Customer Service Specialist

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  "last_changed_at": "2026-05-30T05:44:52.040Z",
  "active_status": "active"
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{
  "language": "en",
  "location": {
    "raw": "Karachi 5, Sindh, 75600, Pakistan",
    "city": "Karachi 5",
    "region": "Sindh",
    "country": null,
    "is_remote": false,
    "confidence": 0.8
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  "inferred_at": "2026-06-06T09:43:56.392Z",
  "launch_scope": {
    "reason": "bamboohr_production_catalog",
    "included": true,
    "location": {
      "raw": "Karachi 5, Sindh, 75600, Pakistan",
      "city": "Karachi 5",
      "region": "Sindh",
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{}

{
  "list_job": {
    "id": "118",
    "isRemote": null,
    "location": {
      "city": "Karachi 5",
      "state": "Sindh"
    },
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "province": null
    },
    "departmentId": "18452",
    "locationType": "0",
    "jobOpeningName": "Customer Service Specialist",
    "departmentLabel": "Customer Success",
    "employmentStatusLabel": "Full-Time"
  },
  "detail_errors": [],
  "detail_job_opening": {
    "location": {
      "city": "Karachi 5",
      "state": "Sindh",
      "postalCode": "75600",
      "addressCountry": "Pakistan"
    },
    "datePosted": "2023-10-21",
    "atsLocation": {
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    "description": "<p><span style=\"font-size: 14px; font-weight: bold\">Job Information</span></p>\n<p><span style=\"font-size: 14px\"><span style=\"font-family: Lato, sans-serif\">Division: Online</span></span></p>\n<p><span style=\"font-size: 14px\"><span style=\"font-family: Lato, sans-serif\">Age Bracket</span>: 25-35 years</span></p>\n<p><span style=\"font-size: 14px\">Position Available: 3</span></p>\n<p><span style=\"font-size: 14px\">Shift Schedule: Mon-Sat 10:00 AM-7:00 PM</span></p>\n<p><span style=\"font-size: 14px\">Area: Block 4, Clifton<br><span><br></span></span><span style=\"font-size: 14px\"><span>Tejar is an unrivalled company running an online retail store to offer sustainable and everlasting consumer goods to those who want a massive improvement in their lifestyle. The store exudes a wide variety of products, with its baseline in electronics and touching the niche of beauty and fashion. Back-to-back product acquisitions from across the globe and huge model range of multitude products within an individual niche are some of the prominent reason why we have a reliable customer base. With innovation and customer experience as our paradigm of operations and services, we are a rapidly-growing entity looking to expand our optimal team of doers.</span></span><br><br></p>\n<p><span style=\"font-size: 14px\"><span style=\"font-weight: bold\">Role Overview</span><br>Tejar is looking for a customer success specialist who is passionate about customer experience and nurturing long-term customer relations. The individual must be able to manage large amounts of incoming calls to take payment information and other pertinent data such as addresses and phone numbers. He/She will be responsible for catering to the customers’ queries about products and the company’s policies regulating around the products. He/She must be competent and active enough to communicate with customers through various channels.<br><br><span style=\"font-weight: bold\">Disclaimer: This is not a sales target based job.</span><br><br><span style=\"font-weight: bold\">Job Responsibilities</span></span></p>\n<ul>\n<li><span style=\"font-size: 14px\">Cater to customers via chat support, emails, social media platform and calls with enthusiasm and active listening</span></li>\n<li><span style=\"font-size: 14px\">Meet customer success KPIs of response time, average handling time, and Customer Satisfaction (CSAT)</span></li>\n<li><span style=\"font-size: 14px\">Identify issues with customers, investigate queries, and report issues and/or suggest potential ideas to improve the customer lifecycle</span></li>\n<li><span style=\"font-size: 14px\">Work with team members to test and improve performance using the Customer Relationship Management software</span></li>\n</ul>\n<p><span style=\"font-size: 14px; font-weight: bold\"><br>Job Requirements</span></p>\n<ul>\n<li><span style=\"font-size: 14px\">Bachelor’s degree (any)</span></li>\n<li><span style=\"font-size: 14px\">Minimum of 3+ years of experience in customer support/service</span></li>\n<li><span style=\"font-size: 14px\">Proficiency in English and Urdu Languages</span></li>\n<li><span style=\"font-size: 14px\">Outstanding verbal and written communication skills</span></li>\n<li><span style=\"font-size: 14px\">Sound digital literacy and knowledge of CRMs, and MS Office</span></li>\n<li><span style=\"font-size: 14px\">Flexibility and adaptability to cater to multicultural customers</span></li>\n<li><span style=\"font-size: 14px\">Resilient to learn and adapt new approaches to improve customer experience</span></li>\n<li><span style=\"font-size: 14px\">Background in the e-commerce industry is preferable</span></li>\n</ul>\n<p><span style=\"font-size: 14px\"><br></span><span style=\"font-size: 14px\"><a rel=\"noopener noreferrer\" href=\"https://www.tejar.pk/\"><img data-os=\"https://lh3.googleusercontent.com/d/1V_Aup-SVksEBvl9jGxDBBqGMzFgHc_Ld\" data-aii=\"CiExVl9BdXAtU1Zrc0VCdmw5akd4REJCcUdNekZnSGNfTGQ\" alt=\"image\" src=\"https://ci3.googleusercontent.com/mail-sig/AIorK4yPqQuhDCnBZJeeHonKMYAIfyPelyW_r0pa1VTiZNnrBIF88MM45MEVbfIs7Pu1XesHFdA_xo8\" height=\"28\" width=\"96\"></a><br><a rel=\"noopener noreferrer\" href=\"https://www.facebook.com/TejarPK\">Facebook</a><span> | </span><a rel=\"noopener noreferrer\" href=\"https://x.com/TejarPK\">X</a><span> | </span><a rel=\"noopener noreferrer\" href=\"https://www.instagram.com/tejar.pk/\">Instagram</a><span> | </span><a rel=\"noopener noreferrer\" href=\"https://www.pinterest.com/TejarPK/\">Pinterest</a><span> | </span><a rel=\"noopener noreferrer\" href=\"https://www.youtube.com/TejarPK\">YouTube</a><span> | </span><a rel=\"noopener noreferrer\" href=\"https://www.linkedin.com/company/tejarpk/\">LinkedIn</a><span> | </span><a rel=\"noopener noreferrer\" href=\"https://www.snapchat.com/add/tejarpk\">Snapchat</a><span> | </span><a rel=\"noopener noreferrer\" href=\"https://www.tiktok.com/@tejarpk\">TikTok</a><span> | </span><a rel=\"noopener noreferrer\" href=\"https://g.page/TejarPK/\">Google Business</a></span></p>",
    "compensation": "PKR 40000-PKR 65000 Monthly Salary",
    "departmentId": "18452",
    "locationType": "0",
    "seekPromoted": false,
    "jobCategoryId": null,
    "jobOpeningName": "Customer Service Specialist",
    "departmentLabel": "Customer Success",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Mid-level",
    "jobOpeningShareUrl": "https://chapal.bamboohr.com/careers/118",
    "employmentStatusLabel": "Full-Time"
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}