AWS Telephony / IVR Application Developer - R01565565

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    "region": "MO",
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{
  "lists": [
    {
      "text": "Primary Skills",
      "content": "\n<li><span style=\"font-size: 11pt; line-height: 115%; font-family: Calibri, sans-serif;\">Amazon Connect, including o Contact Flows, IVR Development, AWS Lambda functions (Node.js or Python) supporting IVR workflows.</span></li>\n<li>&nbsp;</li>\n"
    },
    {
      "text": "Specialization",
      "content": "\n<li>AWS Development: Software Development Engineer</li>\n"
    },
    {
      "text": "Job requirements",
      "content": "\n<li>\n<p style=\"margin: 0cm; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;\"><strong><span style=\"font-size: 11pt; line-height: 115%; font-family: Calibri, sans-serif;\">Role: AWS Telephony / IVR Application Developer</span></strong></p>\n<p style=\"margin: 0cm; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;\"><strong><span style=\"font-size: 11pt; line-height: 115%; font-family: Calibri, sans-serif;\">Years of Experience: 8+ years</span></strong></p>\n<p style=\"margin: 0cm; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;\"><strong><span style=\"font-size: 11pt; line-height: 115%; font-family: Calibri, sans-serif;\">Location: Remote (Hybrid -Coppell, TX/ New York, NJ/ Saint Louis, MO)</span></strong></p>\n<p style=\"margin: 0cm; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;\">&nbsp;</p>\n<p style=\"margin: 0cm; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%; font-family: Calibri, sans-serif;\">As a consultant within the DE team, you will work with our clients to define their digital strategy and execution roadmap, and design and implement differentiated digital solutions to help deliver measurable value.</span></p>\n<p style=\"margin: 0cm; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;\">&nbsp;</p>\n<p style=\"margin: 0cm; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;\"><strong><span style=\"font-size: 11pt; line-height: 115%; font-family: Calibri, sans-serif;\">Job Description:</span></strong></p>\n<p style=\"margin: 0cm; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%; font-family: Calibri, sans-serif;\">Job Summary We are seeking an experienced AWS Telephony / IVR Application Developer to design, develop, deploy, and support Amazon Connect–based IVR solutions. </span></p>\n<p style=\"margin: 0cm; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%; font-family: Calibri, sans-serif;\">This role focuses on building and maintaining IVR contact flows and serverless services, implementing secure configuration and secrets management, and ensuring high quality through resilient design and validation of failure scenarios (e.g., timeouts, API failures, dependency degradation). </span></p>\n<p style=\"margin: 0cm; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;\"><strong><span style=\"font-size: 11pt; line-height: 115%; font-family: Calibri, sans-serif;\">Key Responsibilities</span></strong><span style=\"font-size: 11pt; line-height: 115%; font-family: Calibri, sans-serif;\">: </span></p>\n<p style=\"margin: 0cm; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%; font-family: Calibri, sans-serif;\">Amazon Connect &amp; IVR Development </span></p>\n<p style=\"margin: 0cm; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%; font-family: Calibri, sans-serif;\">Design, build, deploy, and version Amazon Connect Contact Flows. </span></p>\n<p style=\"margin: 0cm; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%; font-family: Calibri, sans-serif;\">Configure and maintain Amazon Connect resources including: </span></p>\n<p style=\"margin: 0cm; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%; font-family: Calibri, sans-serif;\">o Queues o Routing profiles o Hours of operation </span></p>\n<p style=\"margin: 0cm; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%; font-family: Calibri, sans-serif;\">Develop and integrate Lex bots where applicable. </span></p>\n<p style=\"margin: 0cm; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%; font-family: Calibri, sans-serif;\">Validate IVR behavior during failure scenarios such as: o API errors and downstream failures o Timeouts and retries o Partial dependency outages </span></p>\n<p style=\"margin: 0cm; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%; font-family: Calibri, sans-serif;\">Implement safe fallback paths and customer-friendly error handling. AWS Serverless Application Development </span></p>\n<p style=\"margin: 0cm; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%; font-family: Calibri, sans-serif;\">Develop and maintain AWS Lambda functions (Node.js or Python) supporting IVR workflows. </span></p>\n<p style=\"margin: 0cm; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%; font-family: Calibri, sans-serif;\">Build and maintain API endpoints consumed by IVR flows. </span></p>\n<p style=\"margin: 0cm; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%; font-family: Calibri, sans-serif;\">Implement robust: </span></p>\n<p style=\"margin: 0cm; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%; font-family: Calibri, sans-serif;\">o Error handling o Retry strategies </span></p>\n<p style=\"margin: 0cm; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%; font-family: Calibri, sans-serif;\">o Structured logging for troubleshooting </span></p>\n<p style=\"margin: 0cm; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%; font-family: Calibri, sans-serif;\">Design and utilize DynamoDB access patterns supporting IVR use cases (e.g., routing state, transfer points, lookup/stateful interactions). Secure, Configurable Development </span></p>\n<p style=\"margin: 0cm; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%; font-family: Calibri, sans-serif;\">Build software that: </span></p>\n<p style=\"margin: 0cm; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%; font-family: Calibri, sans-serif;\">o Reads configuration externally (not hard-coded) o Uses managed secrets (no embedded credentials) o Supports release promotion without code changes </span></p>\n<p style=\"margin: 0cm; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%; font-family: Calibri, sans-serif;\">Ensure no hard-coded: o Endpoints o Credentials o Environment identifiers Deployment &amp; Delivery Practices </span></p>\n<p style=\"margin: 0cm; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%; font-family: Calibri, sans-serif;\">Deploy application artifacts using standardized CI/CD pipelines (no manual console deployments). </span></p>\n<p style=\"margin: 0cm; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%; font-family: Calibri, sans-serif;\">Contribute to and follow a documented deployment runbook for consistent, repeatable releases across application components. </span></p>\n<p style=\"margin: 0cm; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%; font-family: Calibri, sans-serif;\">Participate in defect triage and resolution for issues introduced through delivered changes. </span></p>\n<p style=\"margin: 0cm; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%; font-family: Calibri, sans-serif;\">Collaborate with QA and stakeholders to ensure enhancements meet quality standards before promotion. </span></p>\n<p style=\"margin: 0cm; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;\"><strong><span style=\"font-size: 11pt; line-height: 115%; font-family: Calibri, sans-serif;\">Required Skills &amp; Experience Core Technical Requirements: </span></strong></p>\n<p style=\"margin: 0cm; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%; font-family: Calibri, sans-serif;\">Hands-on experience with Amazon Connect, including o Contact Flows o Queues, routing profiles, hours of operation </span></p>\n<p style=\"margin: 0cm; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%; font-family: Calibri, sans-serif;\">Strong AWS serverless development experience: o AWS Lambda (Node.js or Python) o API integration patterns supporting IVR flows o DynamoDB </span></p>\n<p style=\"margin: 0cm; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%; font-family: Calibri, sans-serif;\">Experience building telephony/IVR experiences, including failure-safe behavior and degraded-mode handling. </span></p>\n<p style=\"margin: 0cm; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%; font-family: Calibri, sans-serif;\">Experience with secure secrets and configuration management (e.g., AWS Secrets Manager and/or Parameter Store). Experience delivering via CI/CD pipelines using standardized deployment patterns.</span></p>\n<p style=\"margin: 0cm; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;\">&nbsp;</p>\n<p style=\"margin: 0cm; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;\"><strong><span style=\"font-size: 11pt; line-height: 115%; font-family: Calibri, sans-serif;\">Why should you apply for this role?</span></strong></p>\n<p style=\"margin: 0cm; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%; font-family: Calibri, sans-serif;\">As Brillio continues to gain momentum as a trusted partner for our clients in their digital transformation journey, we strive to set new benchmarks for speed and value creation. The DI team at Brillio is at the forefront of leading this charge by reimagining and executing how we structure, sell and deliver our services to better serve our clients.</span></p>\n<p style=\"margin: 0cm; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;\">&nbsp;</p>\n<p style=\"margin: 0cm; text-align: justify; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%; font-family: Calibri, sans-serif; color: black;\">Know more about <span style=\"background: yellow;\">&lt;add practice specific page link from Brillio website&gt;</span> </span></p>\n<p style=\"margin: 0cm; text-align: justify; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%; font-family: Calibri, sans-serif; color: black;\">PPE: </span><span style=\"font-size: 11pt; line-height: 115%; font-family: Calibri, sans-serif;\"><a href=\"https://www.brillio.com/platform-and-product-engineering/\">https://www.brillio.com/platform-and-product-engineering/</a></span></p>\n<p style=\"margin: 0cm; text-align: justify; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%; font-family: Calibri, sans-serif; color: black;\">DAE: </span><span style=\"font-size: 11pt; line-height: 115%; font-family: Calibri, sans-serif;\"><a href=\"https://www.brillio.com/services-data-analytics/\">https://www.brillio.com/services-data-analytics/</a></span></p>\n<p style=\"margin: 0cm; text-align: justify; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%; font-family: Calibri, sans-serif; color: black;\">CES: </span><span style=\"font-size: 11pt; line-height: 115%; font-family: Calibri, sans-serif;\"><a href=\"https://www.brillio.com/services-customer-experience-services/\">https://www.brillio.com/services-customer-experience-services/</a></span></p>\n<p style=\"margin: 0cm; text-align: justify; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%; font-family: Calibri, sans-serif; color: black;\">DI: </span><span style=\"font-size: 11pt; line-height: 115%; font-family: Calibri, sans-serif;\"><a href=\"https://www.brillio.com/services-digital-infrastructure/\">https://www.brillio.com/services-digital-infrastructure/</a></span></p>\n<p style=\"margin: 0cm; text-align: justify; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;\">&nbsp;</p>\n<p style=\"margin: 0cm; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;\">&nbsp;</p>\n<p style=\"margin: 0cm; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;\">&nbsp;</p>\n<p style=\"margin: 0cm; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%; font-family: Calibri, sans-serif;\">Know what it’s like to work and grow at Brillio: <a href=\"https://www.brillio.com/join-us/\">https://www.brillio.com/join-us/</a></span></p>\n<p style=\"margin: 0cm; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;\"><strong><span style=\"font-size: 11pt; line-height: 115%; font-family: Calibri, sans-serif;\">&nbsp;</span></strong></p>\n<p style=\"margin: 0cm; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;\"><strong><span style=\"font-size: 11pt; line-height: 115%; font-family: Calibri, sans-serif;\">Equal Employment Opportunity Declaration</span></strong></p>\n<p style=\"margin: 0cm; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%; font-family: Calibri, sans-serif;\">Brillio is an equal opportunity employer to all, regardless of age, ancestry, colour, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), and sexual orientation.</span></p>\n<p style=\"margin: 0cm; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;\">&nbsp;</p>\n<p style=\"margin: 0cm; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;\"><span style=\"font-size: 11pt; line-height: 115%; font-family: Calibri, sans-serif;\">#LI-RJ1</span></p>\n</li>\n<li>&nbsp;</li>\n"
    }
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  "createdAt": 1779339639757,
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    "team": "Digital Engineering : Digital Engineering",
    "location": "Saint Louis, Missouri, United States",
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