IT Technical Manager

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    "requisitionDescription": "<div><p style=\"margin-left:0in;\" data-pasted=\"true\">Ready to turn your passion into a career? Do you dream of working in a dynamic and fast-paced logistics environment, supporting major events in sports, music, automotive, fine art, and film? Want the chance to collaborate with some of the biggest names in entertainment, media and luxury? Look no further! We&rsquo;re looking for talented and passionate individuals like you to join our logistics team.</p><p style=\"margin-left:0in;\">Rock-it Cargo, a division of The Rock-It Company, brings iconic moments to the world. We&rsquo;re proud to enable the world&#39;s moments in live events across live touring, sports &amp; broadcasting, film &amp; tv and experiential events. Rock-it Cargo operates seamlessly around the globe, bringing life-changing experiences to millions of people every year.&nbsp;</p><p style=\"margin-left:0in;\"><strong>At our company, we believe that our people are our greatest asset. As</strong> <strong>IT Technical Manage</strong>r, you will be responsible for overseeing the support team and related technical projects. This includes identifying opportunities to improve systems, products, and services, evaluating the initial project proposal, planning, budgeting, and scheduling the project, and managing the implementation. Their responsibilities managing and leading the support team include hiring, training, managing, and conducting performance reviews. Other tasks of the technical manager are maintaining and monitoring existing computer systems, ensuring a high level of performance and security, establishing vendor relationships, contract negotiations, creating user documentation, maintaining existing documentation, and creating standard IT procedures.</p><p style=\"margin-left:0in;\"><strong>Location</strong>: Open to remote locations</p><p style=\"margin-left:0in;\"><strong>Work Schedule:&nbsp;</strong>Schedule fluctuates based on workloads during weekdays with afterhours / weekend work as needed</p><p style=\"margin-left:0in;\"><strong>Key Responsibilities:&nbsp;</strong></p><div style=\"margin-left:0in;\"><ul style=\"list-style-type: disc;\"><li style=\"margin-left:0in;\">Monitors computer software and hardware operating status; ensure that computers, printers, and other peripherals are in operating order.</li><li style=\"margin-left:0in;\">Performs hardware and software maintenance when necessary.</li><li style=\"margin-left:0in;\">Reports equipment problems or failures and provides the necessary documentation.</li><li style=\"margin-left:0in;\">Purchases needed hardware and software to enable day-to-day operations and meet project requirements.</li><li style=\"margin-left:0in;\">Creates and maintains Microsoft Entra and Exchange accounts.</li><li style=\"margin-left:0in;\">Manage the IT support team and prioritize issues as needed.</li><li style=\"margin-left:0in;\">Serve as a senior technical resource person for new procedures and support helpdesk knowledge transfer.</li><li style=\"margin-left:0in;\">Establish monitoring tools and quickly communicate all issues to facilitate proper evaluation, communication, and resolution.</li><li style=\"margin-left:0in;\">Maintains a positive, proactive attitude committed to continuous improvement of company culture and productivity.</li><li style=\"margin-left:0in;\">Work closely with the Cyber Security Team to maintain and improve IT system security.</li><li style=\"margin-left:0in;\">Maintains a clean and organized work area.</li><li style=\"margin-left:0in;\">Ability to perform functions of the job with minimal direction.</li><li style=\"margin-left:0in;\">Travel as needed, including some international travel.</li></ul></div><p style=\"margin-left:0in;\"><strong>Qualifications:&nbsp;</strong></p><div style=\"margin-left:0in;\"><ul style=\"list-style-type: disc;\"><li style=\"margin-left:0in;\">Experience managing an IT support team with multiple skill levels</li><li style=\"margin-left:0in;\">Experience implementing and using an IT ticketing system</li><li style=\"margin-left:0in;\">Experience tracking and reporting on metrics and KPIs from ticketing systems Experience with end user computers and printers/copiers</li><li style=\"margin-left:0in;\">Experience with contract and vendor negotiations</li><li style=\"margin-left:0in;\">Knowledge of Microsoft Office 365 and Entra (Azure Active Directory)</li><li style=\"margin-left:0in;\">Highly motivated, positive, responsible, organized, quick learner and a team player</li><li style=\"margin-left:0in;\">Strong problem solving and troubleshooting skills</li><li style=\"margin-left:0in;\">Experience with procurement and asset management</li></ul></div><p style=\"margin-left:0in;\"><strong>Education/Experience:</strong></p><div style=\"margin-left:0in;\"><ul style=\"list-style-type: disc;\"><li style=\"margin-left:0in;\">The position requires an AA/AS or BA/BS degree in a computer-related field plus 4 years of experience managing IT for a global company; or the combination of education and experience that enables the performance of all aspects of the position.</li></ul></div><p style=\"margin-left:0in;\">Don&#39;t meet every single requirement? We are dedicated to building an inclusive and authentic workplace, so if you&rsquo;re excited about this role but your experience doesn&rsquo;t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.</p><p style=\"margin-left:0in;\"><strong>What The Rock-It Company Will Offer You:&nbsp;</strong></p><p style=\"margin-left:0in;\">A growing logistics platform within the entertainment and luxury import/export logistics industry providing unrivaled experience and expertise for live events, touring, sports, luxury auto and art freight forwarding. Our teams serve as the premier freight forwarders handling some of the world&rsquo;s biggest concerts, festivals, and sporting events for many high-profile clients across the music &amp; sports industries to make the greatest shows and events possible across the world.</p><p style=\"margin-left:0in;\">Work with some of the most well-known and successful companies in the world. Your work will make an impact and be appreciated by others.</p><p style=\"margin-left:0in;\"><strong>Benefits &amp; Perks That Rock!</strong></p><ul type=\"disc\"><li style=\"margin-left:0in;\">Recharge &amp; Reset: Enjoy a generous PTO package with 18 vacation days, 2 floating holidays, 7 sick days, and 11 paid holidays annually. We know work-life balance is key.</li><li style=\"margin-left:0in;\">Your Health, Our Priority: Comprehensive medical, dental, and vision plans are just the start. Get employer contributions to your HSA if you choose a high-deductible health plan, plus access to convenient telemedicine through MDLive and mental health support through our Employee Assistance Program.</li><li style=\"margin-left:0in;\">Financially Fit: Secure your future with our 401(k) match and comprehensive employer-funded insurance (Basic Life, AD&amp;D, Short-Term Disability, and Long-Term Disability).</li><li style=\"margin-left:0in;\">Family Matters: Welcoming a new addition? We offer generous paid parental leave for all parents.</li><li style=\"margin-left:0in;\">Perks with a Purpose: Grow professionally with Continuing Education Reimbursement, give back with Charitable Donation Matching, and even snag free tickets to client events (when available)!</li><li style=\"margin-left:0in;\">Culture Club: We love to celebrate! Join us for regular company events like birthday lunches, sports outings, volunteer opportunities, and more.</li><li style=\"margin-left:0in;\">Optional Add-Ons: Customize your benefits with supplemental insurance (accident, critical illness, hospital indemnity) and pet insurance through MetLife.</li><li style=\"margin-left:0in;\">Sweet Savings: Score potential discounts on home and auto insurance through Farmers Insurance.</li></ul><p style=\"margin-left:0in;\"><em>The Rock-It Company is committed to the inclusion of all qualified individuals. As part of this commitment, Rock-It will ensure that persons with disabilities are provided with reasonable accommodation for the hiring process. If reasonable accommodation is needed, please contact&nbsp;</em><a href=\"mailto:[email protected]\" target=\"_blank\"><em>[email protected]</em></a><em>. Rock-It provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to legally protected characteristics under applicable federal, state or local law pertaining to the employee&rsquo;s state of employment.</em></p></div>\n",
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