Customer Service Representative

{
  "content_hash": "ce4bbd61264a5d6e2d34b5934c86f20f3c5425568f7bb0f209588d120e000d45",
  "source_hash": "d4b8ec8180f3e6d447a34f6864c915cfc2e2f055b459f23b4139c68c193855bf",
  "last_changed_at": "2026-05-31T17:46:27.310Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "New York",
    "city": "New York",
    "region": "NY",
    "country": "United States",
    "is_remote": true,
    "confidence": 0.75
  },
  "salary_max": 32,
  "salary_min": 28,
  "inferred_at": "2026-06-06T11:15:59.712Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
    "language": "en",
    "location": {
      "raw": "New York",
      "city": "New York",
      "region": "NY",
      "country": "United States",
      "is_remote": true,
      "confidence": 0.75
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": "remote",
  "salary_period": "hour",
  "workplace_type": "remote",
  "salary_currency": "USD"
}

{}

{
  "id": "221393",
  "job": {
    "id": "239058",
    "division": {
      "id": "6002",
      "name": "Online River"
    },
    "department": {
      "id": "44561",
      "name": "Customer Service"
    },
    "requisition_id": "",
    "structure_custom_group_one": null
  },
  "url": "https://onlineriver.pinpointhq.com/en/postings/c805b523-1d57-49c1-bce3-2c9fc8f771d5",
  "path": "/en/postings/c805b523-1d57-49c1-bce3-2c9fc8f771d5",
  "title": "Customer Service Representative",
  "benefits": "<div><!--block--><strong>Medical Insurance</strong><br>The coverage begins for the employee the on the first of the month following the first full 30 days of full-time employment for employees and their eligible dependents<br>Cost to the employee to participate in the plan varies by the coverage selection and the number of dependents; and may be subject to collective bargaining agreement<br>The employee may also elect to opt out of the County's medical insurance if proof of coverage is provided<br>Under this arrangement, the employee is provided with an annual opt out payment.<br> <strong><br>Vision and Prescription</strong><br>The coverage begins for the employee on the first of the month following the first full 30 days of full-time employment for employees and their eligible dependents<br>Contributions may vary, subject to collective bargaining agreement.<br><strong><br>Dental Coverage</strong><br>The coverage begins for the employee on the first of the month following the first full 30 days of full-time employment for employees and their eligible dependents<br>Contributions may vary, subject to collective bargaining agreement. &nbsp;</div>",
  "location": {
    "id": "37485",
    "city": null,
    "name": "New York",
    "province": null,
    "postal_code": null
  },
  "deadline_at": null,
  "description": "<div><!--block-->&nbsp;We are seeking a motivated and friendly <strong>Customer Service Representative</strong> to join our team. In this role, you will be the primary point of contact for our customers, providing exceptional service and resolving inquiries in a timely and efficient manner. You will handle both inbound and outbound communications via phone, email, and live chat, ensuring customer satisfaction at every step.&nbsp;</div>",
  "compensation": "$28.00 - $32.00 / hour",
  "reporting_to": null,
  "workplace_type": "remote",
  "benefits_header": "Benefits",
  "employment_type": "part_time",
  "workplace_type_text": "Fully remote",
  "compensation_maximum": 32,
  "compensation_minimum": 28,
  "compensation_visible": true,
  "employment_type_text": "Part Time",
  "key_responsibilities": "<ul><li><!--block-->Respond to customer inquiries via phone, email, and live chat.</li><li><!--block-->Provide information about products, services, and policies.</li><li><!--block-->Process orders, returns, and exchanges.</li><li><!--block-->Resolve customer issues and complaints in a timely manner.</li><li><!--block-->Document and track customer interactions and feedback.</li><li><!--block-->Collaborate with other departments to address complex issues.</li><li><!--block-->Follow up with customers to ensure satisfaction.</li><li><!--block-->Maintain a positive and professional demeanor at all times.</li><li><!--block-->Meet or exceed performance metrics for response time and quality.</li><li><!--block-->Stay updated on company products, services, and policies.</li></ul>",
  "compensation_currency": "USD",
  "compensation_frequency": "hour",
  "skills_knowledge_expertise": "<ul><li><!--block--><strong>Communication Skills:</strong> Strong verbal and written abilities.</li><li><!--block--><strong>Active Listening:</strong> Attentive to customer concerns.</li><li><!--block--><strong>Problem-Solving Skills:</strong> Quick identification and resolution of issues.</li><li><!--block--><strong>Technical Proficiency:</strong> Familiarity with customer service software and applications.</li><li><!--block--><strong>Empathy:</strong> Understanding and compassion towards customers.</li><li><!--block--><strong>Adaptability:</strong> Flexibility to changing needs and procedures.</li><li><!--block--><strong>Time Management:</strong> Effective prioritization of tasks.</li><li><!--block--><strong>Attention to Detail:</strong> Accurate recording and handling of customer information.</li><li><!--block--><strong>Knowledge of Products/Services:</strong> Informed about company offerings.</li><li><!--block--><strong>Teamwork:</strong> Collaborative and supportive of colleagues.</li></ul><div><!--block--><br></div>",
  "key_responsibilities_header": "Key Responsibilities",
  "skills_knowledge_expertise_header": "Skills, Knowledge and Expertise"
}