Destination Sales Coordinator Analyst

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    "requisitionDescription": "<div><div><div><div><div><div><div><p data-pasted=\"true\"><strong><span style='font-size: 18px; font-family: \"times new roman\", serif;'>Summary</span></strong></p><p><span style='font-size: 18px; font-family: \"times new roman\", serif;'>The ideal candidate will oversee the efficient operation of the in-house reservations efforts in selling and managing guest rooms, to accommodate guests and members, while maximizing revenues.</span></p><p><span style='font-size: 18px; font-family: \"times new roman\", serif;'><strong>&nbsp;</strong></span></p><p><span style='font-size: 18px; font-family: \"times new roman\", serif;'><strong>Essential Functions</strong></span></p><p><span style='font-size: 18px; font-family: \"times new roman\", serif;'>Job duties include, although are not limited to:</span></p><table border=\"0\" cellspacing=\"0\" cellpadding=\"0\"><tbody><tr><td colspan=\"2\" valign=\"top\" style=\"width: 100%;\"><ul type=\"disc\"><li style='font-size: 18px; font-family: \"times new roman\", serif;'>Daily audit of reservations through multiple reporting capabilities. &nbsp;Look for special requests, coding issues, billing requirements, and modifications. &nbsp;Processing of daily deposits, no shows and cancellations</li></ul></td></tr><tr><td valign=\"top\" style=\"width: 98.7611%;\"><ul type=\"disc\"><li style='font-size: 18px; font-family: \"times new roman\", serif;'>Manage and confirm leisure reservations, to include management of FHR, Wholesale, and BAR, reservations,&nbsp;</li></ul></td><td style=\"width: 1.23894%;\"><p><span style='font-size: 18px; font-family: \"times new roman\", serif;'>&nbsp;</span></p></td></tr><tr><td valign=\"top\" style=\"width: 98.7611%;\"><ul type=\"disc\"><li style='font-size: 18px; font-family: \"times new roman\", serif;'>Review &amp; audit third party reservations, ensuring accuracy in rates, categories and billing set up. Check reservations for IATA #&rsquo;s. Send proforma invoices as needed.</li></ul></td><td style=\"width: 1.23894%;\"><p><span style='font-size: 18px; font-family: \"times new roman\", serif;'>&nbsp;</span></p></td></tr><tr><td valign=\"top\" style=\"width: 98.7611%;\"><ul type=\"disc\"><li style='font-size: 18px; font-family: \"times new roman\", serif;'>Answer calls, return e-mails including but not limited to Wholesalers, internal departments &amp; voicemails, and provide overall assistance to guests who are seeking to book reservations, by providing superior property knowledge. Includes providing support Experience Center, who are seeking additional information on behalf of guests. &nbsp;Also includes assisting other departments, such as Sales, Member Services, and Guest Services, with reservation related questions</li></ul></td><td style=\"width: 1.23894%;\"><p><span style='font-size: 18px; font-family: \"times new roman\", serif;'>&nbsp;</span></p></td></tr><tr><td valign=\"top\" style=\"width: 98.7611%;\"><ul type=\"disc\"><li style='font-size: 18px; font-family: \"times new roman\", serif;'>Assist Travel Partners, and potential long-term stay prospects, by providing superior knowledge, appropriate rate options, and room tours (when necessary)</li></ul><p><span style='font-size: 18px; font-family: \"times new roman\", serif;'>&nbsp;</span></p><ul type=\"disc\"><li style='font-size: 18px; font-family: \"times new roman\", serif;'>Ability to work varying schedules to reflect the business needs of the hotel.</li></ul><p><span style='font-size: 18px; font-family: \"times new roman\", serif;'>&nbsp;</span></p></td><td style=\"width: 1.23894%;\"><p><span style='font-size: 18px; font-family: \"times new roman\", serif;'>&nbsp;</span></p></td></tr></tbody></table><p><span style='font-size: 18px; font-family: \"times new roman\", serif;'><strong>Supportive Actions</strong></span></p><p><span style='font-size: 18px; font-family: \"times new roman\", serif;'>In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the requirements of the company.</span></p><ul type=\"disc\"><li style='font-size: 18px; font-family: \"times new roman\", serif;'>Perform other duties as required by Director of Reservations, which may support sales, revenue management, and group housing.&nbsp;</li><li style='font-size: 18px; font-family: \"times new roman\", serif;'>Assist with Experience Center and Guest Services operations, as needed.</li><li style='font-size: 18px; font-family: \"times new roman\", serif;'>Assist with Member Reservations when necessary</li><li style='font-size: 18px; font-family: \"times new roman\", serif;'>Attend scheduled meetings, as required, to support business operations, such as group pick up meetings, weekly operations meeting and sales meeting</li><li style='font-size: 18px; font-family: \"times new roman\", serif;'>Maintain a good working relationship with other departments, associates and guests</li><li style='font-size: 18px; font-family: \"times new roman\", serif;'>Assist and prepare reports, as needed</li><li style='font-size: 18px; font-family: \"times new roman\", serif;'>Complete training courses, as required</li><li style='font-size: 18px; font-family: \"times new roman\", serif;'>Keep work area clean &amp; organized</li></ul><p><span style='font-size: 18px; font-family: \"times new roman\", serif;'>&nbsp;</span></p><p><span style='font-size: 18px; font-family: \"times new roman\", serif;'><strong>Internal Relationships</strong></span></p><p><span style='font-size: 18px; font-family: \"times new roman\", serif;'>Reports to Director of Reservations</span></p><p><span style='font-size: 18px; font-family: \"times new roman\", serif;'>&nbsp;</span></p><p><span style='font-size: 18px; font-family: \"times new roman\", serif;'><strong>External Relationships</strong></span></p><p><span style='font-size: 18px; font-family: \"times new roman\", serif;'>Has regular contact with Experience Center, Guest Services, Convention Services, Accounting, and Member Relations.</span></p><p><span style='font-size: 18px; font-family: \"times new roman\", serif;'>&nbsp;</span></p><p><span style='font-size: 18px; font-family: \"times new roman\", serif;'><strong>Qualifications</strong></span></p><ul><li style='font-size: 18px; font-family: \"times new roman\", serif;'>Ability to handle multiple customer and operational demands with a high degree of professionalism, operating often with time sensitive deadlines</li><li style='font-size: 18px; font-family: \"times new roman\", serif;'>Ability to use time management skills to complete tasks timely, meeting required deadlines</li><li style='font-size: 18px; font-family: \"times new roman\", serif;'>Interpersonal skills to provide overall guest satisfaction for internal/external guests</li><li style='font-size: 18px; font-family: \"times new roman\", serif;'>Ability to work under pressure and deal with stressful situations during busy periods</li><li style='font-size: 18px; font-family: \"times new roman\", serif;'>Able to master PMS Opera, Passkey, SynXis, and other operational channels.</li><li style='font-size: 18px; font-family: \"times new roman\", serif;'>Excellent communication skills to include the ability to read, write, and speak the English language to fully comprehend guest requests, memos, proposals, general correspondence and similar written materials</li><li style='font-size: 18px; font-family: \"times new roman\", serif;'>Ability to access, read and accurately input information using a moderately complex computer system</li><li style='font-size: 18px; font-family: \"times new roman\", serif;'>Ability to effectively deal with both internal and external customers, some require high levels of patience, tact and diplomacy. &nbsp;This involves listening to the nature of the concern, demonstrating empathy with the customer, and providing positive and</li></ul><p><span style='font-size: 18px; font-family: \"times new roman\", serif;'>&nbsp;</span></p><p><span style='font-size: 18px; font-family: \"times new roman\", serif;'><strong>Education/Experience Requirements</strong></span></p><ul type=\"disc\"><li style='font-size: 18px; font-family: \"times new roman\", serif;'>High school graduate or equivalent required. A college degree is desired.&nbsp;</li><li style='font-size: 18px; font-family: \"times new roman\", serif;'>Skilled with the use of multi-line telephones and with voice mail</li><li style='font-size: 18px; font-family: \"times new roman\", serif;'>Proficient in the use and operation of computer systems: Word, Excel, and other systems (Outlook, and other relevant programs)</li></ul><p><span style='font-size: 18px; font-family: \"times new roman\", serif;'>&nbsp;</span></p><p><span style='font-size: 18px; font-family: \"times new roman\", serif;'><strong><u>Physical Requirements<br></u></strong></span></p><p><span style='font-size: 18px; font-family: \"times new roman\", serif;'>Lifting 50 lbs. maximum with frequent lifting and carrying of objects weighing up to 25 lbs. It requires walking or standing to a significant degree, as well as reaching, handling, feeling, talking, hearing, and seeing.<strong><u><br><br></u></strong><br></span><em><span style='font-size: 18px; font-family: \"times new roman\", serif;'>In the United States, we are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.</span></em></p></div></div></div></div></div></div></div>\n",
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