switchboard system, teller system and BPM. &nbsp;</span><span style='box-sizing: border-box; outline: none; --tw-shadow: 0 0 transparent; --tw-ring-inset: var(--tw-empty,/*!*/ /*!*/); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,0.5); --tw-ring-offset-shadow: 0 0 transparent; --tw-ring-shadow: 0 0 transparent; font-size: 16px; font-family: \"comic sans ms\", sans-serif; color: rgb(65, 65, 65); background: white;'>Additionally, they manage all functions of the safety deposit box area and must maintain a working knowledge of the bank&rsquo;s switchboard system. &nbsp; Previous Customer Service experience is required. &nbsp;Bi-lingual a plus. &nbsp;<strong style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: var(--tw-empty,/*!*/ /*!*/); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; font-weight: 700;\"><em style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 #0000; --tw-ring-inset: var(--tw-empty,/*!*/ /*!*/); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000;\">This position is on-site and is not a remote position. &nbsp;Looking for local candidates as this position doesn&#39;t have relocation available.</em></strong></span></p><p style='margin:0in;text-align:left;font-size:15px;font-family:\"Times New Roman\",serif;'><br></p><p style='margin:0in;text-align:left;font-size:15px;font-family:\"Times New Roman\",serif;'><span style='box-sizing: border-box; outline: none; --tw-shadow: 0 0 transparent; --tw-ring-inset: var(--tw-empty,/*!*/ /*!*/); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,0.5); --tw-ring-offset-shadow: 0 0 transparent; --tw-ring-shadow: 0 0 transparent; font-size: 16px; font-family: \"Comic Sans MS\"; color: rgb(65, 65, 65); background: white;'>Since 1915, Home State Bank&rsquo;s goal has been to create a better quality of life for our neighbors and to work together to build a better community. Today, that goal is still the cornerstone of our success. We believe that relationships with our customers are our most important assets and we strive to provide the best service possible every day.</span><span style='box-sizing: border-box; outline: none; --tw-shadow: 0 0 transparent; --tw-ring-inset: var(--tw-empty,/*!*/ /*!*/); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,0.5); --tw-ring-offset-shadow: 0 0 transparent; --tw-ring-shadow: 0 0 transparent; font-size: 16px; font-family: \"Comic Sans MS\"; color: rgb(65, 65, 65);'>&nbsp;&nbsp;</span></p><p style=\"box-sizing: border-box; outline: none; --tw-shadow: 0 0 transparent; --tw-ring-inset: var(--tw-empty,/*!*/ /*!*/); --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,0.5); --tw-ring-offset-shadow: 0 0 transparent; --tw-ring-shadow: 0 0 transparent; margin: 0in 0in 11.25pt; line-height: normal; color: rgb(38, 35, 33); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-size: 15px; font-family: Calibri, sans-serif; background: white;\"><strong><u><span style='font-size:16px;font-family:\"Comic Sans MS\";color:#2C82C9;background:white;'>Northwest Herald &quot;2023 McHenry County Top Workplace Reader Choice Awards&quot;</span></u></strong></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Aptos\",sans-serif;color:#414141;line-height:normal;background:white;'><span style='font-size:16px;font-family:\"Comic Sans MS\";'>TOP Workplace: Financial Institution/Service</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Aptos\",sans-serif;color:#201F1E;line-height:18.0pt;background:white;'><span style='font-size:16px;font-family:\"Comic Sans MS\";'>One of the Top Workplaces: Giving Back to the Community</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Aptos\",sans-serif;color:#201F1E;line-height:18.0pt;background:white;'><span style='font-size:16px;font-family:\"Comic Sans MS\";color:black;background:     white;'>One of the Top Workplaces: Large Employer (100+ Employees)</span></li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.25in;font-size:11.0pt;font-family:\"Aptos\",sans-serif;line-height:18.0pt;background:white;'><span style='font-size:16px;font-family:\"Comic Sans MS\";color:#201F1E;'>&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Aptos\",sans-serif;line-height:normal;background:white;'><strong><u><span style='font-size:16px;font-family:\"Comic Sans MS\";color:#2C82C9;'>Daily Herald &ldquo;2022 Best Places to Work in Illinois&rdquo;&nbsp;</span></u></strong></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Aptos\",sans-serif;color:#414141;line-height:normal;background:white;'><span style='font-size:16px;font-family:\"Comic Sans MS\";'>Ranked 10<sup>th</sup> for Medium Business (100-499 employees)</span></li></ul><p><br></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Aptos\",sans-serif;line-height:normal;background:white;' id=\"isPasted\"><strong><em><span style='font-size:16px;font-family:\"Comic Sans MS\";color:#262321;'>Home State Bank offers competitive pay and a generous benefit package that starts the first of the month following hire:</span></em></strong></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Aptos\",sans-serif;color:#262321;line-height:normal;background:white;'><strong><em><span style='font-size:16px;font-family:\"Comic Sans MS\";'>Medical through BCBS &ndash; 2 PPO Plans and HMO</span></em></strong></li><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Aptos\",sans-serif;color:#262321;line-height:normal;background:white;'><strong><em><span style='font-size:16px;font-family:\"Comic Sans MS\";'>Dental PPO through BCBS</span></em></strong></li><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Aptos\",sans-serif;color:#262321;line-height:normal;background:white;'><strong><em><span style='font-size:16px;font-family:\"Comic Sans MS\";'>Vision insurance through BCBS</span></em></strong></li><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Aptos\",sans-serif;color:#262321;line-height:normal;background:white;'><strong><em><span style='font-size:16px;font-family:\"Comic Sans MS\";'>$50,000 in Company Paid Life &amp; ADD and long-term disability insurance</span></em></strong></li><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Aptos\",sans-serif;color:#262321;line-height:normal;background:white;'><strong><em><span style='font-size:16px;font-family:\"Comic Sans MS\";'>401k after 90 days with company match of 3% after a year&nbsp;</span></em></strong></li><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Aptos\",sans-serif;color:#262321;line-height:normal;background:white;'><strong><em><span style='font-size:16px;font-family:\"Comic Sans MS\";'>Generous Time Off - 2 weeks paid vacation, 1 week sick pay and 11 paid FDIC holidays, 1 floating holiday (personal) day</span></em></strong></li><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Aptos\",sans-serif;color:#262321;line-height:normal;background:white;'><strong><em><span style='font-size:16px;font-family:\"Comic Sans MS\";'>Tuition reimbursement - courses and books up to $6,000 annually per policy</span></em></strong></li><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Aptos\",sans-serif;color:#262321;line-height:normal;background:white;'><strong><em><span style='font-size:16px;font-family:\"Comic Sans MS\";'>Holiday Party at Boulder Ridge Country Club</span></em></strong></li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.25in;font-size:11.0pt;font-family:\"Aptos\",sans-serif;line-height:normal;background:white;'><span style='font-size:16px;font-family:\"Comic Sans MS\";color:#262321;'>&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:11.25pt;margin-left:0in;font-size:11.0pt;font-family:\"Aptos\",sans-serif;line-height:normal;background:white;'><span style='font-size:16px;font-family:\"Comic Sans MS\";color:black;background:#FCFCFC;'>We are proud to be a diverse workforce that is representative, at all job levels, of the customers we serve. &nbsp;</span><span style='font-size:16px;font-family:\"Comic Sans MS\";color:#4A4A4A;background:white;'>Home State Bank is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.</span><span style='font-size:16px;font-family:\"Comic Sans MS\";color:black;'>&nbsp;&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Aptos\",sans-serif;line-height:normal;background:white;'><span style='font-size:16px;font-family:\"Comic Sans MS\";color:#262321;'>&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Aptos\",sans-serif;'><span style='font-size:16px;line-height:107%;font-family:\"Comic Sans MS\";'>&nbsp;</span></p></div></div></div></div></div></div></div></div></div>\n",
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