Senior Director of Technology

We are seeking a hands-on, strategic Senior Director of IT to build and lead the technology infrastructure of our growing organization. This is a newly created role designed to bring focused IT leadership as we scale. Reporting directly to the CFO, you will own all aspects of IT — from day-to-day operations and cybersecurity to EDI compliance, ERP management, and AI-driven innovation. At our size, this role requires a player-coach mindset: someone equally comfortable setting the IT roadmap and rolling up their sleeves to execute it. This is a rare opportunity to step into a greenfield IT leadership role at a company with real momentum. You'll have the autonomy to build the IT function the right way — with the support of a leadership team that values technology as a business driver. If you're a hands-on IT leader who wants ownership, variety, and the chance to make a visible impact, this role is for you. Primary Duties & Responsibilities EDI & Retail Integrations Manage and maintain EDI compliance across national retail partners (Target, Walmart, Costco, and others) Oversee API and system integrations connecting NetSuite, 3PLs, retail portals, and other platforms Proactively manage retailer-specific compliance requirements to minimize chargeback and penalty risk ERP & Systems Management Own and administer our NetSuite ERP environment, including integrations, user management, and optimization Manage day-to-day IT operations — laptops, devices, software provisioning, and helpdesk support Lead platform strategy decisions including Google Workspace vs. Microsoft 365 and SaaS tool consolidation Manage 3rd party IT managed services provider (MSP), overseeing service quality, escalations, and SLA adherence Infrastructure & Cloud Manage cloud infrastructure (AWS, Azure, or GCP) and ensure reliability, performance, and cost efficiency Oversee network, endpoint, and access management across a hybrid workforce Evaluate, rationalize, and manage a portfolio of 20-40+ vendor and SaaS contracts Cybersecurity Develop and execute a cybersecurity strategy appropriate for our size, industry, and retail partnerships Manage identity and access controls, threat monitoring, and incident response Lead security awareness training and build a culture of security across the organization Lead completion of owner/sponsor cyber program, coordinating internal stakeholders and ensuring all requirements and deadlines are met Compliance, Risk & Business Continuity Drive SOC 2 or equivalent compliance frameworks, particularly as retail partners increase audit requirements Own backup management, disaster recovery planning, and business continuity protocols Establish data governance policies — ownership, retention, and storage standards AI & Innovation Identify and implement AI tools that drive meaningful efficiency across business operations Evaluate automation opportunities in collaboration with department leaders Stay current on emerging technologies and bring forward-looking recommendations to leadership Leadership & Budgeting Build, manage, and mentor a small IT team; leverage external contractors and MSPs as needed Own the IT budget — forecasting, cost optimization, and vendor negotiations Serve as the primary IT voice to executive leadership, translating technical complexity into business impact Qualifications: 8+ years of IT experience, with at least 3 years in a senior or leadership role Proven experience managing EDI programs with national retailers Hands-on expertise with NetSuite or a comparable ERP system Strong cybersecurity background with working knowledge of compliance frameworks (SOC 2, NIST, or similar) Experience managing cloud infrastructure (AWS, Azure, or GCP) Demonstrated ability to manage vendors, contracts, and IT budgets Comfortable operating as a player-coach — strategic thinker who is also willing to execute Excellent communication skills; ability to present clearly to non-technical executives Experience in consumer products, retail, or a similarly fast-paced industry preferred Salary: Commensurate with experience Location: Riverton, Utah (hybrid role averaging 2-3 days per week in office) Position Type: Full-time Benefits: Paid time off (flexible) Paid holidays Insurance: Health, dental, vision, basic life, AD&D 401(k) + Company match Eligible for company bonus plan Free product allowance

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