Global Customer Quality Manager

{
  "content_hash": "2ae50ef50cc70a4f79941ae268b9e9a51cba5243935a7dcd9890b20a3f275723",
  "source_hash": "7e2f4912c2fb1ce14c745897805c8b28c3aded31c1f7a5fbb661b7a039612d16",
  "last_changed_at": "2026-06-20T12:20:00.061Z",
  "active_status": "active"
}

{
  "dedupe": null,
  "language": "en",
  "location": {
    "raw": "Pelzer, SC, United States",
    "city": "Pelzer",
    "region": "SC",
    "country": "United States",
    "is_remote": false,
    "confidence": 0.8
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-21T13:00:23.350Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
    "language": "en",
    "location": {
      "raw": "Pelzer, SC, United States",
      "city": "Pelzer",
      "region": "SC",
      "country": "United States",
      "is_remote": false,
      "confidence": 0.8
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": null,
  "salary_period": null,
  "workplace_type": null,
  "salary_currency": null
}

{}

{
  "detail": {
    "Id": "20271565",
    "Title": "Global Customer Quality Manager",
    "media": [],
    "skills": [],
    "JobType": null,
    "Category": "Manufacturing - Engineering",
    "JobGrade": null,
    "JobLevel": null,
    "JobShift": null,
    "WorkDays": null,
    "WorkHours": null,
    "WorkYears": null,
    "Department": null,
    "HotJobFlag": false,
    "StudyLevel": null,
    "WorkMonths": null,
    "WorkerType": null,
    "GeographyId": 300000004393794,
    "JobFamilyId": 300004055401472,
    "JobFunction": "Operations",
    "JobSchedule": null,
    "BusinessUnit": null,
    "ContractType": null,
    "Organization": null,
    "TrendingFlag": false,
    "workLocation": [
      {
        "Country": null,
        "Region1": null,
        "Region2": null,
        "Region3": null,
        "Building": null,
        "Latitude": "",
        "Longitude": "",
        "LocationId": null,
        "PostalCode": null,
        "TownOrCity": null,
        "AddressLine1": null,
        "AddressLine2": null,
        "AddressLine3": null,
        "AddressLine4": null,
        "LocationName": null
      }
    ],
    "ContentLocale": "en",
    "HiringManager": null,
    "LegalEmployer": null,
    "RequisitionId": 300007984513769,
    "WorkplaceType": "",
    "BusinessUnitId": 300000002391388,
    "OrganizationId": 300000002391628,
    "GeographyNodeId": 100042825556427,
    "JobFunctionCode": "OPS",
    "LegalEmployerId": 300000002393330,
    "PrimaryLocation": "Pelzer, SC, United States",
    "RequisitionType": "Professional",
    "NumberOfOpenings": null,
    "WorkplaceTypeCode": null,
    "BeFirstToApplyFlag": false,
    "otherWorkLocations": [],
    "secondaryLocations": [
      {
        "Name": "Westerville, OH, United States",
        "Latitude": "40.12577",
        "Longitude": "-82.93154",
        "CountryCode": "US",
        "GeographyId": 300000004388254,
        "GeographyNodeId": 100042825556221,
        "RequisitionLocationId": 300007984513773
      }
    ],
    "ExternalContactName": null,
    "ShortDescriptionStr": "The Global Customer Quality Manager is responsible for protecting the customer experience across global operations by leading structured problem-solving, ensuring rapid containment, and driving systemic corrective actions. This role owns the end-to-end management of customer quality issues, ensuring effective resolution, robust read-across deployment, and prevention of recurrence across all regions and product lines",
    "ExternalContactEmail": null,
    "ExternalPostedEndDate": null,
    "OtherRequisitionTitle": null,
    "requisitionFlexFields": [],
    "ApplyWhenNotPostedFlag": false,
    "DomesticTravelRequired": null,
    "ExternalDescriptionStr": "<div style=\"font-style:normal;font-weight:400;margin:0px;padding:0px\">\n <p><strong><u>POSITION SUMMARY</u></strong>&nbsp;</p>\n</div>\n<div style=\"font-style:normal;font-weight:400;margin:0px;padding:0px\">\n <p>The Global Customer Quality Manager is responsible for protecting the customer experience across global operations by leading structured problem-solving, ensuring rapid containment, and driving systemic corrective actions. This role owns the end-to-end management of customer quality issues, ensuring effective resolution, robust read-across deployment, and prevention of recurrence across all regions and product lines</p>\n <p>&nbsp;</p>\n <div style=\"font-style:normal;font-weight:400;margin:0px;padding:0px\">\n  <div style=\"margin:0px;padding:0px\">\n   <p><strong><u>RESPONSIBILITIES&nbsp;</u></strong>&nbsp;</p>\n  </div>\n  <div style=\"margin:0px;padding:0px\">\n   <p><strong>Customer Issue Management</strong>&nbsp;&nbsp;</p>\n  </div>\n  <div style=\"margin:0px;padding:0px\">\n   <ul>\n    <li>Serve as the primary global interface for customer quality issues and escalations&nbsp;&nbsp;</li>\n   </ul>\n  </div>\n  <div style=\"margin:0px;padding:0px\">\n   <ul>\n    <li>Ensure rapid containment, clear communication, and timely resolution of all customer complaints&nbsp;&nbsp;</li>\n   </ul>\n  </div>\n  <div style=\"margin:0px;padding:0px\">\n   <ul>\n    <li>Lead customer reviews, reporting, and executive-level updates on issue status&nbsp;&nbsp;</li>\n   </ul>\n  </div>\n  <div style=\"margin:0px;padding:0px\">\n   <p><strong>Problem Solving &amp; 8D Leadership</strong>&nbsp;&nbsp;</p>\n  </div>\n  <div style=\"margin:0px;padding:0px\">\n   <ul>\n    <li>Own and enforce disciplined problem-solving using 8D, 5-Why, and root cause methodologies&nbsp;&nbsp;</li>\n   </ul>\n  </div>\n  <div style=\"margin:0px;padding:0px\">\n   <ul>\n    <li>Ensure quality of root cause, corrective actions, and verification of effectiveness&nbsp;&nbsp;</li>\n   </ul>\n  </div>\n  <div style=\"margin:0px;padding:0px\">\n   <ul>\n    <li>Drive standardization of problem-solving across all plants and regions&nbsp;&nbsp;</li>\n   </ul>\n  </div>\n  <div style=\"margin:0px;padding:0px\">\n   <p><strong>Global Read-Across Deployment</strong>&nbsp;&nbsp;</p>\n  </div>\n  <div style=\"margin:0px;padding:0px\">\n   <ul>\n    <li>Lead structured <strong>read-across process</strong> to prevent recurrence across similar products, processes, and locations&nbsp;&nbsp;</li>\n   </ul>\n  </div>\n  <div style=\"margin:0px;padding:0px\">\n   <ul>\n    <li>Ensure actions are deployed, validated, and sustained globally&nbsp;&nbsp;</li>\n   </ul>\n  </div>\n  <div style=\"margin:0px;padding:0px\">\n   <ul>\n    <li>Identify systemic risks and proactively eliminate them&nbsp;&nbsp;</li>\n   </ul>\n  </div>\n  <div style=\"margin:0px;padding:0px\">\n   <p><strong>Cross-Functional Coordination</strong>&nbsp;&nbsp;</p>\n  </div>\n  <div style=\"margin:0px;padding:0px\">\n   <ul>\n    <li>Collaborate with Manufacturing, Supplier Quality, Engineering, and Field Service teams&nbsp;&nbsp;</li>\n   </ul>\n  </div>\n  <div style=\"margin:0px;padding:0px\">\n   <ul>\n    <li>Ensure alignment between customer issues and internal corrective actions&nbsp;&nbsp;</li>\n   </ul>\n  </div>\n  <div style=\"margin:0px;padding:0px\">\n   <ul>\n    <li>Drive accountability across regions and functions&nbsp;&nbsp;</li>\n   </ul>\n  </div>\n  <div style=\"margin:0px;padding:0px\">\n   <p><strong>Performance Monitoring &amp; Reporting</strong>&nbsp;&nbsp;</p>\n  </div>\n </div>\n <div style=\"font-style:normal;font-weight:400;margin:0px;padding:0px\">\n  <div style=\"margin:0px;padding:0px\">\n   <ul>\n    <li>Track and report key metrics such as Customer Complaints, FPY/FFPY, COPQ, and response timing&nbsp;&nbsp;</li>\n   </ul>\n  </div>\n  <div style=\"margin:0px;padding:0px\">\n   <ul>\n    <li>Identify trends and drive proactive improvements&nbsp;&nbsp;</li>\n   </ul>\n  </div>\n  <div style=\"margin:0px;padding:0px\">\n   <ul>\n    <li>Support digital dashboards and real-time visibility (QMS / BI tools)&nbsp;&nbsp;</li>\n   </ul>\n  </div>\n  <div style=\"margin:0px;padding:0px\">\n   <p>&nbsp;<strong>Customer Relationship Management</strong>&nbsp;&nbsp;</p>\n  </div>\n  <div style=\"margin:0px;padding:0px\">\n   <ul>\n    <li>Build strong relationships with key customers&nbsp;&nbsp;</li>\n   </ul>\n  </div>\n  <div style=\"margin:0px;padding:0px\">\n   <ul>\n    <li>Represent the organization in audits, reviews, and escalation meetings&nbsp;&nbsp;</li>\n   </ul>\n  </div>\n  <div style=\"margin:0px;padding:0px\">\n   <ul>\n    <li>Drive customer confidence through transparency and execution&nbsp;</li>\n   </ul>\n  </div>\n  <div style=\"margin:0px;padding:0px\">\n   <p>&nbsp;</p>\n  </div>\n  <div style=\"margin:0px;padding:0px\">\n   <p><strong><u>QUALIFICATIONS</u></strong>&nbsp;</p>\n  </div>\n  <div style=\"margin:0px;padding:0px\">\n   <ul>\n    <li>7+ years in Quality, Manufacturing, or Customer Quality roles&nbsp;&nbsp;</li>\n   </ul>\n  </div>\n  <div style=\"margin:0px;padding:0px\">\n   <ul>\n    <li>Experience managing global customer accounts and escalations&nbsp;&nbsp;</li>\n   </ul>\n  </div>\n  <div style=\"margin:0px;padding:0px\">\n   <ul>\n    <li>Strong expertise in problem-solving methodologies (8D, Root Cause, PFMEA)&nbsp;&nbsp;</li>\n   </ul>\n  </div>\n  <div style=\"margin:0px;padding:0px\">\n   <ul>\n    <li>Experience in automotive, industrial, or data center manufacturing environments&nbsp;&nbsp;</li>\n   </ul>\n  </div>\n  <div style=\"margin:0px;padding:0px\">\n   <ul>\n    <li>Proven ability to lead cross-functional teams in high-pressure situations&nbsp;&nbsp;</li>\n   </ul>\n  </div>\n  <div style=\"margin:0px;padding:0px\">\n   <ul>\n    <li>Strong communication skills with ability to interface at executive levels&nbsp;</li>\n   </ul>\n   <div style=\"font-style:normal;font-weight:400;margin:0px;padding:0px\">\n    <div style=\"margin:0px;padding:0px\">\n     <p><strong><u>EDUCATION AND CERTIFICATIONS</u></strong>&nbsp;</p>\n    </div>\n    <div style=\"margin:0px;padding:0px\">\n     <ul>\n      <li>7+ years in Quality, Manufacturing, or Customer Quality roles&nbsp;&nbsp;</li>\n     </ul>\n    </div>\n    <div style=\"margin:0px;padding:0px\">\n     <ul>\n      <li>Experience managing global customer accounts and escalations&nbsp;&nbsp;</li>\n     </ul>\n    </div>\n    <div style=\"margin:0px;padding:0px\">\n     <ul>\n      <li>Strong expertise in problem-solving methodologies (8D, Root Cause, PFMEA)&nbsp;&nbsp;</li>\n     </ul>\n    </div>\n   </div>\n   <div style=\"font-style:normal;font-weight:400;margin:0px;padding:0px\">\n    <div style=\"margin:0px;padding:0px\">\n     <ul>\n      <li>Experience in automotive, industrial, or data center manufacturing environments&nbsp;&nbsp;</li>\n     </ul>\n    </div>\n    <div style=\"margin:0px;padding:0px\">\n     <ul>\n      <li>Proven ability to lead cross-functional teams in high-pressure situations&nbsp;&nbsp;</li>\n     </ul>\n    </div>\n    <div style=\"margin:0px;padding:0px\">\n     <ul>\n      <li>Strong communication skills with ability to interface at executive levels&nbsp;&nbsp;</li>\n     </ul>\n    </div>\n    <div style=\"margin:0px;padding:0px\">\n     <p>&nbsp;</p>\n    </div>\n    <div style=\"margin:0px;padding:0px\">\n     <p><strong><u>PHYSICAL REQUIREMENTS</u></strong>&nbsp;</p>\n    </div>\n    <div style=\"margin:0px;padding:0px\">\n     <ul>\n      <li>No Special Physical Requirements&nbsp;</li>\n     </ul>\n     <p>&nbsp;</p>\n     <p><strong>The successful candidate will embrace Vertiv’s Core Principals &amp; Behaviors to help execute our Strategic Priorities.</strong>&nbsp;</p>\n     <p>&nbsp;</p>\n     <p><strong>OUR CORE PRINCIPALS</strong>: Safety<i>.&nbsp; Integrity.&nbsp; Respect.&nbsp; Teamwork.&nbsp; Inclusion.</i></p>\n     <p>&nbsp;</p>\n     <p><strong>OUR STRATEGIC PRIORITIES</strong></p>\n     <p><i>•&nbsp; High-Performance Culture</i></p>\n     <p><i>• Customer Focus</i></p>\n     <p><i>•&nbsp; Operational Excellence</i></p>\n     <p><i>•&nbsp; Innovation</i></p>\n     <p><i>•&nbsp; Financial Strength</i></p>\n     <p>&nbsp;</p>\n     <p><strong>VERTIV BEHAVIORS</strong></p>\n     <ul>\n      <li><i>Own it</i></li>\n      <li><i>Act with urgency</i></li>\n      <li><i>Foster a customer-first mindset</i></li>\n      <li><i>Think big and execute</i></li>\n      <li><i>Lead by example</i></li>\n      <li><i>Drive continuous improvement</i></li>\n      <li><i>Learn and seek out development</i></li>\n      <li><i>Promote transparent &amp; open communication&nbsp;</i></li>\n     </ul>\n     <p>&nbsp;</p>\n     <p><strong>About Vertiv</strong></p>\n     <p>Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers’ vital applications to run continuously, perform optimally and grow with their business needs. &nbsp;Vertiv solves the most important challenges facing today’s data centers, communication networks and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network. Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more. &nbsp;&nbsp;</p>\n     <p>&nbsp;</p>\n     <p><strong>Work Authorization</strong></p>\n     <p>No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.</p>\n     <p>&nbsp;</p>\n     <p><strong>Equal Opportunity Employer</strong></p>\n     <p><i>Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to&nbsp;</i><a href=\"mailto:[email protected]\" target=\"_blank\"><i>[email protected]</i></a><i>.</i></p>\n     <p>&nbsp;</p>\n     <p>&nbsp;</p>\n    </div>\n   </div>\n  </div>\n </div>\n</div>",
    "ObjectVerNumberProfile": "1",
    "PrimaryLocationCountry": "US",
    "CorporateDescriptionStr": "",
    "ExternalPostedStartDate": "2026-05-22T17:47:15+00:00",
    "ExternalQualificationsStr": "",
    "InternalQualificationsStr": "",
    "OrganizationDescriptionStr": "",
    "primaryLocationCoordinates": [
      {
        "Latitude": "34.64529",
        "Longitude": "-82.46423",
        "CountryCode": "US",
        "GeographyId": 300000004393794,
        "GeographyNodeId": 100042825556427
      }
    ],
    "ExternalResponsibilitiesStr": "",
    "InternalResponsibilitiesStr": "",
    "InternationalTravelRequired": null
  },
  "list_job": {
    "Id": "20271565",
    "Title": "Global Customer Quality Manager",
    "JobType": null,
    "Distance": 1779408000000,
    "JobShift": null,
    "Language": "US",
    "WorkDays": null,
    "JobFamily": null,
    "Relevancy": 2,
    "WorkHours": null,
    "Department": null,
    "HotJobFlag": false,
    "PostedDate": "2026-05-22",
    "StudyLevel": null,
    "WorkerType": null,
    "GeographyId": 300000004393794,
    "JobFunction": null,
    "JobSchedule": null,
    "BusinessUnit": null,
    "ContractType": null,
    "ManagerLevel": null,
    "Organization": null,
    "TrendingFlag": false,
    "workLocation": [
      {
        "Country": null,
        "Region1": null,
        "Region2": null,
        "Region3": null,
        "Building": null,
        "Latitude": null,
        "Longitude": null,
        "LocationId": null,
        "PostalCode": null,
        "TownOrCity": null,
        "AddressLine1": null,
        "AddressLine2": null,
        "AddressLine3": null,
        "AddressLine4": null,
        "LocationName": null
      }
    ],
    "LegalEmployer": null,
    "MediaThumbURL": null,
    "WorkplaceType": "",
    "BusinessUnitId": 300000002391388,
    "OrganizationId": 300000002391628,
    "PostingEndDate": null,
    "LegalEmployerId": 300000002393330,
    "PrimaryLocation": "Pelzer, SC, United States",
    "WorkDurationYears": null,
    "WorkplaceTypeCode": null,
    "BeFirstToApplyFlag": false,
    "WorkDurationMonths": null,
    "otherWorkLocations": [],
    "secondaryLocations": [
      {
        "Name": "Westerville, OH, United States",
        "Latitude": 40.12577,
        "Longitude": -82.93154,
        "CountryCode": "US",
        "GeographyId": 300000004388254,
        "GeographyNodeId": 100042825556221,
        "RequisitionLocationId": 300007984513773
      }
    ],
    "ShortDescriptionStr": "The Global Customer Quality Manager is responsible for protecting the customer experience across global operations by leading structured problem-solving, ensuring rapid containment, and driving systemic corrective actions. This role owns the end-to-end management of customer quality issues, ensuring effective resolution, robust read-across deployment, and prevention of recurrence across all regions and product lines",
    "requisitionFlexFields": [],
    "DomesticTravelRequired": null,
    "PrimaryLocationCountry": "US",
    "ExternalQualificationsStr": null,
    "ExternalResponsibilitiesStr": null,
    "InternationalTravelRequired": null
  },
  "detail_meta": {
    "url": "https://egup.fa.us2.oraclecloud.com/hcmRestApi/resources/latest/recruitingCEJobRequisitionDetails?expand=all&onlyData=true&finder=ById;Id=%2220271565%22,siteNumber=cx",
    "http_status": 200,
    "content_type": "application/json",
    "response_bytes": 14631
  },
  "detail_errors": []
}