Customer Service Representative I (60655)

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    "description": "<p><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><strong><span style=\"font-family:&quot;Calibri&quot;,sans-serif\">POSITION SUMMARY</span></strong></span></p>\n\n<p>&nbsp;</p>\n\n<p><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif\">Under the direction of the Customer Service Manager, the Customer Service Representative manages assigned accounts in a manner that allows customer orders to be processed through the company in a timely and efficient fashion to meet customer and company specifications.</span></span></p>\n\n<p>&nbsp;</p>\n\n<p><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><strong><span style=\"font-family:&quot;Calibri&quot;,sans-serif\">RESPONSIBILITIES</span></strong> <strong><span style=\"font-family:&quot;Calibri&quot;,sans-serif\">&amp; ESSENTIAL FUNCTIONS</span></strong></span></p>\n\n<ul>\n\t<li><span style=\"background-color:white\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif\"><span style=\"color:black\">Be aware of the status and progress of all assigned accounts</span></span></span></span></li>\n\t<li><span style=\"background-color:white\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif\"><span style=\"color:black\">Be up to date on all procedures</span></span></span></span></li>\n\t<li><span style=\"background-color:white\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif\"><span style=\"color:black\">Identify problems early and make every effort to propose a solution to ensure on-time deliveries</span></span></span></span></li>\n\t<li><span style=\"background-color:white\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif\"><span style=\"color:black\">Be available to receive and place calls to sales representatives and customers as needed, including prospecting for new business when needed</span></span></span></span></li>\n\t<li><span style=\"background-color:white\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif\"><span style=\"color:black\">Keep a customer file on every assigned account</span></span></span></span></li>\n\t<li><span style=\"background-color:white\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif\"><span style=\"color:black\">Prioritize and schedule work assignments so that they are completed in a timely manner</span></span></span></span></li>\n\t<li><span style=\"background-color:white\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif\"><span style=\"color:black\">Cover for your colleague during their absences</span></span></span></span></li>\n\t<li><span style=\"background-color:white\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif\"><span style=\"color:black\">Build relationships with customers, co-workers and sales reps</span></span></span></span></li>\n\t<li><span style=\"background-color:white\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif\"><span style=\"color:black\">Travel and give presentations at workshops</span></span></span></span></li>\n\t<li><span style=\"background-color:white\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif\"><span style=\"color:black\">Participate in training sessions as requested</span></span></span></span></li>\n\t<li><span style=\"background-color:white\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif\"><span style=\"color:black\">Continuous training to enhance and further knowledge of software and production for continuous improvement</span></span></span></span></li>\n\t<li><span style=\"background-color:white\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif\"><span style=\"color:black\">Attend functions after hours and/or on weekends when needed</span></span></span></span></li>\n\t<li><span style=\"background-color:white\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif\"><span style=\"color:black\">Maintain current industry knowledge.</span></span></span></span></li>\n\t<li><span style=\"background-color:white\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif\"><span style=\"color:black\">Performs special projects and completes all other duties as assigned or requested for the general support of the organization.</span></span></span></span></li>\n</ul>\n\n<p><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><strong><span style=\"font-family:&quot;Calibri&quot;,sans-serif\">Minimum Qualifications</span></strong></span></p>\n\n<p>&nbsp;</p>\n\n<ul>\n\t<li><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif\">A high School diploma or equivalent. Bachelor&rsquo;s degree would be a plus. </span></span></li>\n\t<li><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif\">With two (2) or more years of relevant Customer Service work experience.</span></span></li>\n\t<li><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif\">Communicate effective and professionally (both verbally and in writing) with others inside and outside the organization</span></span></li>\n\t<li><span style=\"background-color:white\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif\"><span style=\"color:black\">Excellent phone skills.</span></span></span></span></li>\n\t<li><span style=\"background-color:white\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif\"><span style=\"color:black\">Good problem-solving skills, such as being able to solve practical problems and deal with a variety of variables in situations.&nbsp; Must be able to timely resolve issues calmly and rationally.&nbsp; </span></span></span></span></li>\n\t<li><span style=\"background-color:white\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif\"><span style=\"color:black\">Interpret a variety of instructions furnished written or verbally.&nbsp; </span></span></span></span></li>\n\t<li><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif\">Apply common sense to carry out detailed tasks. </span></span></li>\n\t<li><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif\">Translate previous work experience into very good problem-solving skills and appropriately apply proven solutions.</span></span></li>\n\t<li><span style=\"background-color:white\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif\"><span style=\"color:black\">Requires the ability to operate a wide variety of standard office equipment such as a computer and keyboard, calculator, telephone, FAX machine, photocopier, etc. </span></span></span></span></li>\n\t<li><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif\">Functional computer knowledge in utilizing Microsoft Office applications including excel, word, access, outlook, and other technical tools to complete work assignments. </span></span></li>\n\t<li><span style=\"background-color:white\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif\"><span style=\"color:black\">Must be able to manage one task to another and handle stressful situations easily. </span></span></span></span></li>\n\t<li><span style=\"background-color:white\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif\"><span style=\"color:black\">&nbsp;Always represent yourself and the department as a team.</span></span></span></span></li>\n\t<li><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif\">Proficient basic math skills.</span></span></li>\n\t<li><span style=\"background-color:white\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif\"><span style=\"color:black\">Ability to organize tasks and ensure timely completion of assigned projects</span></span></span></span></li>\n\t<li><span style=\"background-color:white\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif\"><span style=\"color:black\">Requires a very high level of attention to detail.</span></span></span></span></li>\n\t<li><span style=\"background-color:white\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif\"><span style=\"color:black\">Strong analytical abilities and problem-solving skills</span></span></span></span></li>\n\t<li><span style=\"background-color:white\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif\"><span style=\"color:black\">Consistently deliver prescribed outcomes in a timely and accurate manner with appropriate guidance.</span></span></span></span></li>\n\t<li><span style=\"background-color:white\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif\"><span style=\"color:black\">May require knowledge of, or ability to quickly learn specialized software related to the position.</span></span></span></span></li>\n\t<li><span style=\"background-color:white\"><span style=\"font-family:&quot;Times New Roman&quot;,serif\"><span style=\"font-family:&quot;Calibri&quot;,sans-serif\"><span style=\"color:black\">Able to understand general business concepts and apply them when communicating with diverse groups of people when completing work assignments.</span></span></span></span></li>\n</ul>\n",
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