Front Desk - Bellevue

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    "location": {
      "city": "Bellevue",
      "state": "Washington",
      "postalCode": "98008",
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    "datePosted": "2026-06-03",
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    "description": "<p><span style=\"font-family: Inter, sans-serif; font-size: 14pt; font-weight: bold\"><span style=\"color: rgb(153, 204, 0)\">Edgeworks Climbing</span></span></p>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\"><span style=\"color: rgb(153, 204, 0)\">MISSION:</span></span></p>\n<p><span style=\"color: rgb(34, 34, 34); font-family: Inter, sans-serif; font-size: 12pt\">To be the innovative leader of indoor climbing, outdoor adventure, and fitness for the active community.</span></p>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\"><span style=\"color: rgb(153, 204, 0)\">VISION:</span></span></p>\n<p><span style=\"color: rgb(34, 34, 34); font-family: Inter, sans-serif; font-size: 12pt\">To provide exceptional customer experiences focused on climbing and fitness that challenge and inspire an active lifestyle.</span></p>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\"><span style=\"color: rgb(153, 204, 0)\">CORE VALUES:</span></span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\"><span style=\"color: rgb(153, 204, 0)\">Community</span></span></p>\n<p><span style=\"color: rgb(34, 34, 34); font-family: Inter, sans-serif; font-size: 12pt\">A welcoming group of climbing enthusiasts, adventure seekers, and friends connecting through our shared interests in climbing, fitness and fun.</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\"><span style=\"color: rgb(153, 204, 0)\">Professionalism</span></span></p>\n<p><span style=\"color: rgb(34, 34, 34); font-family: Inter, sans-serif; font-size: 12pt\">A focus on excellence; from staff training, accreditation, and program development to facility offerings, partnerships, and everything in between; going above and beyond to deliver quality experiences and knowledgeable staff.</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\"><span style=\"color: rgb(153, 204, 0)\">Integrity</span></span></p>\n<p><span style=\"color: rgb(34, 34, 34); font-family: Inter, sans-serif; font-size: 12pt\">A commitment to do what we say and stay true to our word, ourselves, our goals, and our community.</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\"><span style=\"color: rgb(153, 204, 0)\">Adventure</span></span></p>\n<p><span style=\"color: rgb(34, 34, 34); font-family: Inter, sans-serif; font-size: 12pt\">Our motivation for all things; providing the inspiration, the instruction, the venue, and the excitement to help everyone achieve their goals - inside the gym and outside.</span></p>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; text-decoration: underline\"><span style=\"font-weight: bold\">General Summary:</span></span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">The Front Desk staff provides excellent customer service to all, working to exemplify our mission to provide the number one destination climbing facility in the Puget Sound. The front desk staff are responsible for connecting with customers from the moment that they walk into the gym, and will constantly communicate with Shift Leads so that they are up to date on any and all Edgeworks policies and promotions. The front desk staff may have opportunities to grow within the company, and to be trained in a number of paths, Youth Instruction, and Adult Instruction, with potential to move into the shift leader role. The front desk staff reports directly to their shift leader, with a focus on customer experience in all aspects of the job.</span></p>\n<p><br><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">***Saturday availability required***</span></span></span></p>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; text-decoration: underline\"><span style=\"font-weight: bold\">Core Functions:</span></span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Exemplify outstanding customer service fitting with the Edgeworks Core Values, Mission and Brand while constantly displaying a positive attitude.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Maintain a positive attitude.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Maintain constant and clear communication with other staff members and with the shift leader.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Become an expert on company processes, products, software, and customer experience.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; text-decoration: underline\"><span style=\"font-weight: bold\">Principal Activities:</span></span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">CUSTOMER EXPERIENCE</span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Create a welcoming environment for all customers as they walk through the door.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Meet all needs with a positive attitude and a willingness to help.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Become familiar with all Edgeworks memberships, programs, products and retail offerings to the extent that the front desk staff can help customers and/or direct them to the right person or place to find further information.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Give gym tours and orientation, and answer any and all questions customers may have along the way.<br>Support the shift leaders and other front desk staff, offering assistance when necessary.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Communicate with Shift Leader about front desk needs, and have a willingness to complete any tasks that are given.</span></li>\n<li><span style=\"font-family: Lato, sans-serif; font-size: 15px\"><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Answer phone calls and e-mails in a timely manner.</span><br><br></span></li>\n</ul>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">RETAIL SALES</span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Stay up to date on all Edgeworks product offerings and maintain a base level knowledge about the products and brands that are carried.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Assist customers browsing the retail department as well as customers purchasing other products.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Be able to answer customer questions about the gear that is carried, and know where to direct them for further information.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Maintain a clean and organized retail space both on the floor and in back stock.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">FACILITY APPEARANCE</span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Support the shift leader in ensuring facility cleanliness.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Maintain a clean facility that will support the Edgeworks Mission to provide a superior facility and exceptional CX.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Communicate with shift leader at the start and end of each shift to assess facility needs<br></span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; text-decoration: underline\"><span style=\"font-weight: bold\">Qualifications:</span></span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Positive attitude and outgoing personality.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Exceptional customer service skills.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Be able to work with computers, credit card terminals, and register.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Motivation to learn and ability to think quickly.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Have and maintain all Edgeworks belay certifications.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Be self-motivated and able to balance multiple, simultaneous priorities.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Experience communicating in a clear and efficient manner.</span></li>\n<li><span style=\"font-family: Lato, sans-serif; font-size: 15px\"><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Be ready and motivated to become proficient with an array of available climbing equipment.</span></span><span style=\"font-family: Lato, sans-serif; font-size: 15px\"><br></span></li>\n<li><span style=\"font-family: Lato, sans-serif; font-size: 15px\"><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Must be 18 years of age or older</span></span></li>\n</ul>\n<p><span style=\"font-family: Lato, sans-serif; font-size: 15px\"><br></span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; text-decoration: underline\"><span style=\"font-weight: bold\">Employment Status:</span></span></p>\n<ul>\n<li><span style=\"color: rgb(72, 65, 63)\">Part-Time Hourly</span><span style=\"color: rgb(34, 34, 34)\"> - <span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Saturday availability required </span></span>and hours may include working evenings</span></li>\n<li><span style=\"font-size: 12pt\">Edgeworks Membership and Discounts</span></li>\n<li>(6.5) Days Sick Leave, accrued each pay period on an annual basis</li>\n<li>401(k) Retirement Plan<br></li>\n<li><span style=\"font-size: 12pt\">Industry Benefits/Perks</span><br></li>\n</ul>",
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