Vice President, Client Service Management

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    "ExternalDescriptionStr": "<p style=\"line-height: normal;\"><span style=\"color: black; font-family: &quot;Avenir Next LT Pro&quot;, sans-serif;\"><span lang=\"EN-GB\" style=\"font-size: 9pt;\">We’re seeking a future team member for the role of Corporate Trust, Structured Debt, Client Service Lead to join our&nbsp;team. This position is in Lake Mary, FL or Pittsburgh, PA.</span></span></p><p style=\"line-height: normal;\"><span style=\"color: black; font-family: &quot;Avenir Next LT Pro&quot;, sans-serif;\"><span lang=\"EN-GB\" style=\"font-size: 9pt;\">What we do:</span></span></p><p style=\"line-height: normal;\"><span style=\"color: black; font-family: &quot;Avenir Next LT Pro&quot;, sans-serif;\"><span lang=\"EN-GB\" style=\"font-size: 9pt;\">BNY’s Corporate Trust business plays a critical role in the global financial markets by serving as a trusted, neutral third party to issuers and investors in debt capital markets transactions.&nbsp; We provide fiduciary and agency services for a wide range of debt structures, including corporate and municipal bonds, structured finance, project finance, and loan syndications.&nbsp; Acting as trustee, paying agent, registrar, escrow agent, and more, we ensure the integrity of transactions by safeguarding assets, managing complex payment flows, and upholding contractual obligations.&nbsp; Our clients include corporations, municipalities, financial institutions, and governments worldwide.&nbsp; Through our expertise, technology, and commitment to excellence, BNY helps clients navigate the complexities of debt issuance, meet their regulatory and reporting requirements, and build long-term trust with their stakeholders.&nbsp;</span></span></p><p style=\"line-height: normal;\"><span style=\"color: black; font-family: &quot;Avenir Next LT Pro&quot;, sans-serif;\"><span lang=\"EN-GB\" style=\"font-size: 9pt;\">In this role, you’ll make an impact in the following ways:</span></span></p><ul style=\"list-style-type: disc;\"><li><p style=\"line-height: normal;\"><span style=\"color: black; font-family: &quot;Avenir Next LT Pro&quot;, sans-serif;\"><span lang=\"EN-GB\" style=\"font-size: 9pt;\">Serve as the primary service escalation for a portfolio of high-value clients, ensuring proactive, responsive, and solution-oriented service.</span></span></p></li><li><p style=\"line-height: normal;\"><span style=\"color: black; font-family: &quot;Avenir Next LT Pro&quot;, sans-serif;\"><span lang=\"EN-GB\" style=\"font-size: 9pt;\">Develop and execute client retention strategies that strengthen relationships, build loyalty, and expand engagement opportunities.</span></span></p></li><li><p style=\"line-height: normal;\"><span style=\"color: black; font-family: &quot;Avenir Next LT Pro&quot;, sans-serif;\"><span lang=\"EN-GB\" style=\"font-size: 9pt;\">Monitor and assess client health through regular reviews, metrics and feedback loops, identifying potential risks and implementing preventative actions.</span></span></p></li><li><p style=\"line-height: normal;\"><span style=\"color: black; font-family: &quot;Avenir Next LT Pro&quot;, sans-serif;\"><span lang=\"EN-GB\" style=\"font-size: 9pt;\">Collaborate with internal stakeholders across Platforms including Operations, Product, Risk, and Legal to deliver seamless client service and resolve complex issues.</span></span></p></li><li><span style=\"color: black; font-family: &quot;Avenir Next LT Pro&quot;, sans-serif;\"><span lang=\"EN-GB\" style=\"font-size: 9pt; line-height: 107%;\">Collaborate with Client Coverage Sales and Relationship Management to drive service success and enable future commercial opportunities.</span></span></li><li><p style=\"line-height: normal;\"><span style=\"color: black; font-family: &quot;Avenir Next LT Pro&quot;, sans-serif;\"><span lang=\"EN-GB\" style=\"font-size: 9pt;\">Anticipate client needs and stay informed on market trends, regulatory changes, and BNY initiated change, proactively offering insights and solutions.</span></span></p></li><li><p style=\"line-height: normal;\"><span style=\"color: black; font-family: &quot;Avenir Next LT Pro&quot;, sans-serif;\"><span lang=\"EN-GB\" style=\"font-size: 9pt;\">Advocate for clients internally, ensuring their voice is heard in product development, service enhancements, and process improvements.</span></span></p></li><li><p style=\"line-height: normal;\"><span style=\"color: black; font-family: &quot;Avenir Next LT Pro&quot;, sans-serif;\"><span lang=\"EN-GB\" style=\"font-size: 9pt;\">Uphold the highest standards of governance, risk management, and compliance in every client interaction.</span></span></p></li></ul><p style=\"margin-left: 0.25in;\">&nbsp;</p><p style=\"margin-left: 0.25in;\"><span style=\"color: black; font-family: &quot;Avenir Next LT Pro&quot;, sans-serif;\"><span lang=\"EN-GB\" style=\"font-size: 9pt; line-height: 107%;\">To be successful in this role, we’re seeking the following:&nbsp;</span></span></p><ul style=\"list-style-type: disc;\"><li style=\"color: black; line-height: normal;\"><span style=\"font-family: &quot;Avenir Next LT Pro&quot;, sans-serif;\"><span lang=\"EN-GB\" style=\"font-size: 9pt;\">5-7 years operations, client service, or relationship management experience in Corporate Trust or related financial services industry.</span></span></li><li style=\"color: black; line-height: normal;\"><span style=\"font-family: &quot;Avenir Next LT Pro&quot;, sans-serif;\"><span lang=\"EN-GB\" style=\"font-size: 9pt;\">Bachelor's degree or the equivalent combination of education and experience is required with an MBA preferred.</span></span></li><li style=\"color: black; line-height: normal;\"><span style=\"font-family: &quot;Avenir Next LT Pro&quot;, sans-serif;\"><span lang=\"EN-GB\" style=\"font-size: 9pt;\">Proven track record of client retention and satisfaction, with a strong focus on long-term relationship building.</span></span></li><li style=\"color: black; line-height: normal;\"><span style=\"font-family: &quot;Avenir Next LT Pro&quot;, sans-serif;\"><span lang=\"EN-GB\" style=\"font-size: 9pt;\">Exceptional communication, negotiation, and problem-solving skills.</span></span></li><li style=\"color: black; line-height: normal;\"><span style=\"font-family: &quot;Avenir Next LT Pro&quot;, sans-serif;\"><span lang=\"EN-GB\" style=\"font-size: 9pt;\">Strategic mindset with the ability to analyze client health metrics and translate insights into action.</span></span></li><li style=\"color: black; line-height: normal;\"><span style=\"font-family: &quot;Avenir Next LT Pro&quot;, sans-serif;\"><span lang=\"EN-GB\" style=\"font-size: 9pt;\">Deep understanding of Corporate Trust products, market dynamics, and operational processes.</span></span></li><li style=\"color: black; line-height: normal;\"><span style=\"font-family: &quot;Avenir Next LT Pro&quot;, sans-serif;\"><span lang=\"EN-GB\" style=\"font-size: 9pt;\">Client-obsessed mindset with a passion for delivering service excellence and unreasonable hospitality.</span></span></li></ul>",
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    "OrganizationDescriptionStr": "<p>At BNY, our culture speaks for itself, check out the latest BNY news at&nbsp;<a href=\"https://www.bny.com/corporate/global/en/about-us/newsroom.html\" target=\"_blank\" rel=\"nofollow\">BNY Newsroom</a>&nbsp;&amp;&nbsp;<a href=\"https://www.linkedin.com/company/bnyglobal/posts/?feedView=all\" target=\"_blank\" rel=\"nofollow\">BNY LinkedIn</a></p>\n<p style=\"margin-bottom:0in\">&nbsp;Here’s a few of our recent awards:</p>\n<ul style=\"margin-top:0in\">\n <li style=\"margin-bottom:0in\">America’s Most Innovative Companies, Fortune, 2025</li>\n <li style=\"margin-bottom:0in\">World’s Most Admired Companies, Fortune 2025</li>\n <li style=\"margin-bottom:0in\">“Most Just Companies”, Just Capital and CNBC, 2025</li>\n</ul>\n<ul></ul>\n<p>Our Benefits and Rewards:</p>\n<p>BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.</p>\n<p>BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.</p>\n<p>BNY assesses market data to ensure a competitive compensation package for our employees. The expected base salary for this position when employment commences can be found in the Job Info section at the bottom of the posting.&nbsp;</p>\n<p>Base salary offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. Base salary is only part of the total rewards package, which may include eligibility for an annual discretionary incentive award. Subject to the terms and conditions of the applicable plans then in effect, eligible employees may enroll in a 401(k) plan as well as participate in Company-sponsored medical, dental, vision, and basic life insurance plans for the employee and the employee’s eligible dependents. Eligible employees also may receive other benefits (including various paid time off benefits, such as vacation and sick time), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.</p>\n<p>If hired, the employee will be in an “at will” position and the Company reserves the right to modify base salary (as well as any other discretionary payments or compensation programs) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.</p>",
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