Help Desk Technician (HDI)

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  "source_hash": "f1c26f8be317231d664a575994f6e60a8ec737539bbc94dab9de953a64b6fe87",
  "last_changed_at": "2026-05-30T06:08:05.794Z",
  "active_status": "active"
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{
  "language": "en",
  "location": {
    "raw": "Montgomery, Alabama, 36115, United States",
    "city": "Montgomery",
    "region": null,
    "country": "United States",
    "is_remote": false,
    "confidence": 0.95
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-06T10:21:16.729Z",
  "launch_scope": {
    "reason": "bamboohr_production_catalog",
    "included": true,
    "location": {
      "raw": "Montgomery, Alabama, 36115, United States",
      "city": "Montgomery",
      "region": null,
      "country": "United States",
      "is_remote": false,
      "confidence": 0.95
    },
    "countries": [
      "United States"
    ]
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  "remote_policy": null,
  "salary_period": null,
  "workplace_type": null,
  "salary_currency": null
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{}

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  "list_job": {
    "id": "423",
    "isRemote": null,
    "location": {
      "city": "Montgomery",
      "state": "Alabama"
    },
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "province": null
    },
    "departmentId": "18543",
    "locationType": "0",
    "jobOpeningName": "Help Desk Technician (HDI) ",
    "departmentLabel": "Consulting Solutions",
    "employmentStatusLabel": "Full-Time"
  },
  "detail_errors": [],
  "detail_job_opening": {
    "location": {
      "city": "Montgomery",
      "state": "Alabama",
      "postalCode": "36115",
      "addressCountry": "United States"
    },
    "datePosted": "2026-04-28",
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "countryId": null
    },
    "description": "<p><span style=\"font-weight: bold\">Job Summary:</span></p>\n<p>The Field Assistance Services (FAS) team is located at Gunter AFB, Alabama.  It is a high-ops tempo support service desk responsible for providing 24/7/365 help desk support for a multitude of Air Force systems and serves as the initial contact for reporting technical issues for field users worldwide. FAS Team members will be expected to support 24-hour operations. </p>\n<p> <em> </em></p>\n<p><span style=\"font-weight: bold\">Responsibilities:</span></p>\n<ul>\n<li>Provide help desk support for all supported applications via phone/email.</li>\n<li>Troubleshoot/diagnose customer technical issues using all available resources</li>\n<li>Collect necessary information from customers to effectively escalate unresolved issues if needed.</li>\n<li>Thorough documentation within Remedy Ticket Management System.</li>\n<li>Provide Cradle-to-Grave follow-through on tickets ensuring attention to detail.</li>\n<li>Maintain current knowledge of relevant technologies.</li>\n<li>Additional responsibilities as assigned by management.</li>\n</ul>\n<p><span style=\"font-weight: bold\">Required Skills/Abilities:</span></p>\n<ul>\n<li>Four + years providing effective customer service or help desk support to external customers.</li>\n<li>Current Comptia Security+ (IAT Level II Training) Certification</li>\n<li>Experience in providing advanced technical support and troubleshooting complex network, desktop and/or systems hardware and software.</li>\n<li>Excellent communication and problem-solving/trouble shooting skills.</li>\n<li>Willing to work overtime, holidays, and weekends when necessary.</li>\n<li>Must be a U.S. Citizen and be able to obtain and maintain a Secret-Level clearance.</li>\n<li>Excellent verbal and written communication skills.</li>\n<li>Excellent interpersonal and customer service skills.</li>\n<li>Excellent time management skills and attention to detail.</li>\n<li>Ability to prioritize tasks and to delegate them when appropriate.</li>\n<li>Ability to function well in a high-paced and at times stressful environment.</li>\n<li>Strong analytical and problem-solving skills.</li>\n</ul>\n<p><span style=\"font-weight: bold\">Desired Skills/Experience:</span></p>\n<ul>\n<li>Associate degree preferred, or the equivalent combination of education, technical certifications, training, or work experience.</li>\n<li>Two + years experience using/supporting one or more of the below systems:\n<ul>\n<li>Business and Enterprise System Product Innovation (BESPIN) applications</li>\n<li>Cargo Movement Operations System (CMOS)</li>\n<li>Logistics Module (LOGMOD)</li>\n<li>Integrated Maintenance Data System (IMDS)</li>\n<li>Air University/Digital Air University</li>\n</ul>\n</li>\n</ul>\n<p><span style=\"font-weight: bold\">Minimum Education:</span></p>\n<ul>\n<li>At least four years related experience in customer service required.</li>\n<li>Current Comptia Security+ (IAT Level II Training) Certification</li>\n</ul>\n<p><span style=\"font-weight: bold\">Job Stipulations:</span></p>\n<ul>\n<li>Must be able to work any shift – this is a 24/7/365 helpdesk</li>\n<li>Must be able to obtain and keep a secret level clearance</li>\n</ul>\n<p><span style=\"font-weight: bold\">Physical Requirements:</span></p>\n<ul>\n<li>Prolonged periods of sitting at a desk and working on a computer.</li>\n</ul>\n<p><em> </em></p>\n<p><em><br></em></p>\n<p><em> </em></p>\n<p>  <span style=\"font-size: 12pt\"> </span></p>\n<p> </p>",
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    "jobCategoryId": "18382",
    "jobOpeningName": "Help Desk Technician (HDI) ",
    "departmentLabel": "Consulting Solutions",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Mid-level",
    "jobOpeningShareUrl": "https://zigabyte.bamboohr.com/careers/423",
    "employmentStatusLabel": "Full-Time"
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