Retail Assistant

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  "list_job": {
    "id": "108",
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    "location": {
      "city": "Duluth",
      "state": "Minnesota"
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    "jobOpeningName": "Retail Assistant",
    "departmentLabel": "Guest Services",
    "employmentStatusLabel": "Part-Time"
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    "location": {
      "city": "Duluth",
      "state": "Minnesota",
      "postalCode": "55802",
      "addressCountry": "United States"
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    "datePosted": "2026-05-20",
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    "description": "<p>JOB TITLE: Retail Assistant <br>DEPARTMENT: Guest Services <br>REPORTS TO: Gift Store &amp; Purchasing Manager <br>SALARY TYPE: Part Time, 30 hours/week, 401k eligible <br>TIMING: Schedule includes weekends, some holidays, and occasional evenings for special <br>events. Trade shows, remote meetings, and competitor evaluations as needed.   <br></p>\n<p><br></p>\n<p><br></p>\n<p>JOB SUMMARY: <br>The Retail Assistant supports the Guest Services and Retail operations at Great Lakes Aquarium <br>by assisting in the daily supervision of the store, ensuring exceptional guest experiences, and <br>maintaining smooth front-end and gift store operations. This position acts as a bridge between <br>the Guest Service Team Leads and the Gift Store &amp; Purchasing Manager, providing day-to-day <br>operational leadership, supporting merchandising and inventory tasks, and helping to train, <br>coach, and motivate team members. <br>The Retail Assistant is responsible for assisting with staffing, scheduling, and performance <br>support for Guest Service employees, maintaining accurate cash handling and reporting, and <br>ensuring the Aquarium’s retail spaces and admissions areas reflect the organization’s mission <br>and brand standards. </p>\n<p><br></p>\n<p><br>ESSENTIAL FUNCTIONS: <br>Guest Services &amp; Retail Operations – 40% <br>• Assist in overseeing front-end and gift store operations to ensure smooth and efficient <br>daily function. <br>• Provide direct support to Guest Service Team Leads and staff, help with maintaining a <br>consistent presence on the floor. <br>• Assist with cash handling procedures including daily reconciliations, deposits, and <br>register troubleshooting. <br>• Serve as a point of contact for guest questions, comments, and concerns, resolving <br>issues professionally and efficiently. <br>• Monitor guest flow, admissions efficiency, and store traffic to optimize service levels <br>and staffing. <br>• Support the sales of memberships, tickets, and retail merchandise, ensuring staff are <br>confident and informed in all transactions. <br>• Ensure policies and procedures are upheld in all guest-facing areas, including safety and <br>security protocols. <br>• Assist with Planning, executing and running online store.  </p>\n<p><br></p>\n<p><br>Retail Support &amp; Merchandising – 30% <br>• Assist in maintaining accurate inventory records, merchandise tagging, and restocking. <br>• Support visual merchandising standards and store layout execution as directed by the <br>Gift Store &amp; Purchasing Manager. <br>• Track product sales and assist with identifying bestsellers, slow-moving items, and guest <br>purchasing trends. <br>• Contribute to creative display ideas and seasonal presentation updates. <br>• Support online gift store operations as directed. <br>Administrative &amp; Other Duties – 20% <br>• Know how to pull, read and utilize reports, sales tracking, and daily operational updates. <br>• Participate in department meetings and provide input on process improvements and <br>guest service initiatives. <br>• Assist with coordination of special events, membership promotions, and annual <br>fundraising activities as needed. <br>• Serve as back up to Manager on Duty (MOD), understand role &amp; know resources. <br>• Other duties as assigned. <br>Staff Leadership &amp; Development – 10% <br>• Assist with training new team members in both admissions and retail. <br>• Provide positive and supporting coaching and feedback to Guest Service staff and Team <br>Leads to support high performance and engagement. Discuss with GSM areas of ongoing <br>opportunities.  <br>• Help with team schedules and shift coverage in coordination with the Guest Services <br>management. <br>• Support employee recognition, morale, and consistent communication between <br>departments. <br>• Act as a resource for Team Leads and Guest Services team when management is not <br>present. </p>\n<p><br></p>\n<p><br>SKILLS REQUIRED: <br>• Strong leadership and communication skills with the ability to motivate staff. <br>• Excellent customer service and conflict resolution abilities. <br>• Working knowledge of point-of-sale systems, cash handling, and inventory procedures. <br>• Proficient in Microsoft Office Suite; familiarity with Square POS preferred. <br>• Organized and able to balance multiple priorities in a fast-paced, public environment. <br>• Ability to work collaboratively across departments and with diverse teams. </p>\n<p><br></p>\n<p><br>EDUCATION and/or EXPERIENCE: <br>• Minimum of 2 years of experience in retail or guest service, including some supervisory <br>or lead responsibilities required. <br>• Associate or bachelor’s degree/in progress preferred, or equivalent experience in <br>hospitality, retail, or business management. <br>• Experience in visual merchandising or inventory management a plus. <br>PHYSICAL REQUIREMENTS and/or WORK ENVIRONMENT: <br>While performing the duties of this job, the employee will regularly handle and lift boxes <br>weighing up to 30 lbs. Work areas include the gift store, ticketing counter, aquarium floor, and <br>occasional outdoor booth coverage. This role requires standing or walking for extended periods <br>on concrete floors and occasional use of step stools and ladders for display and cleaning. The <br>noise level in the work environment may be quiet to loud. Reasonable accommodation may be <br>made to enable individuals with disabilities to perform the essential functions. </p>\n<p><br></p>\n<p><br>EOAA STATEMENT: <br>Great Lakes Aquarium is an equal opportunity employer. Great Lakes Aquarium shall provide <br>equal access to and opportunity in its programs, facilities, and employment without regard to <br>race, color, creed, religion, national origin, gender, age, marital status, disability, public <br>assistance status, veteran status, sexual orientation, gender identity, or gender expression. <br>If you are a job seeker with a disability and require reasonable accommodation to apply for this <br>position, please contact Annie Thors, Director of Business Operations, [email protected], <br>#218-740-2001.</p>",
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    "jobOpeningName": "Retail Assistant",
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    "jobOpeningStatus": "Open",
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    "jobOpeningShareUrl": "https://glaquarium.bamboohr.com/careers/108",
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