Quality Control Representative

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  "active_status": "active"
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{
  "id": "2603653",
  "name": "Quality Control Representative",
  "office": "London",
  "keywords": [],
  "schedule": "full-time",
  "createdAt": "2026-04-16T08:52:16+00:00",
  "seniority": "entry-level",
  "department": "Portfolio",
  "occupation": "technical_customer_service",
  "subcompany": "Flatpay ApS UK",
  "employmentType": "permanent",
  "jobDescriptions": [
    {
      "name": "About the job",
      "value": "<h3><span style=\"font-size:10px;font-family:Arial, Helvetica, sans-serif;\">Role Title</span></h3><span style=\"font-size:10px;font-family:Arial, Helvetica, sans-serif;\"><br>Role:  Quality Control Representative<br>Location: 5 days a week – London, White City<br><br></span><h3><span style=\"font-size:10px;font-family:Arial, Helvetica, sans-serif;\">Responsibilities</span></h3><ul><li style=\"font-size:10px;font-family:Arial, Helvetica, sans-serif;\">Booking Quality Assurance & Performance Insights</li><li style=\"font-size:10px;font-family:Arial, Helvetica, sans-serif;\">Evaluate BDR calls to ensure appropriate qualification, clear value communication, and adherence to expected call standards.</li><li style=\"font-size:10px;font-family:Arial, Helvetica, sans-serif;\">Identify and report recurring trends, issues, and opportunities to improve call and booking quality.</li><li style=\"font-size:10px;font-family:Arial, Helvetica, sans-serif;\">Scheduling & Meeting Coordination</li><li style=\"font-size:10px;font-family:Arial, Helvetica, sans-serif;\">Act as a first point of contact for scheduling-related queries from merchants and internal stakeholders.</li><li style=\"font-size:10px;font-family:Arial, Helvetica, sans-serif;\">Manage meeting schedules including cancellations, rescheduling, and reassignment of appointments.</li><li style=\"font-size:10px;font-family:Arial, Helvetica, sans-serif;\">Liaise directly with merchants to confirm, reschedule, or retain booked meetings where required.</li><li style=\"font-size:10px;font-family:Arial, Helvetica, sans-serif;\">Maintain accurate and up-to-date CRM records and Sales Manager calendars.</li><li style=\"font-size:10px;font-family:Arial, Helvetica, sans-serif;\">Optimise meeting allocation to support efficient routing and minimise travel time for field representatives.</li></ul><h1><span style=\"font-size:10px;font-family:Arial, Helvetica, sans-serif;\">Skills & Attributes</span></h1><ul><li style=\"font-size:10px;font-family:Arial, Helvetica, sans-serif;\">Confident, clear, and professional communicator with a strong phone presence.</li><li style=\"font-size:10px;font-family:Arial, Helvetica, sans-serif;\">Able to build rapport quickly with business owners and manage conversations effectively.</li><li style=\"font-size:10px;font-family:Arial, Helvetica, sans-serif;\">Skilled in objection handling, influencing outcomes, and maintaining control of calls.</li><li style=\"font-size:10px;font-family:Arial, Helvetica, sans-serif;\">Resilient and composed when handling rejection, pushback, or challenging interactions.</li><li style=\"font-size:10px;font-family:Arial, Helvetica, sans-serif;\">Highly organised with strong attention to detail across scheduling, CRM, and quality evaluation.</li><li style=\"font-size:10px;font-family:Arial, Helvetica, sans-serif;\">Analytical and structured thinker, able to assess performance and identify trends or improvement areas.</li><li style=\"font-size:10px;font-family:Arial, Helvetica, sans-serif;\">Confident in delivering clear, objective, and constructive feedback to improve performance.</li></ul><span style=\"font-size:10px;font-family:Arial, Helvetica, sans-serif;\"> </span><h2><span style=\"font-size:10px;font-family:Arial, Helvetica, sans-serif;\">Our Values </span></h2><h2><span style=\"font-size:10px;font-family:Arial, Helvetica, sans-serif;\">At Flatpay, how we work matters as much as what we achieve.</span></h2><span style=\"font-size:10px;font-family:Arial, Helvetica, sans-serif;\">Happy Humans – We bring energy to our work and create teams people enjoy being part of.<br>No Assholes – We perform at a high level while treating colleagues and customers with respect.<br>It’s Our Business, Own It – Everyone takes responsibility and manages their work like it’s their own business.<br>Start With No – We challenge ideas, think commercially and focus on what truly creates value.<br>Sky-High Ambitions – We set bold goals and expect people to keep raising the bar.<br>The Best Argument Wins – Titles don’t decide outcomes. We debate openly to reach the best decisions.</span><h1><span style=\"font-size:10px;font-family:Arial, Helvetica, sans-serif;\">Background & Requirements</span></h1><ul><li style=\"font-size:10px;font-family:Arial, Helvetica, sans-serif;\">Fluent in English, with the ability to communicate clearly in a professional, phone-based environment.</li><li style=\"font-size:10px;font-family:Arial, Helvetica, sans-serif;\">Right to work in the UK (visa sponsorship is not available for this role).</li><li style=\"font-size:10px;font-family:Arial, Helvetica, sans-serif;\">Previous experience in a call-based environment (e.g. sales, customer service, or quality assurance).</li><li style=\"font-size:10px;font-family:Arial, Helvetica, sans-serif;\">Experience handling high volumes of calls, bookings, or customer interactions.</li><li style=\"font-size:10px;font-family:Arial, Helvetica, sans-serif;\">Familiarity with CRM systems and maintaining accurate records.</li><li style=\"font-size:10px;font-family:Arial, Helvetica, sans-serif;\">Comfortable evaluating performance against defined standards and providing structured feedback.</li></ul><span style=\"font-size:10px;font-family:Arial, Helvetica, sans-serif;\">Hiring Process </span><ol><li style=\"font-size:10px;font-family:Arial, Helvetica, sans-serif;\">Application Review – Our Talent Team reviews your CV to assess experience and potential fit.</li><li style=\"font-size:10px;font-family:Arial, Helvetica, sans-serif;\">Talent Team Call (20–30 minutes) – A conversation to understand your background and discuss what motivates you.</li><li style=\"font-size:10px;font-family:Arial, Helvetica, sans-serif;\">1:1 Microsoft Teams interview with Manager</li><li style=\"font-size:10px;font-family:Arial, Helvetica, sans-serif;\">Offer – Successful candidates receive a fast turnaround to offer</li></ol>"
    }
  ],
  "occupationCategory": "customer_support_and_client_care",
  "recruitingCategory": "UK"
}