Intakes Attorney

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        "country": "United States",
        "stateCode": "CA",
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    "createdOn": "2025-10-02T10:09:53.385000-07:00",
    "department": {
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    "companyName": "Levin & Nalbandyan LLP",
    "description": {
      "role": "<meta><h3 style=\"margin:14pt 0px 4pt;padding:0px;font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;line-height:1.38;font-weight:600;font-size:14pt;\"><b><strong style=\"color:rgb(0,0,0);font-size:13pt;white-space:pre-wrap;\">Position Overview</strong></b></h3><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:12pt 0px;line-height:1.38;padding:0px;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">We are seeking a licensed attorney to lead our Intake Department. This role goes beyond traditional management — the Intakes Attorney will establish processes, enforce KPIs, and serve as the knowledge base for intake operations. They will lead a 20+ person team (with anticipated expansion), instill a sales culture that signs retainers on the first call, and ensure exceptional client service through disciplined processes, rigorous training, and operational excellence.</span></p><h3 style=\"margin:14pt 0px 4pt;padding:0px;font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;line-height:1.38;font-weight:600;font-size:14pt;\"><b><strong style=\"color:rgb(0,0,0);font-size:13pt;white-space:pre-wrap;\">Key Responsibilities</strong></b></h3><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:12pt 0px;line-height:1.38;padding:0px;\"><b><strong style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Leadership&nbsp;</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:16px 0px;line-height:1.38;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"color:rgb(0,0,0);margin:12pt 0px 0pt;font-size:11pt;line-height:1.38;--listitem-marker-color:#000000;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Lead, mentor, and manage intake specialists and team leads</span></li><li style=\"color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.38;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Develop and enforce KPIs around:</span><br><br><br></li><li style=\"--listitem-marker-color:#000000;list-style:none;font-size:11pt;margin:0px;line-height:1.38;\"><ul data-pattern=\"discCircleSquare\" data-depth=\"2\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin-left:0px;margin-right:0px;line-height:1.38;padding:0px 0px 0px 32px;list-style-type:circle;\"><li style=\"color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.38;--listitem-marker-color:#000000;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Retainer sign-on-first-call rates</span></li><li style=\"color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.38;--listitem-marker-color:#000000;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Missed call minimization</span></li><li style=\"color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.38;--listitem-marker-color:#000000;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Qualified lead conversion</span></li><li style=\"color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.38;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Call quality and SOP compliance</span><br><br><br></li></ul></li><li style=\"color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.38;--listitem-marker-color:#000000;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Ensure Team Leads conduct weekly 1:1s with intake specialists and monitor calls for quality; oversee effectiveness or implement AI QA tools</span></li><li style=\"color:rgb(0,0,0);margin:0pt 0px 12pt;font-size:11pt;line-height:1.38;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Coordinate and deliver bi-weekly sales training for intake staff on persuasion, empathy, objection handling, and retainer conversion</span></li></ul><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:12pt 0px;line-height:1.38;padding:0px;\"><b><strong style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Technology</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:16px 0px;line-height:1.38;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"color:rgb(0,0,0);margin:12pt 0px 0pt;font-size:11pt;line-height:1.38;--listitem-marker-color:#000000;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Optimize Salesforce/Litify, telephony, call routing, and AI QA solutions for intake efficiency</span></li><li style=\"color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.38;--listitem-marker-color:#000000;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Monitor marketing lead sources and intake data to identify trends and ROI</span></li><li style=\"color:rgb(0,0,0);margin:0pt 0px 12pt;font-size:11pt;line-height:1.38;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Produce weekly/monthly reports on KPIs, performance, and source conversion</span><br><br><br></li></ul><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:12pt 0px;line-height:1.38;padding:0px;\"><b><strong style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Client Experience</strong></b><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">&nbsp;</span></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:16px 0px;line-height:1.38;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"color:rgb(0,0,0);margin:12pt 0px 0pt;font-size:11pt;line-height:1.38;--listitem-marker-color:#000000;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Maintain high client service standards — ensuring every caller experiences empathy, professionalism, and trust</span></li><li style=\"color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.38;--listitem-marker-color:#000000;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Handle escalated calls and ensure legal sufficiency in case qualification</span></li><li style=\"color:rgb(0,0,0);margin:0pt 0px 12pt;font-size:11pt;line-height:1.38;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Regularly audit intake scripts, retainers, and processes for compliance and accuracy</span><br><br><br></li></ul><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:12pt 0px;line-height:1.38;padding:0px;\"><b><strong style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Cross-Department Leadership</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:16px 0px;line-height:1.38;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"color:rgb(0,0,0);margin:12pt 0px 0pt;font-size:11pt;line-height:1.38;--listitem-marker-color:#000000;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Work closely with Marketing to optimize lead quality and conversion</span></li><li style=\"color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.38;--listitem-marker-color:#000000;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Coordinate with Attorneys and Case Managers for smooth client onboarding and expectations</span></li><li style=\"color:rgb(0,0,0);margin:0pt 0px 12pt;font-size:11pt;line-height:1.38;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Provide intake performance updates and strategic recommendations to firm leadership</span><br><br><br></li></ul><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:12pt 0px;line-height:1.38;padding:0px;\"><b><strong style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Workforce Management</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:16px 0px;line-height:1.38;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"color:rgb(0,0,0);margin:12pt 0px 0pt;font-size:11pt;line-height:1.38;--listitem-marker-color:#000000;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Oversee staffing, scheduling, and coverage to ensure minimal missed calls, including weekends/after-hours</span></li><li style=\"color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.38;--listitem-marker-color:#000000;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Partner with HR to recruit, onboard, and retain top intake talent</span></li><li style=\"color:rgb(0,0,0);margin:0pt 0px 12pt;font-size:11pt;line-height:1.38;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Develop a scalable intake training and onboarding program</span></li></ul><h3 style=\"margin:14pt 0px 4pt;padding:0px;font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;line-height:1.38;font-weight:600;font-size:14pt;\"><b><strong style=\"color:rgb(0,0,0);font-size:13pt;white-space:pre-wrap;\">Qualifications</strong></b></h3><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:16px 0px;line-height:1.38;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"color:rgb(0,0,0);margin:12pt 0px 0pt;font-size:11pt;line-height:1.38;--listitem-marker-color:#000000;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Juris Doctor (JD) and active license to practice law in California </span></li><li style=\"color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.38;--listitem-marker-color:#000000;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">3+ years of personal injury or plaintiff-side litigation experience (preferred)</span></li><li style=\"color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.38;--listitem-marker-color:#000000;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Appetite to lead high-volume teams (20+ staff)</span></li><li style=\"color:rgb(0,0,0);margin:0pt 0px;font-size:11pt;line-height:1.38;--listitem-marker-color:#000000;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Excellent communication, empathy, and client service skills</span></li><li style=\"color:rgb(0,0,0);margin:0pt 0px 12pt;font-size:11pt;line-height:1.38;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Ability to foster a sales-driven culture in a legal setting</span><br><br><br></li></ul><h3 style=\"margin:14pt 0px 4pt;padding:0px;font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;line-height:1.38;font-weight:600;font-size:14pt;\"><b><strong style=\"color:rgb(0,0,0);font-size:13pt;white-space:pre-wrap;\">Why Join Us</strong></b></h3><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:16px 0px;line-height:1.38;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"color:rgb(0,0,0);margin:12pt 0px 0pt;font-size:11pt;line-height:1.38;--listitem-marker-color:#000000;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Shape and scale the intake engine of a rapidly growing law firm</span></li><li style=\"color:rgb(0,0,0);margin:0pt 0px 12pt;font-size:11pt;line-height:1.38;--listitem-marker-color:#000000;\"><span style=\"color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;\">Competitive compensation, benefits, and advancement opportunities</span></li></ul><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:0px;line-height:1.38;padding:0px;\"><br></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:0px 0px 0in;line-height:1.38;padding:0px;\"><span style=\"white-space:pre-wrap;\">Why Levin &amp; Nalbandyan:</span></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:16px 0px;line-height:1.38;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"margin:0px 0px 0in;font-size:11pt;line-height:1.38;\"><span style=\"white-space:pre-wrap;\">Competitive salary with bonus potential</span></li><li style=\"margin:0px 0px 0in;font-size:11pt;line-height:1.38;\"><span style=\"white-space:pre-wrap;\">Comprehensive benefits including health, dental, vision, and 401(k)</span></li><li style=\"margin:0px 0px 0in;font-size:11pt;line-height:1.38;\"><span style=\"white-space:pre-wrap;\">Paid holidays, vacation, and sick time</span></li><li style=\"margin:0px 0px 0in;font-size:11pt;line-height:1.38;\"><span style=\"white-space:pre-wrap;\">Supportive team culture and opportunities for long-term career growth</span></li><li style=\"margin:0px 0px 0in;font-size:11pt;line-height:1.38;\"><span style=\"white-space:pre-wrap;\">Centrally located Los Angeles office with a flexible hybrid schedule</span></li></ul><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:0px 0px 0in;line-height:1.38;padding:0px;\"><span style=\"white-space:pre-wrap;\">&nbsp;</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:0px 0px 0in;line-height:1.38;padding:0px;\"><span style=\"white-space:pre-wrap;\">&nbsp;</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:0px 0px 0in;line-height:1.38;padding:0px;\"><b><strong style=\"white-space:pre-wrap;\">Life at Levin &amp; Nalbandyan:</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:16px 0px;line-height:1.38;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"margin:0px 0px 0in;font-size:11pt;line-height:1.38;\"><span style=\"white-space:pre-wrap;\">Modern office space</span></li><li style=\"margin:0px 0px 0in;font-size:11pt;line-height:1.38;\"><span style=\"white-space:pre-wrap;\">Opportunities for professional growth and development</span></li><li style=\"margin:0px 0px 0in;font-size:11pt;line-height:1.38;\"><span style=\"white-space:pre-wrap;\">Casual work attire</span></li><li style=\"margin:0px 0px 0in;font-size:11pt;line-height:1.38;\"><span style=\"white-space:pre-wrap;\">Relaxed atmosphere</span></li><li style=\"margin:0px 0px 0in;font-size:11pt;line-height:1.38;\"><span style=\"white-space:pre-wrap;\">Supportive and inclusive workplace culture</span></li><li style=\"margin:0px 0px 0in;font-size:11pt;line-height:1.38;\"><span style=\"white-space:pre-wrap;\">Goal-oriented environment with performance incentives</span></li><li style=\"margin:0px 0px 0in;font-size:11pt;line-height:1.38;\"><span style=\"white-space:pre-wrap;\">Flexible working hours</span></li><li style=\"margin:0px 0px 0in;font-size:11pt;line-height:1.38;\"><span style=\"white-space:pre-wrap;\">Safe work environment</span></li><li style=\"margin:0px 0px 0in;font-size:11pt;line-height:1.38;\"><span style=\"white-space:pre-wrap;\">Lively atmosphere</span></li></ul><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:0px 0px 0in;line-height:1.38;padding:0px;\"><span style=\"white-space:pre-wrap;\">&nbsp;</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:0px 0px 0in;line-height:1.38;padding:0px;\"><span style=\"white-space:pre-wrap;\">&nbsp;</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:0px 0px 0in;line-height:1.38;padding:0px;\"><b><strong style=\"white-space:pre-wrap;\">Benefits:</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:16px 0px;line-height:1.38;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"margin:0px 0px 0in;font-size:11pt;line-height:1.38;\"><span style=\"white-space:pre-wrap;\">401(k)</span></li><li style=\"margin:0px 0px 0in;font-size:11pt;line-height:1.38;\"><span style=\"white-space:pre-wrap;\">Dental insurance</span></li><li style=\"margin:0px 0px 0in;font-size:11pt;line-height:1.38;\"><span style=\"white-space:pre-wrap;\">Health insurance</span></li><li style=\"margin:0px 0px 0in;font-size:11pt;line-height:1.38;\"><span style=\"white-space:pre-wrap;\">Vision insurance</span></li><li style=\"margin:0px 0px 0in;font-size:11pt;line-height:1.38;\"><span style=\"white-space:pre-wrap;\">Data reimbursement</span></li><li style=\"margin:0px 0px 0in;font-size:11pt;line-height:1.38;\"><span style=\"white-space:pre-wrap;\">Optional Life insurance</span></li><li style=\"margin:0px 0px 0in;font-size:11pt;line-height:1.38;\"><span style=\"white-space:pre-wrap;\">Paid time off</span></li></ul>",
      "company": "<meta><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:0px;line-height:1.38;padding:0px;\"><b><strong style=\"color:rgb(54,80,124);font-size:18pt;white-space:pre-wrap;\">About Levin &amp; Nalbandyan LLP</strong></b></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:10.5pt;font-weight:400;margin:0px;line-height:1.38;padding:0px;text-indent:0px;text-align:start;\"><span style=\"white-space:pre-wrap;\">Levin &amp; Nalbandyan, LLP is a prominent Los Angeles law firm that is raising the bar on what is means to be trial lawyers. As trend setters in the legal space, we pride ourselves in delivering exceptional legal services while fostering a collaborative and inclusive work environment. As a modern-day law firm, we prioritize data-driven strategies and are committed to delivering client-centric solutions.</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:10.5pt;font-weight:400;margin:0px;line-height:1.38;padding:0px;text-indent:0px;text-align:start;\"><br></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:10.5pt;font-weight:400;margin:0px;line-height:1.38;padding:0px;text-indent:0px;text-align:start;\"><b><strong style=\"color:rgb(54,80,124);white-space:pre-wrap;\">Our mission is clear:</strong></b><span style=\"color:rgb(54,80,124);white-space:pre-wrap;\"> </span><span style=\"white-space:pre-wrap;\">to provide unparalleled legal services for our clients, and to ensure that justice is obtained for those who need our help. Along with our focus on continuous improvement, we offer career advancement opportunities and comprehensive training to support our team members’ success.</span></p>"
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