OM Admin Clerk

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    "description_html": "<p>Responsibilities:</p><p>Provide administrative support to the Call Center Administration Manager, Call Center Manager, Open Marketing and Owners Advantage departments to include but not be limited to:</p><ul><li>Verifies package sales, including qualifying prospective owners and members, as set forth in department established qualifications</li><li>Adheres to the Company script when communicating with prospective owners and members</li><li>Handles customer service calls to include date changes and general package information</li><li>Completes pre-arrival confirmation calls to all incoming vacation packages to confirm travel dates and presentation times</li><li>Follow up on all pending requests until completion and return all calls in a timely manner</li><li>Completes pre-arrival confirmation calls</li><li>Maintains a working knowledge of all resorts, Company products and services as they related to marketing and the company as a whole</li><li>Responsible for professionally and courteously handling escalated guest issues</li><li>Maintain a high level of accuracy and confidentiality in verifying and/or entering package data for the Marketing Call Center</li><li>Support the daily activities and assignments provided by leadership. Participate in proactive team efforts to achieve departmental and Marketing Call Center goals.</li><li>Adhere to all company and departmental policies and procedures</li><li>Additional duties that may be assigned to meet business needs</li></ul>",
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      "description": "<p>Description</p><p>Responsibilities:</p><p>Provide administrative support to the Call Center Administration Manager, Call Center Manager, Open Marketing and Owners Advantage departments to include but not be limited to:</p><ul><li>Verifies package sales, including qualifying prospective owners and members, as set forth in department established qualifications</li><li>Adheres to the Company script when communicating with prospective owners and members</li><li>Handles customer service calls to include date changes and general package information</li><li>Completes pre-arrival confirmation calls to all incoming vacation packages to confirm travel dates and presentation times</li><li>Follow up on all pending requests until completion and return all calls in a timely manner</li><li>Completes pre-arrival confirmation calls</li><li>Maintains a working knowledge of all resorts, Company products and services as they related to marketing and the company as a whole</li><li>Responsible for professionally and courteously handling escalated guest issues</li><li>Maintain a high level of accuracy and confidentiality in verifying and/or entering package data for the Marketing Call Center</li><li>Support the daily activities and assignments provided by leadership. Participate in proactive team efforts to achieve departmental and Marketing Call Center goals.</li><li>Adhere to all company and departmental policies and procedures</li><li>Additional duties that may be assigned to meet business needs</li></ul><p>Requirements</p><ul><li>Good interpersonal communication skills, written and verbal</li><li>Fluent with Microsoft Office Suite; Word , Excel and Outlook</li><li>Good organization skills</li><li>Ability to manage daily, weekly and special project deadlines</li><li>Self-starter</li><li>Exceptional customer service skills</li></ul>",
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