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Specifically answering patient and other pertinent phone calls, triaging the situation and assisting in providing a solution for the caller. &nbsp; In addition, scheduling patient appointments, performing patient callbacks and assisting all members of the practice team.</span></p><p><br></p><p><span style='font-family: \"times new roman\", serif; font-size: 16px;'><u>POSITION REQUIREMENTS:</u></span></p><p><span style='font-family: \"times new roman\", serif; font-size: 16px;'><strong>Minimum Education:</strong></span></p><ul><li style='font-family: \"times new roman\", serif; font-size: 16px;'>High School Diploma or equivalent.</li></ul><p><span style='font-family: \"times new roman\", serif; font-size: 16px;'><strong>Minimum Work Experience:</strong></span></p><ul><li style='font-family: \"times new roman\", serif; font-size: 16px;'>Reading, writing, organizing, and filing skills.</li><li style='font-family: \"times new roman\", serif; font-size: 16px;'>Professional phone etiquette.</li><li style='font-family: \"times new roman\", serif; font-size: 16px;'>Previous customer service experience.</li><li style='font-family: \"times new roman\", serif; font-size: 16px;'>Customer service skills.</li><li style='font-family: \"times new roman\", serif; font-size: 16px;'>Computer and word processing skills.</li></ul><p><br></p><p><span style='font-family: \"times new roman\", serif; font-size: 16px;'><u>POSITION ESSENTIAL FUNCTIONS:</u></span></p><p><span style='font-family: \"times new roman\", serif; font-size: 16px;'><strong>Triage</strong></span></p><ul><li style='font-family: \"times new roman\", serif; font-size: 16px;'>Answer incoming telephone calls.</li><li style='font-family: \"times new roman\", serif; font-size: 16px;'>Triage patient phone calls.</li><li style='font-family: \"times new roman\", serif; font-size: 16px;'>Assess the level of need for each patient call.</li><li style='font-family: \"times new roman\", serif; font-size: 16px;'>Direct or assist in the solution for the patient.</li><li style='font-family: \"times new roman\", serif; font-size: 16px;'>Make follow up phone calls as necessary.</li><li style='font-family: \"times new roman\", serif; font-size: 16px;'>Work with Medical Assistants and physicians to solve patient problems.</li><li style='font-family: \"times new roman\", serif; font-size: 16px;'>Work with other medical facilities to solve patient problems.</li><li style='font-family: \"times new roman\", serif; font-size: 16px;'>Respond to patient issues and create solutions.</li><li style='font-family: \"times new roman\", serif; font-size: 16px;'>Document all interaction for inclusion in the patient electronic medical record.</li><li style='font-family: \"times new roman\", serif; font-size: 16px;'>File information as needed, scan information as needed.</li></ul><p><span style='font-family: \"times new roman\", serif; font-size: 16px;'><strong>Scheduling</strong></span></p><ul><li style='font-family: \"times new roman\", serif; font-size: 16px;'>Schedule all new and existing patient visits.</li><li style='font-family: \"times new roman\", serif; font-size: 16px;'>Provide assistance in preparing the patient for their next visit.</li><li style='font-family: \"times new roman\", serif; font-size: 16px;'>Mail out any necessary forms to patient&#39;s home prior to visit.</li><li style='font-family: \"times new roman\", serif; font-size: 16px;'>Make patient reminder calls when appropriate.</li><li style='font-family: \"times new roman\", serif; font-size: 16px;'>Work with Medical Assistants and Physicians to create an efficient and effective schedule.</li><li style='font-family: \"times new roman\", serif; font-size: 16px;'>Serve as an ambassador to patients.</li><li style='font-family: \"times new roman\", serif; font-size: 16px;'>Works with physicians to ensure all encounter forms are completed at time of service and coding is accurate and representative of the patient visit.</li><li style='font-family: \"times new roman\", serif; font-size: 16px;'>Posts payments from Patients and Third Party payers to EMR, patient form and scan documents.</li><li style='font-family: \"times new roman\", serif; 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font-size: 16px;'>Schedule referral when appropriate and notify patient.</li><li style='font-family: \"times new roman\", serif; font-size: 16px;'>Keep accurate logs of referrals made.</li></ul><p><br></p><p id=\"isPasted\" style=\"text-align: center;\"><span style='font-family: \"times new roman\", serif; font-size: 16px;'><em><strong>CARSON VALLEY HEALTH IS PROUD TO BE RECOGNIZED AS A FINALIST IN THE</strong></em></span></p><p style=\"text-align: center;\"><span style='font-family: \"times new roman\", serif; font-size: 16px;'><em><strong>&quot;BEST PLACES TO WORK&quot; - NORTHERN NEVADA, 2021, 2022, 2024 &amp; 2025!</strong></em></span></p><p style=\"text-align: center;\"><span style='font-family: \"times new roman\", serif; font-size: 16px;'><strong><em>WE LOOK FORWARD TO WELCOMING YOU TO OUR TEAM!!</em></strong></span></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>\n<br/>Per Diem positions have no guaranteed hours or set schedule. 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