Principal Consultant, Cloud Engineer

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive. As a Senior Cloud Engineer specializing in Microsoft Azure you will designing and hardening landing zones, automating infrastructure with IaC, and enforcing security, governance, and networking best practices. This role is very customer-facing, partnering with business leaders and engineering teams in the successful delivery of Azure Cloud solutions. #LI-DD1 Team Overview For ten years in a row our Microsoft practice has achieved Microsoft's Inner Circle Award designation and we have been recognized as 'Partner of the year for Microsoft Dynamics 365 Service', ‘Partner of the year for Microsoft Dynamics 365 Marketing’ and as a Partner of the year finalist for ‘Intelligent Sales & Marketing’. In addition to our ongoing Gold Partner status, our competencies range from software development and deployment of Dynamics 365, to Power Platform, Azure and Microsoft 365. In mid-2022, the team was also named as one of only a handful of launch partners for the Microsoft Digital Contact Center Platform. Our integrated team approach of experienced CX engineers, developers, data scientists, and solution architects, design, deploy and support complex and fully integrated digital solutions that are focused on creating an exceptional customer experience. About Us Avtex is now TTEC Digital. The acquisition aligns to TTEC’s continued focus on fueling experience transformations. Our deep expertise in the most innovative and disruptive brands in the digital industry enables our clients to provide amazing customer experiences. TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). TTEC Engage is a 60,000+ employee service company, with customers in more than 80 countries. Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity. Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications. #LI-REMOTEUS What You'll Be Doing Lead medium-scale technical requirements elicitation, design, and scoping discussions, internally and/or with existing and potential clients Decompose medium-scale requirements/user stories into tasks, and accurately estimate the effort to complete those tasks Demonstrate a consistent capability for successful project leadership, including both on- and off-shore resources Proactively and professionally raise and articulates risks with the PM, project delivery team, and internal leadership Assist in winning and/or extending business by working cross-functionally with sales and delivery to develop client proposals and presentations around process and solution options, clearly explaining technical concepts for shared understanding to facilitate decision-making Design and set standards for low- to medium-complexity solutions using a variety of technologies, platforms, and integrations What You'll Bring to the Role 3+ years of experience with Agile delivery, and ability to recommend whether an Agile, traditional/waterfall, or hybrid approach is most suitable for a project 5+ years’ experience leading consulting projects with three or more of the following types of projects, and is considered a go-to source of knowledge for others: Landing Zones & Governance, Identity & Access (Microsoft Entra), Compliance & Risk, Security Architecture, Reliability/Backup/Disaster Recovery, Hybrid & Edge, Observability & Operations, Performance & Scalability, Cost & FinOps: Budgets/alerts, Networking 5+ years’ experience leading consulting projects using four or more of the following tools and technologies, and is considered a go-to source of knowledge for others: Azure Infrastructure as Code (IaC) & Automation, Azure Compliance, Azure Governance, Azure Landing Zone Design, Azure Networking, Azure Security, Azure Virtual Machine & Storage resources, Azure AKS/Kubernetes, Entra Build, Entra Manage 4 or more Microsoft Azure Infrastructure & Operations, DevOps Automation, Networking, and/or Security certifications, AZ104 and AZ305 are must-haves Ability to present to clients in a business-focused, impactful, and persuasive manner Proven ability to lead projects including both on- and off-shore resources

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