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    "requisitionDescription": "<div><div><div><div><div><div><div><div><div><div><div><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/24.28.20/styles/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\">&nbsp;<link href=\"https://static.workforcenow.adp.com/mas/mdf-components/24.28.20/styles/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\"><div class=\"fr-view\"><div><div><div><div><div><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/24.13.17/styles/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\">&nbsp;<link href=\"https://static.workforcenow.adp.com/mas/mdf-components/24.13.17/styles/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\"><div class=\"fr-view\"><div><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/24.13.17/styles/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\">&nbsp;<link href=\"https://static.workforcenow.adp.com/mas/mdf-components/24.13.17/styles/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\"><div class=\"fr-view\"><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;' id=\"isPasted\">Provide support to management in the form of orchestration of administrative functions.</p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>Help retain customers by exceeding their expectations through follow up contact with them and through the <strong>accurate</strong> transcription of customer information.</p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><br></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><strong>Principle Duties and Responsibilities</strong></p><ul type=\"disc\" style=\"margin-bottom:0in;\"><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>Answer phones and handle incoming calls</li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>Dispatch new jobs and create job information</li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>Data entry using approved computer software</li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>Type and process paperwork and business correspondence</li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>Create invoices</li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>Schedule work</li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>Perform customer billing</li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>Prepare production paperwork for the following day</li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>Make Collection Calls</li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>Working with Insurance Adjusters and mortgage companies</li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>Complete inner-office documentation</li></ul><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><strong>Additional Duties and Responsibilities</strong></p><ul type=\"disc\" style=\"margin-bottom:0in;\"><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>Conduct follow-up phone calls</li></ul><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><strong>Decision Rights and Authority</strong></p><ul type=\"disc\" style=\"margin-bottom:0in;\"><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>Scheduling of service vehicles and technicians</li></ul><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><strong>Working Relationships and Scope</strong></p><ul type=\"disc\" style=\"margin-bottom:0in;\"><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>Maintain timely communication and flow of information with technicians, service providers, estimators and project managers</li></ul><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><strong>Performance Competencies</strong></p><ul type=\"disc\" style=\"margin-bottom:0in;\"><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>Oral Communication &ndash; Speaks clearly and persuasively in positive or negative situations. Able to effectively calm excited customers, use questioning to accurately identify the type and extent of problem and describe the steps that will be taken. Adaptable and able to think on his/her feet.</li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>Written Communication &ndash; Writes clear, precise, well organized letters, proposals and emails. The individual edits work for spelling and grammar and is able to read and interpret written information. Uses appropriate vocabulary and grammar.</li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>Planning &amp; Organizing &ndash; Plans, organizes, and schedules their time in an efficient and productive manner. Focuses on key priorities. Effectively manages multiple projects simultaneously. Pays attention to details. Manages personal time well.</li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>Process Orientation &ndash; Approaches tasks with an understanding of the overall set of steps involved in completing the work. Awareness of what is required for them to complete their job and what others require. Has a continuous improvement mindset &ndash; is always thinking about ways to improve and streamline business processes.</li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>Technology &ndash; Regularly uses standard word processing, spreadsheet and presentation software tools to enhance efficiency and accuracy of work performed and is capable of providing routine troubleshooting and user support for software and hardware used in the office environment.</li></ul><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><br></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><strong>Qualifications - Knowledge, Skills and Abilities</strong></p><ul type=\"disc\" style=\"margin-bottom:0in;\"><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>Education and Experience</li></ul><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><strong>Minimum of 3 years of office and customer service experience.</strong></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>Basic understanding of bookkeeping and cash flow. Experience using bookkeeping software such as Sage Intact a plus.</p><ul type=\"disc\" style=\"margin-bottom:0in;\"><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>Mathematical skills</li></ul><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>Strong math skills. Ability to compute rate, ratio and percentages and to interpret financial reports and analyze performance against business plans and industry benchmarks.</p><ul type=\"disc\" style=\"margin-bottom:0in;\"><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>Computer skills</li></ul><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>Demonstrates intermediate to advanced proficiency in the use of computers and computer software, especially MS Office, Word and Excel</p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>Job Type: Full-time</p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>Pay: $18.00 - $21.00 per hour</p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;' id=\"isPasted\">This position reports to the Office Manager.</p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>Benefits:</p><ul type=\"disc\" style=\"margin-bottom:0in;\"><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>401(k)</li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>401(k) matching</li><li style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'>Medical/Dental/Life insurance</li></ul><p><br></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>\n",
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