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Customer Success & Growth Lead

StructureCraft · Remote (Canada), Canada · Remote · Active · Rippling ATS

Job facts

FieldValue
CompanyStructureCraft
TitleCustomer Success & Growth Lead
Normalized title-
Department / teamBranch
LocationCanada
Work modelRemote / Remote
Employment typeFull Time
Salary-
Statusactive
ATS providerRippling ATS
Posted / first seen2026-05-29 / 2026-06-06
Changed / last seen2026-06-06 / 2026-06-06

Related slices

PageWhat it containsOpen
Company jobsActive postings from StructureCraft.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through Rippling ATS.Open
Provider filtered searchThe same provider as a filtered job collection.Open
Department jobsActive postings in Branch.Open
Work model jobsActive Remote postings.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyStructureCraft
Source809310ce-e990-4f08-81b5-682dd67df01d
ATS providerRippling ATS

Description

company Branch's mission is bold: we want to revolutionize AEC design software. This isn't BIM 2.0 or generative design. We want to enable new design space and change the relationship designers and engineers have with software by crafting it into a power tool to realize design intent. We believe software has an indelible impact on the quality of the built environment, and we are committed to setting an exceptionally high standard for our tools. Branch is incubated within StructureCraft and benefits from StructureCraft's world-class engineering expertise and experience delivering award-winning mass timber projects worldwide. We benefit from StructureCraft's long-term vision that enables us to take on genuinely hard bets without the pressure that comes from venture funding. We are currently in the pilot stage for Branch Concept, an application for early concept-level structural design. The early design phase of a building is the most ambiguous, yet also most impactful phase of a building project. We want to deliver real-time feedback on design decisions, seamless optioneering and feasibility studies, built-in displays of environmental impact, empowering our users to deliver beautiful and efficient structures. Concept Lite is a demo application our team built in three months in early 2025. While the application is simple, it's a taste of what's possible and the type of experience we're aiming to deliver. This is a founding go-to-market role at Branch. Our early customers are architects, engineers, and AEC professionals running real projects through Branch Concept, and we need someone who can sit shoulder-to-shoulder with them as they learn the tool. Your work will start with making our pilots successful, and grow into defining how Branch Concept is positioned, sold, and scaled as we move toward pilots and commercial launch. You'll be the connective tissue between our customers and our product team, and you'll shape the customer-facing process that help us scale . role You are the right candidate if you: Are wired for customer relationships. You enjoy spending time with users, take their feedback personally, and treat each pilot participant like a partner rather than a test subject. Have product marketing instincts. You think in positioning, messaging, and customer stories, and you can translate a deeply technical product into language designers actually use. Write well, and write a lot. Most of this role is written work: onboarding docs, case studies, customer notes back to product, conference talks, website copy. Are comfortable with ambiguity. Founding hires define their own role, and we will figure out together what beta and general availability look like. Learn quickly. No prior experience in AEC is required but strongly preferred, but we will immerse you in our domain and you should be hungry for it. You should have 3 to 5 years of experience in product marketing, customer success, or a closely related GTM role at an early-stage software company, ideally one selling a technical or design-led product. We will evaluate fit by talking through your prior projects, the customer relationships you have built, and the GTM work (positioning, launches, content, case studies) you have owned end-to-end. Background in AEC is a plus but not required. Hands-on design or engineering experience of any kind is a plus. Your skills will be applied to making Branch Concept's customers successful and building the customer-facing motion that will carry us from pilot to general availability. Your day-to-day will consist of: Pilot success. You will embed with our current pilot participants, run onboarding, train new users, and stay close as they put Branch Concept to work on real projects. Their success is your primary objective. Customer learning and synthesis. You will turn every pilot conversation into structured insight that informs the product roadmap. You will be the voice of the customer inside Branch. Positioning, messaging, and content. You will own how we describe Branch Concept publicly across our website, conference talks, demo scripts, case studies, blog, and social channels. You will set the editorial cadence, partner with product to make the story sharp, and build our point of view in AEC software. Pilot expansion. You will find, qualify, and onboard the next cohort of pilot users. You will build the pilot motion that scales from a handful of architects to a few dozen. GTM groundwork. As we approach general availability, you will partner with leadership on pricing, packaging, and the early sales motion. You will not own these alone, but you provide input and lead the execution. This is a permanent, full-time position, flexible on location. We're a distributed, remote-first team spanning multiple time zones. Expect regular travel to attend AEC industry events, roughly 15% of your time on average. Our team is fewer than 10 people, and our environment is fast-paced and dynamic: your ideas will contribute significantly to evolving the product and shaping the future of AEC software.

Full job record

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Org ID74e04bd1-f0ec-495e-b002-17c909a9af44
Source ID809310ce-e990-4f08-81b5-682dd67df01d
Board ID809310ce-e990-4f08-81b5-682dd67df01d
Providerrippling
Provider Job Key7f8d19cf-f9c3-4fd9-a7e1-f369b232f5a9
TitleCustomer Success & Growth Lead
Normalized Title
Statusactive
Activeyes
Location TextRemote (Canada), Canada
DepartmentBranch
Team
Employment Typefull_time
Workplace Typeremote
Remote Policyremote
CountryCanada
Region
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Salary Raw
Salary Min
Salary Max
Salary Currency
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Source URLhttps://ats.rippling.com/structurecraft/jobs/7f8d19cf-f9c3-4fd9-a7e1-f369b232f5a9
Apply URLhttps://ats.rippling.com/structurecraft/jobs/7f8d19cf-f9c3-4fd9-a7e1-f369b232f5a9
First Seen At2026-06-06 08:44:31Z
Last Seen At2026-06-06 08:44:31Z
Last Checked At2026-06-06 08:44:31Z
Last Changed At2026-06-06 08:44:31Z
Inactive At
Source Posted At2026-05-29 20:59:39Z
Source Updated At
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      "role": "<meta><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:12pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:14pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"font-size:14pt;white-space:pre-wrap;\">You are the right candidate if you:</span></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:12pt;white-space:pre-wrap;\">Are wired for customer relationships. You enjoy spending time with users, take their feedback personally, and treat each pilot participant like a partner rather than a test subject.</span></li><li style=\"font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:12pt;white-space:pre-wrap;\">Have product marketing instincts. You think in positioning, messaging, and customer stories, and you can translate a deeply technical product into language designers actually use.</span></li><li style=\"font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:12pt;white-space:pre-wrap;\">Write well, and write a lot. Most of this role is written work: onboarding docs, case studies, customer notes back to product, conference talks, website copy.</span></li><li style=\"font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:12pt;white-space:pre-wrap;\">Are comfortable with ambiguity. Founding hires define their own role, and we will figure out together what beta and general availability look like.</span></li><li style=\"font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:12pt;white-space:pre-wrap;\">Learn quickly. No prior experience in AEC is required but strongly preferred, but we will immerse you in our domain and you should be hungry for it.</span></li></ul><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:12pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:12pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"font-size:12pt;white-space:pre-wrap;\">You should have 3 to 5 years of experience in product marketing, customer success, or a closely related GTM role at an early-stage software company, ideally one selling a technical or design-led product. We will evaluate fit by talking through your prior projects, the customer relationships you have built, and the GTM work (positioning, launches, content, case studies) you have owned end-to-end. Background in AEC is a plus but not required. Hands-on design or engineering experience of any kind is a plus.</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:12pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:12pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"font-size:12pt;white-space:pre-wrap;\">Your skills will be applied to making Branch Concept's customers successful and building the customer-facing motion that will carry us from pilot to general availability. </span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:12pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:14pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"font-size:14pt;white-space:pre-wrap;\">Your day-to-day will consist of:</span></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"font-size:12pt;white-space:pre-wrap;\">Pilot success.</strong></b><span style=\"font-size:12pt;white-space:pre-wrap;\"> You will embed with our current pilot participants, run onboarding, train new users, and stay close as they put Branch Concept to work on real projects. Their success is your primary objective.</span></li><li style=\"font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"font-size:12pt;white-space:pre-wrap;\">Customer learning and synthesis.</strong></b><span style=\"font-size:12pt;white-space:pre-wrap;\"> You will turn every pilot conversation into structured insight that informs the product roadmap. You will be the voice of the customer inside Branch.</span></li><li style=\"font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"font-size:12pt;white-space:pre-wrap;\">Positioning, messaging, and content.</strong></b><span style=\"font-size:12pt;white-space:pre-wrap;\"> You will own how we describe Branch Concept publicly across our website, conference talks, demo scripts, case studies, blog, and social channels. You will set the editorial cadence, partner with product to make the story sharp, and build our point of view in AEC software.</span></li><li style=\"font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"font-size:12pt;white-space:pre-wrap;\">Pilot expansion.</strong></b><span style=\"font-size:12pt;white-space:pre-wrap;\"> You will find, qualify, and onboard the next cohort of pilot users. You will build the pilot motion that scales from a handful of architects to a few dozen.</span></li><li style=\"font-size:12pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"font-size:12pt;white-space:pre-wrap;\">GTM groundwork.</strong></b><span style=\"font-size:12pt;white-space:pre-wrap;\"> As we approach general availability, you will partner with leadership on pricing, packaging, and the early sales motion. You will not own these alone, but you provide input and lead the execution.</span></li></ul><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:12pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"font-size:12pt;white-space:pre-wrap;\">This is a permanent, full-time position, flexible on location. We're a distributed, remote-first team spanning multiple time zones. Expect regular travel to attend AEC industry events, roughly 15% of your time on average. Our team is fewer than 10 people, and our environment is fast-paced and dynamic: your ideas will contribute significantly to evolving the product and shaping the future of AEC software.</span></p>",
      "company": "<meta><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:12pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"font-size:12pt;white-space:pre-wrap;\">Branch's mission is bold: we want to revolutionize AEC design software. This isn't BIM 2.0 or generative design. We want to enable new design space and change the relationship designers and engineers have with software by crafting it into a power tool to realize design intent. We believe software has an indelible impact on the quality of the built environment, and we are committed to setting an exceptionally high standard for our tools.</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:12pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:12pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"font-size:12pt;white-space:pre-wrap;\">Branch is incubated within StructureCraft and benefits from StructureCraft's world-class engineering expertise and experience delivering award-winning mass timber projects worldwide. We benefit from StructureCraft's long-term vision that enables us to take on genuinely hard bets without the pressure that comes from venture funding.</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:12pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:12pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"font-size:12pt;white-space:pre-wrap;\">We are currently in the pilot stage for Branch Concept, an application for early concept-level structural design. The early design phase of a building is the most ambiguous, yet also most impactful phase of a building project. We want to deliver real-time feedback on design decisions, seamless optioneering and feasibility studies, built-in displays of environmental impact, empowering our users to deliver beautiful and efficient structures.</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:12pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:12pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><a href=\"https://concept.branch3d.com/\" target=\"_blank\" class=\"css-173makr-linkStyle\" style=\"color:rgb(30,74,169);cursor:pointer;\"><span style=\"font-size:12pt;white-space:pre-wrap;\">Concept Lite</span></a><span style=\"font-size:12pt;white-space:pre-wrap;\"> is a demo application our team built in three months in early 2025. While the application is simple, it's a taste of what's possible and the type of experience we're aiming to deliver.</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:12pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"font-size:12pt;white-space:pre-wrap;\">This is a founding go-to-market role at Branch. Our early customers are architects, engineers, and AEC professionals running real projects through Branch Concept, and we need someone who can sit shoulder-to-shoulder with them as they learn the tool. Your work will start with making our pilots successful, and grow into defining how Branch Concept is positioned, sold, and scaled as we move toward pilots and commercial launch. You'll be the connective tissue between our customers and our product team, and you'll shape the customer-facing process that help us scale</span><span style=\"white-space:pre-wrap;\">.</span></p>"
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            "title": "LinkedIn link",
            "required": false,
            "fieldData": {},
            "fieldType": "SHORT_ANSWER"
          },
          {
            "oid": "website_link",
            "title": "Website link",
            "required": false,
            "fieldData": {},
            "fieldType": "SHORT_ANSWER"
          },
          {
            "oid": "resume",
            "title": "Resume",
            "required": true,
            "fieldData": {},
            "fieldType": "FILE"
          },
          {
            "oid": "cover_letter",
            "title": "Cover letter",
            "required": true,
            "fieldData": {},
            "fieldType": "FILE"
          }
        ]
      },
      "additionalQuestions": null
    },
    "hasAIEvaluationsEnabled": false,
    "eeocQuestionnaireEnabled": false,
    "applicationConfirmationTemplate": "66c61d6b7e8e430a6a3220f1",
    "eeocQuestionnaireEnabledForJobPost": false
  },
  "detail_meta": {
    "url": "https://ats.rippling.com/api/v2/board/structurecraft/jobs/7f8d19cf-f9c3-4fd9-a7e1-f369b232f5a9",
    "http_status": 200,
    "content_type": "application/json",
    "response_bytes": 15517
  },
  "detail_errors": []
}
Get this page with API

Rendered from the bluedoor Job Postings API. Reproduce it:

GET https://api.bluedoor.sh/job-postings/v1/jobs/4b1c92ad729157f064498442ea5c1f980b99de0d?include=descriptionJSON
GET https://api.bluedoor.sh/job-postings/v1/orgs/74e04bd1-f0ec-495e-b002-17c909a9af44JSON
GET https://api.bluedoor.sh/job-postings/v1/sources/809310ce-e990-4f08-81b5-682dd67df01dJSON
GET https://api.bluedoor.sh/job-postings/v1/jobs/4b1c92ad729157f064498442ea5c1f980b99de0d/eventsJSON