Student Services Officer

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    "departmentLabel": "Bayswater Vancouver",
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    "location": {
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      "postalCode": "V6C 2C2",
      "addressCountry": "Canada"
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    "datePosted": "2026-06-16",
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    "description": "<p><span style=\"font-weight: bold\">About Bayswater</span></p>\n<p>Bayswater Education is a vibrant international education provider committed to transforming lives through education, travel, and cultural exchange. We support students from around the world with high-quality programs and a strong focus on experience, wellbeing, and global community.</p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Position Overview</span></p>\n<p>Bayswater Vancouver is seeking a dedicated and student-centered professional to coordinate our <span style=\"font-weight: bold\">student services and accommodation programs</span>, including homestay and residence.</p>\n<p>This role is critical to ensuring an exceptional student journey—from arrival through departure—by overseeing accommodation placements, coordinating logistics, and supporting student wellbeing. </p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Key Responsibilities</span></p>\n<p><span style=\"font-weight: bold\">Accommodation Program Oversight</span></p>\n<ul>\n<li>Manage and coordinate student placements in <span style=\"font-weight: bold\">homestay and residence accommodations</span></li>\n<li>Maintain strong relationships with homestay families and residence partners</li>\n<li>Ensure quality standards, safety, and student satisfaction across all accommodation options</li>\n<li>Monitor placements and resolve accommodation-related issues promptly</li>\n</ul>\n<p><span style=\"font-weight: bold\">Student Arrival &amp; Experience</span></p>\n<ul>\n<li>Coordinate <span style=\"font-weight: bold\">airport pick-up and drop-off services</span></li>\n<li>Manage arrival schedules and communicate details with students, agents, and service providers</li>\n<li>Support student onboarding and orientation processes</li>\n</ul>\n<p><span style=\"font-weight: bold\">Student Support &amp; Services</span></p>\n<ul>\n<li>Act as a key point of contact for <span style=\"font-weight: bold\">student concerns, issues, and wellbeing</span></li>\n<li>Resolve complaints professionally and in a timely manner</li>\n<li>Work collaboratively with the academic and operations teams to ensure a high-quality student experience</li>\n<li>Promote a positive, supportive, and inclusive environment</li>\n</ul>\n<p><span style=\"font-weight: bold\">Insurance &amp; Administration</span></p>\n<ul>\n<li>Enroll students in <span style=\"font-weight: bold\">health insurance programs</span> and maintain accurate records</li>\n<li>Assist students with insurance-related inquiries and claims</li>\n<li>Ensure processes meet compliance and regulatory requirements</li>\n</ul>\n<p><span style=\"font-weight: bold\">Group Bookings</span></p>\n<ul>\n<li>Support the coordination of <span style=\"font-weight: bold\">group bookings</span>, including accommodation, transportation, and logistics</li>\n<li>Liaise with agents and internal teams to deliver seamless group experiences</li>\n</ul>\n<p><span style=\"font-weight: bold\">Emergency Support</span></p>\n<ul>\n<li>Participate in a rotating <span style=\"font-weight: bold\">24/7 emergency contact schedule</span></li>\n<li>Respond to urgent student matters and escalate when necessary</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Qualifications &amp; Experience</span></p>\n<ul>\n<li>Post-secondary education in Hospitality, Business, Education, or related field</li>\n<li><span style=\"font-weight: bold\">2–5 years’ experience</span> in student services, accommodation, or international education<br></li>\n<li>Strong organizational skills with the ability to manage multiple priorities</li>\n<li>Excellent interpersonal and communication skills</li>\n<li>Experience working with international students and cross-cultural environments</li>\n<li>Ability to remain calm and solution-focused in high-pressure situations</li>\n<li>Proficiency in Microsoft Office and student management systems</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">What We’re Looking For</span></p>\n<ul>\n<li>A <span style=\"font-weight: bold\">student-first mindset</span> and passion for delivering exceptional service</li>\n<li>Strong problem-solving and conflict resolution skills</li>\n<li>A collaborative team player who thrives in a fast-paced environment</li>\n<li>Flexibility to support after-hours emergency coverage on rotation</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Position Details</span></p>\n<ul>\n<li><span style=\"font-weight: bold\">Title:</span> Student Services &amp; Accommodation Coordinator / Manager</li>\n<li><span style=\"font-weight: bold\">Location:</span> Vancouver(on-site)</li>\n<li><span style=\"font-weight: bold\">Employment Type:</span> Full-time</li>\n<li><span style=\"font-weight: bold\">Schedule:</span> Includes participation in emergency rotation</li>\n<li><span style=\"font-weight: bold\">Salary:</span> $45,000-$48,000 depending on experience</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\">Why Join Bayswater?</span></p>\n<ul>\n<li>Be part of a <span style=\"font-weight: bold\">global, mission-driven organization</span></li>\n<li>Make a real impact in the lives of international students</li>\n<li>Work within a supportive and dynamic team environment</li>\n<li>Opportunities for growth and development across our global network</li>\n</ul>",
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