IT Helpdesk

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          "text": "<p>[Primary responsibilities]</p><ul><li>Serving as initial point of contact for internal applications, hardware, mobile and remote technology in a manufacturing environment</li><li>Logging, categorizing and actioning all incoming ticket activity in the Helpdesk Ticketing system</li><li>Following up on any outstanding issues with customers regarding status and closure of incidents/requests</li><li>Troubleshooting and resolve hardware, software and network problems</li><li>Document procedures, FAQs, and inventory of assets</li><li>Able to Isolate problem trends and complete troubleshooting efforts for recurring problems until discovery of permanent solutions.</li><li>Provides technical advice to executive-level and their assistant based on developed expertise in the field of IT</li><li>Provide extraordinary IT support to customers at the C-level, and ensure high level of customer satisfaction</li><li>Build trust and good relationship with customer and act as a bridge between customer and consulting group for new business opportunities</li><li>Company Security program administrator</li><li>Company VPN administrator</li><li>Company IT policy and application form creation</li><li>VIP support, Business travelers support</li><li>IT server room cleanup and follow up all kind of issue in IT room</li><li>Network issue checkup and cooperation with Network team</li><li>File server issue checkup and cooperation with Server team</li><li>PC and laptop repair and software issue solving skill</li><li>Security application management</li><li>Windows and printer issue solving skill</li><li>Server and Network basic knowledge</li></ul>",
          "title": "Job Description"
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          "text": "<ul><li>Strong working knowledge of core applications including Windows 7/10/11, Microsoft Office, Imaging Software, SCCM and Active Directory</li><li>Excellent problem-solving, communication and interpersonal skills</li><li>Ability to prioritize and organize work to meet defined SLA's</li><li>Android mobile in corporation experience is a plus</li><li>Strong understanding of server or network basic skills</li></ul><p>[Requirements]</p><ul><li>Bachelor’s degree preferred with at least&#xa0;1+ years of Corporate Tech Support experience,</li><li>Must be willing to travel up to 10&#xa0;% of time</li><li>8am – 5pm working hour</li><li>Sometime, need to work at night and Saturday and Sunday If it is required</li></ul>",
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          "text": "<p>For More Open Positions Visit us at:<br>\n<em><strong><u>http://recruiting.woongjininc.com/</u></strong></em></p><p><br>\nOur Mission<br>\n<br>\nWOONGJIN, Inc. is a rapidly growing team who provides a range of unique, exceptional, and enhanced services to our clients. We have a strong moral code that includes the service of goodness without expectations of reward. We are motivated by the sense of responsibility and servant leadership.</p><p>Benefits</p><ul><li>Medical Insurance</li><li>Vision Insurance</li><li>Dental Insurance</li><li>401(k)</li><li>Paid Sick hours</li></ul>",
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