Service Desk Analyst – Tier 1

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    "id": "30",
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    "location": {
      "city": "Edmonton",
      "state": "Alberta"
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    "location": {
      "city": "Edmonton",
      "state": "Alberta",
      "postalCode": "T5J 3L7",
      "addressCountry": "Canada"
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    "datePosted": "2024-07-17",
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    "description": "<p><span style=\"font-weight: bold\">Looking for a workplace that values excellence and simplicity?</span> At <span style=\"font-weight: bold\">Yardstick Technologies</span>, we excel in delivering top-notch solutions while simplifying complex challenges. We listen to our clients and team members, care about your growth, and celebrate every success together. Join us and make a real impact!</p>\n<p> </p>\n<p><span style=\"font-weight: bold\">Our Story:</span></p>\n<p>Yardstick Technologies, founded in 2008, leads IT outsourcing for small and medium businesses in Western Canada. We help businesses make smart technology decisions to further their strategies. Our fixed-fee services include managed IT solutions, cloud computing, Backup and Disaster Recovery, IT strategy, and consulting. We believe technology should help your business “WIN” and be part of a greater vision. Many small businesses trust us as their IT partner.</p>\n<p> </p>\n<p><span style=\"font-weight: bold\">What You’ll Be Doing: </span>As a <span style=\"font-weight: bold\">Service Desk Analyst – Tier 1</span>, you will be a key member of our Service Team, responsible for providing day-to-day support for our customer user support requests, investigating incidents, and providing troubleshooting expertise to resolve issues as they arise. Our fast-paced and demanding environment provides an excellent opportunity to gain valuable experience with a variety of information technologies.</p>\n<p><br></p>\n<p><span style=\"font-weight: bold\">What You’ll Be Working On:</span></p>\n<ul>\n<li>Provide 1st level IT support and problem resolution to customers onsite and through remote technical support.</li>\n<li>Maintain and troubleshoot user desktops, peripherals, mobile devices, printers, and networking hardware.</li>\n<li>Prioritize, manage, and resolve end-user incidents, service requests, and other day-to-day tasks.</li>\n<li>Log all incidents and end-user requests and resolve or escalate to a senior technician.</li>\n<li>Manage ticket queues effectively, including phone calls and emails, ensuring timely escalation of issues as needed.</li>\n<li>Participate in an on-call work schedule to provide support outside of regular business hours.</li>\n<li>Employee flexibility is required to meet the demands of the business.</li>\n</ul>\n<p> </p>\n<p><span style=\"font-weight: bold\">What We’re Looking For:</span></p>\n<ul>\n<li>Post-secondary education in Information Technology (preferred but not required).</li>\n</ul>\n<ul>\n<li>2 years of PC hardware/software support experience.</li>\n<li>1 year of experience with networking, servers, and telecom support.</li>\n<li>Strong customer service, communication (verbal and written), and team collaboration skills.</li>\n<li>PC hardware setup and repairs.</li>\n<li>Remote access troubleshooting.</li>\n<li>Print server management.</li>\n<li>Windows, Microsoft Office, and common desktop applications.</li>\n<li>Active Directory, VPN, storage, and backup technologies.</li>\n<li>A+ and ITIL certifications.</li>\n<li>Experience with VMWare, Exchange, SQL (preferred but not required).</li>\n<li>N+ certification (preferred but not required).</li>\n</ul>\n<p> </p>\n<p><span style=\"font-weight: bold\">Physical Requirements (include but are not limited to):</span></p>\n<ul>\n<li>Ability to lift heavy IT equipment including but not limited to desktops, printers, workstations, and UPS etc. up to 50 lbs. without assistance.</li>\n</ul>\n<p> </p>\n<p><span style=\"font-weight: bold\">This position is always open. Due to high application volumes, we may not respond immediately. Thank you for your patience.</span></p>\n<p> </p>\n<p><span style=\"font-weight: bold\">Our Employee Perks:</span></p>\n<ul>\n<li>Competitive salaries.</li>\n<li>Comprehensive health, dental, and vision insurance.</li>\n<li>Health Spending Account.</li>\n<li>Retirement savings plan with up to 3% company matching.</li>\n<li>3 weeks of paid time off annually, plus 11 days off on Alberta holidays.</li>\n<li>Training bonuses.</li>\n<li>Paid parking.</li>\n<li>Flexible work environment.</li>\n<li>Company lunches and social events.</li>\n</ul>\n<p> </p>\n<p>We are excited about the possibility of you joining our team! If you’re passionate, driven, and ready to make a difference, we encourage you to apply for our open positions.</p>\n<p> </p>\n<p>Explore our careers page at <a href=\"https://yardsticktechnologies.bamboohr.com/careers\" target=\"_blank\" rel=\"noopener noreferrer\">https://yardsticktechnologies.bamboohr.com/careers</a> to view other opportunities and find the perfect fit for your skills and aspirations.</p>",
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