Workforce Management Specialist I

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  "Title": "Workforce Management Specialist I",
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          "Code": "CA",
          "Name": "California"
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  "BriefDescription": "As a Workforce Management Specialist I, you will perform essential functions of real-time management, capacity planning, and schedule administration as part of the Workforce Management Program. The Workforce Management Specialist I also creates valuable reporting on KPIs, reviews future staffing and time-off requests to ensure accurate staffing is on hand to manage forecasted volume, track and report on departmental shrinkage, and recommends process improvements to enhance the help-seeker experience.",
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  "RequisitionNumber": "WORKF005996"
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