Customer Success Manager

{
  "content_hash": "1eff7be1f8d4b89ec884feff50ab5ca6a8e12b7321dee466b9ea02e8e452e63d",
  "source_hash": "2798db737a4cb4ab83a6d80098a18bad6e18efea34cdf2b4f8b16d4d6dd08933",
  "last_changed_at": "2026-05-29T07:10:06.449Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "Vancouver, BC",
    "city": "Vancouver",
    "region": "BC",
    "country": "Canada",
    "is_remote": false,
    "confidence": 0.9
  },
  "salary_max": 100000,
  "salary_min": 75000,
  "inferred_at": "2026-06-04T11:37:01.047Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
    "language": "en",
    "location": {
      "raw": "Vancouver, BC",
      "city": "Vancouver",
      "region": "BC",
      "country": "Canada",
      "is_remote": false,
      "confidence": 0.9
    },
    "countries": [
      "Canada"
    ]
  },
  "remote_policy": "hybrid",
  "salary_period": "year",
  "workplace_type": "hybrid",
  "salary_currency": "USD"
}

{}

{
  "lists": [
    {
      "text": "What You’ll Own (for real)",
      "content": "\n<li>Own customer onboarding and implementation from kickoff through go-live</li>\n<li>Lead discovery, scoping, and configuration across cloud marketplaces and core RevOps systems</li>\n<li>Manage implementation timelines, stakeholders, and go-live readiness</li>\n<li>Design and deliver customer training that drives early adoption</li>\n<li>Translate complex workflows into clear, repeatable enablement assets</li>\n<li>Train and improve Suger’s AI agents using real customer workflows and patterns</li>\n<li>Partner with Product and Engineering to enhance AI-driven setup, support, and guidance</li>\n<li>Own post–go-live stabilization, usage monitoring, and optimization</li>\n<li>Identify risks, expansion opportunities, and scaling recommendations</li>\n<li>Collaborate cross-functionally with Support, Sales, and Partnerships to ensure customer success</li>\n"
    },
    {
      "text": "Who This Is For",
      "content": "\n<li>3+ years in Customer Success, Implementation, Solutions Engineering, or RevOps roles</li>\n<li>Experience owning complex B2B SaaS implementations end-to-end</li>\n<li>Background working with technical or operational products (integrations, billing, RevOps, CPQ)</li>\n<li>Strong project management and stakeholder coordination</li>\n<li>Ability to explain complex systems clearly and confidently</li>\n<li>Process-driven and highly organized</li>\n<li>Comfortable working with ambiguity and evolving systems</li>\n<li>Curious mindset with interest in AI-driven workflows and automation</li>\n"
    },
    {
      "text": "What Success Looks Like",
      "content": "\n<li>Customers reach go-live quickly and with minimal rework</li>\n<li>Implementations are predictable, repeatable, and scalable</li>\n<li>Customers are successfully transacting through cloud marketplaces</li>\n<li>AI agents improve over time based on structured CS inputs</li>\n<li>Reduced support burden through better training, automation, and documentation</li>\n<li>Strong retention and expansion within implemented accounts</li>\n"
    },
    {
      "text": "Bonus Points",
      "content": "\n<li>Experience with AWS, Azure, or GCP marketplaces</li>\n<li>Familiarity with Salesforce, RevOps tooling, or finance systems</li>\n<li>Experience training customers or building enablement programs</li>\n<li>Prior exposure to AI-assisted products or automation workflows</li>\n<li>Startup experience in a fast-scaling environment</li>\n"
    },
    {
      "text": "Why Join Us",
      "content": "\n<li>The salary range: CAD $75K – $100K/year, depending on experience, market location, and overall fit for the role</li>\n<li>Monthly office stipends for lunch and commute-related benefits.</li>\n<li>Full healthcare benefits - extended health care, dental, vision, and life insurance.</li>\n<li>We are a team of ~50 people, headquartered in the Bay Area (with teams globally), and growing rapidly</li>\n<li>You’ll sell into one of the fastest-growing routes to market in B2B SaaS, as cloud marketplaces become a primary way enterprises buy software</li>\n<li>A chance to operate closer to the market, product, and strategy than is possible in highly segmented sales orgs</li>\n<li>A product positioned at the center of how ISVs, partners, and hyperscalers transact across AWS, Azure, and Google Cloud</li>\n<li>Real ownership and visibility into outcomes at a stage where your work directly influences growth</li>\n"
    }
  ],
  "country": "CA",
  "createdAt": 1778716093512,
  "updatedAt": null,
  "categories": {
    "team": "Customer Success",
    "location": "Vancouver, BC",
    "commitment": "Full-time",
    "allLocations": [
      "Vancouver, BC"
    ]
  },
  "salaryRange": null,
  "workplaceType": "hybrid"
}