Account Manager (Kenya) - ING367

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    "id": "315",
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    "location": {
      "city": "Nairobi",
      "state": "Nairobi"
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    "departmentLabel": "Business Development",
    "employmentStatusLabel": "Full-Time"
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    "location": {
      "city": "Nairobi",
      "state": "Nairobi",
      "postalCode": "00606",
      "addressCountry": "Cyprus"
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    "datePosted": "2025-09-25",
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    "description": "<p>At INGOT, we believe in building high-performing teams where everyone is in the right seat – not just filling a role, but thriving in it. Our approach emphasizes in getting the right people in the right positions to drive business growth and success.</p>\n<p><br></p>\n<p>Here’s what that means for YOU:</p>\n<p><br></p>\n<ul>\n<li>You’ll excel at what you do because you’re in a role that aligns with your skills and passions</li>\n<li>You’ll be aligned with our core values - High Ethics, Commitment and Innovation – we’re looking for team members who get it, want it, and have the capacity to do it</li>\n<li>We want you to thrive in an environment where your contributions matter, and you can make an impact on our mission.</li>\n<li>\n</li></ul>\n<p>If you’re a high-energy, results-driven professional who’s ready to take on a role that matches your expertise and values, we’d love to connect! Check out the details below and see if this is the right fit for you.</p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Purpose of Role/Summary:<br><br></span><em>The account manager is responsible for closing potential leads via phone, ensuring clients receive exceptional service, and maintaining long-term relationships to maximize deposits, trading volume, and client satisfaction. This role requires strong communication skills, a passion for sales, and the ability to thrive in a fast-paced financial environment.</em></p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Main Activities and Responsibilities:</span></p>\n<p><br></p>\n<ul>\n<li><span>Educate clients about INGOT Brokers’ account types, services, offers, and financial instruments</span></li>\n<li><span>Maintain strong follow-up with clients post-sale to ensure satisfaction, resolve issues, and encourage additional deposits and trading activity</span></li>\n<li><span>Close qualified leads through outbound phone calls using effective sales techniques</span></li>\n<li><span>Promote new features, new promotions, and updates to existing clients to boost retention and loyalty</span></li>\n<li><span>Track and meet individual KPIs and performance goals</span></li>\n<li><span>Collaborate with internal departments to ensure smooth onboarding and client experience</span></li>\n<li><span>Perform other duties relevant to the scope of the role, as assigned</span></li>\n<li><span>Any other duties relevant to the role<br><br></span></li>\n</ul>\n<p><br><br></p>\n<p><span style=\"font-weight: bold\">Required Skills &amp; Experience:<br><br></span></p>\n<ul>\n<li>1+ year of experience in the financial industry OR</li>\n<li>2+ years of experience in telesales or a sales-related role.</li>\n<li>Proficiency in English</li>\n<li>Excellent communication and interpersonal skills</li>\n<li>Strong sales and deal-closing ability</li>\n<li>Client-focused approach with high problem-solving capabilities</li>\n<li>Familiarity with trading platforms, account types, instruments, spreads, etc will be an advantage</li>\n<li>Comfortable with email, Excel, and using online platforms for communication and reporting</li>\n<li>Effective time management and organizational skills</li>\n<li>Creative thinking and a positive attitude</li>\n<li>Goal-oriented and self-motivated</li>\n<li>High energy and resilience under pressure</li>\n<li>Professionalism and accountability</li>\n<li>Team player with a collaborative attitude<br><br></li>\n</ul>\n<p><span style=\"font-weight: bold\">Further Info:</span><br><br></p>\n<ul>\n<li><em> </em><em>Working hours are 09:00 – 18:00 Monday to Friday </em></li>\n<li><em> </em><em>The role is in Nairobi, Kenya</em></li>\n<li><em> </em><em>Friendly and fun working environment</em></li>\n<li><em> </em><em>Paid annual leave entitlement </em></li>\n<li><em> </em><em>A competitive compensation package which includes great benefits</em></li>\n</ul>\n<p><br></p>",
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    "minimumExperience": "Entry-level",
    "jobOpeningShareUrl": "https://ingotbrokers.bamboohr.com/careers/315",
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