Sales Concierge

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    "location": {
      "city": "Orlando",
      "state": "Florida"
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    "jobOpeningName": "Sales Concierge",
    "departmentLabel": "Sales and Marketing",
    "employmentStatusLabel": "Full-Time"
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    "location": {
      "city": "Orlando",
      "state": "Florida",
      "postalCode": "32811",
      "addressCountry": "United States"
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    "datePosted": "2025-10-23",
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    "description": "<p><span style=\"font-weight: bold\">About Your Role </span><br>As a Sales Concierge at iRent Everything, you will be the first point of contact for potential customers, playing a crucial role in shaping their initial experience with our company. Your primary responsibility is to engage inbound leads, qualify them, and ensure they are seamlessly connected with the right sales representatives. You’ll set the stage for a smooth sales process by providing exceptional customer service, gathering key information, and creating a positive first impression.<br><br></p>\n<p><span style=\"font-weight: bold\">What's a Typical Day Look Like? </span><br>Your day begins between 8:00am and 9:00am by reviewing incoming inquiries from phone calls, emails, and online form submissions. You’ll spend your morning answering calls, greeting potential clients with enthusiasm, and gathering key details about their rental needs.<br><br></p>\n<p>Throughout the day, you’ll be filtering and prioritizing leads, updating CRM records, and coordinating with the sales team to ensure every inquiry is handled efficiently. Some moments might be spent responding to customer questions about products, pricing, and availability, while others will involve scheduling follow-up calls or directing high-priority leads to the appropriate account specialist.<br><br></p>\n<p>By the afternoon, you’ll be following up on missed calls, checking on existing inquiries, and ensuring that no opportunity slips through the cracks. Your role is all about providing a welcoming, organized, and seamless experience for every potential client who reaches out.<br><br></p>\n<p><span style=\"font-weight: bold\">What You'll Do </span><br><em>Your duties include, but are not limited to:</em></p>\n<ul>\n<li><span style=\"font-weight: bold\">Lead Qualification: </span>Answer inbound calls, emails, and inquiries, assessing potential customers’ needs and directing them accordingly.</li>\n<li><span style=\"font-weight: bold\">Customer Engagement: </span>Provide a friendly, professional first impression, ensuring customers feel valued from their very first interaction.</li>\n<li><span style=\"font-weight: bold\">Sales Support: </span>Gather key information from potential clients and seamlessly pass leads to the appropriate sales representatives.</li>\n<li><span style=\"font-weight: bold\">Scheduling &amp; Coordination</span>: Assist in scheduling follow-up calls and consultations for the sales team.</li>\n<li><span style=\"font-weight: bold\">CRM Management: </span>Accurately log customer interactions and details in HubSpot to ensure seamless handoffs and follow-ups.</li>\n<li><span style=\"font-weight: bold\">Information Sharing:</span> Provide general product and pricing details while setting expectations for the next steps in the sales process.</li>\n<li><span style=\"font-weight: bold\">Problem Solving:</span> Handle basic customer inquiries and escalate more complex requests to the appropriate team members.</li>\n</ul>\n<p><span style=\"font-size: 18pt\"> </span></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">What We're Looking For</span></span></p>\n<p><span style=\"font-size: 12pt\"><em>You are an organized and customer-focused professional with the following qualifications:</em></span></p>\n<ul>\n<li><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Experience</span>: 2+ years in customer service, sales support, or call screening, preferably in the event rental, hospitality, or service industry.</span></li>\n<li><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Communication Skills:</span> Excellent verbal and written communication with a warm, engaging approach.</span></li>\n<li><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Attention to Detail: </span>Strong organizational skills and the ability to gather and relay information accurately.</span></li>\n<li><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Tech-Savviness:</span> Experience with CRM systems (HubSpot preferred) and digital communication platforms.</span></li>\n<li><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Sales Mindset:</span> Ability to identify potential opportunities and ensure leads are nurtured effectively.</span></li>\n<li><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Problem-Solving Ability:</span> Quick thinking and adaptability to handle various customer interactions.</span></li>\n<li><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Team Player Mentality:</span> Ability to work closely with sales representatives and other dep<span style=\"font-weight: bold\">artments to ensure a seamless customer experience.</span></span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">What We Offer</span></span></p>\n<p><em>We recognize that our team is our greatest asset. As we've grown throughout the years, our people remain at the heart of our success. </em></p>\n<p>To show our appreciation, we offer a generous compensation package that includes:</p>\n<ul>\n<li><span style=\"font-weight: bold\">Compensation: </span>Competitive salary commensurate with the role and experience</li>\n<li><span style=\"font-weight: bold\">Pay Cycles: </span>Paid Weekly, on Monday of each week</li>\n<li><span style=\"font-weight: bold\">Retirement:</span> 401(k) plan with employer matching upon eligibility</li>\n<li><span style=\"font-weight: bold\">Healthcare:</span> Medical, dental, and vision coverage available</li>\n<li><span style=\"font-weight: bold\">Life insurance:</span> Group life insurance available if eligible</li>\n<li><span style=\"font-weight: bold\">Time off:</span> Flexible PTO policy with paid holidays</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">More About Our Company</span></span></p>\n<p><span style=\"font-size: 12pt\">We're committed to providing equal employment opportunities (EEO) to all candidates, without discrimination based on race, religion, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by federal, state, or local laws, including Title VII of the <a href=\"https://www.bamboohr.com/resources/hr-glossary/bona-fide-occupational-qualification\" target=\"_blank\" rel=\"noopener noreferrer\">Civil Rights Act of 1964</a> and the <a href=\"https://www.bamboohr.com/resources/hr-glossary/americans-with-disabilities-act-ada\" target=\"_blank\" rel=\"noopener noreferrer\">Americans with Disabilities Act (ADA)</a>. Following the Immigration Reform and Control Act of 1986, all new hires must verify their identity and eligibility to work in the United States.</span></p>\n<p> </p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Important Note</span></span></p>\n<p>Applicants must be legally eligible to work in the United States. Proof of work authorization will be required upon hire.</p>",
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    "jobOpeningName": "Sales Concierge",
    "departmentLabel": "Sales and Marketing",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Mid-level",
    "jobOpeningShareUrl": "https://irenteverything.bamboohr.com/careers/58",
    "employmentStatusLabel": "Full-Time"
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