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Customer Service Associate

7a599ddd Ecbd 4514 882c Dc5e9c535edc 273894447619 1009 · Salem, OH, US, Salem, OH · Active · ADP Workforce Now Recruiting

Job facts

FieldValue
Company7a599ddd Ecbd 4514 882c Dc5e9c535edc 273894447619 1009
TitleCustomer Service Associate
Normalized title-
Department / team-
LocationSalem, OH, United States
Work model-
Employment typeFull Time
Salary-
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-05-29 / 2026-05-31
Changed / last seen2026-06-05 / 2026-06-05

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ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Salem.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

Company7a599ddd Ecbd 4514 882c Dc5e9c535edc 273894447619 1009
Sourceafc1ca1e-9704-4dd9-85a0-48b7994cb14a
ATS providerADP Workforce Now Recruiting

Description

Heritage Cooperative is always looking for friendly, outgoing, customer-service driven employees. Our people are our greatest asset, and we are constantly thinking outside of the box for new ways to make working at Heritage Cooperative attractive to our current and prospective employees. If you see yourself as a future Customer Service Associate with Heritage Cooperative, apply TODAY at www.heritagecooperative.com/Careers ! REQUIRED QUALIFICATIONS High school diploma or equivalent (or working toward completion). Strong interpersonal and communication skills. Basic math and computer skills. Ability to provide friendly, professional customer service. Ability to stand and move for extended periods. PREFERRED QUALIFICATIONS Previous retail or customer service experience. Familiarity with POS systems and cash handling. Experience working in a fast-paced environment. ESSENTIAL JOB FUNCTIONS Serve as a positive representation of Heritage Cooperative’s Core Values Provide Superior Customer Service Highest Standards of Integrity and Trust Continuous Improvement Being a Good Partner Customer Experience Greet customers promptly and provide friendly, courteous service. Assist customers with product selection, recommendations, and locating merchandise. Respond to customer questions regarding products, pricing, promotions, and policies. Resolve customer concerns or complaints professionally and escalate when necessary. Build positive relationships to encourage repeat business and customer loyalty. Sales and Transactions Operate the point-of-sale (POS) system accurately and efficiently. Process cash, credit card, check, and other forms of payment. Handle returns, exchanges, and refunds according to company procedures. Maintain accurate customer records when required. Store Operations Restock merchandise and maintain organized, visually appealing displays. Assist with pricing, labeling, and promotional signage. Help maintain cleanliness and overall store appearance. Support opening and closing procedures, including basic reporting tasks. Participate in all monthly inventory counts Team and Communications Work collaboratively with team members and support store leadership. Communicate customer feedback, inventory needs, and operational issues to supervisors. Participate in training to maintain product knowledge and service standards. Abide by all safety regulations to ensure safety of oneself, coworkers and customers Other duties as assigned WHY HERITAGE? Medical, Dental, and Vision Insurance Company Paid Life and AD&D Insurance Company Paid Short-Term and Long-Term Disability Paid Holidays, Sick, and Vacation Time 401k with Company Match after 6 months Farm Bureau Membership Profit Sharing Questions? Contact [email protected] DISCLAIMER The job description is not intended to cover or describe all tasks, duties and responsibilities the employee may be required to be asked to perform. Heritage Cooperative retains the right to change or add new tasks, duties and responsibilities at any time, with or without notice to the employee. WORK AUTHORIZATION Evidence of work authorization upon employment is required in compliance with the Immigration Reform and Control Act of 1986. Completion of USCIS form I-9 will be required in order to verify employment eligibility within 3 business days of the first day of employment. AAP/EEO STATEMENT Heritage Cooperative provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Heritage Cooperative complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Heritage Cooperative expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Heritage Cooperative’s employees to perform their job duties may result in discipline up to and including termination.

Full job record

Job ID4a96edecc1c37be5b631ebe90e08db808f8aef3d
Org ID140fdaa3-ede7-403a-bff3-7f2bd66f747a
Source IDafc1ca1e-9704-4dd9-85a0-48b7994cb14a
Board IDafc1ca1e-9704-4dd9-85a0-48b7994cb14a
Provideradp_workforcenow
Provider Job Key581406
TitleCustomer Service Associate
Normalized Title—
Statusactive
Activeyes
Location TextSalem, OH, US, Salem, OH
Department—
Team—
Employment Typefull_time
Workplace Type—
Remote Policy—
CountryUnited States
RegionOH
CitySalem
Salary Raw—
Salary Min—
Salary Max—
Salary Currency—
Salary Period—
Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=7a599ddd-ecbd-4514-882c-dc5e9c535edc&ccId=273894447619_1009&lang=en_US&type=JS&jobId=581406&jwId=9202027733622_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=7a599ddd-ecbd-4514-882c-dc5e9c535edc&ccId=273894447619_1009&lang=en_US&type=JS&jobId=581406&jwId=9202027733622_1
First Seen At2026-05-31 18:51:24Z
Last Seen At2026-06-05 02:06:33Z
Last Checked At2026-06-05 02:06:33Z
Last Changed At2026-06-05 02:06:33Z
Inactive At—
Source Posted At2026-05-29 15:52:00Z
Source Updated At—
Raw Payload Uris3://bluework-jobs-prod-raw-590183727216/raw/provider=adp_workforcenow/board=7a599ddd-ecbd-4514-882c-dc5e9c535edc|273894447619_1009/date=2026-06-05/2026-06-05T02-06-30-472Z-27a05853506300c7954c768caffa1e834c01a1d771f49da5f109eb87d1b651ce.json
Event Fields
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  "last_changed_at": "2026-06-05T02:06:33.399Z",
  "active_status": "active"
}
Parsed Structured
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Extensions
{}
Native Structured
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    "requisitionDescription": "<div><div><div><div><div><div><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/23.18.17/styles/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\"></div><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;' data-pasted=\"true\"><span style=\"font-size: 16px; font-family: arial, sans-serif; color: black; background: white;\">Heritage Cooperative is always looking for friendly, outgoing, customer-service driven employees. Our people are our greatest asset, and we are constantly thinking outside of the box for new ways to make working at Heritage Cooperative attractive to our current and prospective employees. If you see yourself as a future Customer Service Associate with Heritage Cooperative, apply TODAY at&nbsp;</span><span style=\"font-family: arial, sans-serif; font-size: 16px;\"><a href=\"http://www.heritagecooperative.com/Careers\" target=\"_blank\" style=\"font-size: 16px;\"><span style=\"background: white;\">www.heritagecooperative.com/Careers</span></a></span><span style=\"font-size: 16px; font-family: arial, sans-serif; color: black; background: white;\">!&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style=\"font-family: arial, sans-serif; font-size: 16px;\"><br></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style=\"font-family: arial, sans-serif; font-size: 16px;\"><br></span></p><p style=\"margin-left:0in;\" data-pasted=\"true\"><span style=\"font-family: arial, sans-serif; font-size: 16px;\">REQUIRED QUALIFICATIONS&nbsp;</span></p><p style=\"margin-left:0in;\"><span style=\"font-family: arial, sans-serif; font-size: 16px;\">High school diploma or equivalent (or working toward completion).</span></p><p style=\"margin-left:0in;\"><span style=\"font-family: arial, sans-serif; font-size: 16px;\">Strong interpersonal and communication skills.</span></p><p style=\"margin-left:0in;\"><span style=\"font-family: arial, sans-serif; font-size: 16px;\">Basic math and computer skills.</span></p><p style=\"margin-left:0in;\"><span style=\"font-family: arial, sans-serif; font-size: 16px;\">Ability to provide friendly, professional customer service.</span></p><p style=\"margin-left:0in;\"><span style=\"font-family: arial, sans-serif; font-size: 16px;\">Ability to stand and move for extended periods.</span></p><p style=\"margin-left:0in;\"><span style=\"font-family: arial, sans-serif; font-size: 16px;\"><br></span></p><p style=\"margin-left:0in;\"><span style=\"font-family: arial, sans-serif; font-size: 16px;\">PREFERRED QUALIFICATIONS</span></p><p style=\"margin-left:0in;\"><span style=\"font-family: arial, sans-serif; font-size: 16px;\">Previous retail or customer service experience.</span></p><p style=\"margin-left:0in;\"><span style=\"font-family: arial, sans-serif; font-size: 16px;\">Familiarity with POS systems and cash handling.</span></p><p style=\"margin-left:0in;\"><span style=\"font-family: arial, sans-serif; font-size: 16px;\">Experience working in a fast-paced environment.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style=\"font-family: arial, sans-serif; font-size: 16px;\"><br></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style=\"font-family: arial, sans-serif; font-size: 16px;\">&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style=\"font-family: arial, sans-serif; font-size: 16px;\"><strong><span style=\"line-height: 107%;\">ESSENTIAL JOB FUNCTIONS</span></strong></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style=\"font-size: 16px; line-height: 107%; font-family: arial, sans-serif;\">Serve as a positive representation of Heritage Cooperative&rsquo;s Core Values</span></p><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;\"><li style=\"margin: 0in 0in 8pt; font-size: 16px; font-family: arial, sans-serif;\"><span style=\"line-height: 107%;\">Provide Superior Customer Service</span></li><li style=\"margin: 0in 0in 8pt; font-size: 16px; font-family: arial, sans-serif;\"><span style=\"line-height: 107%;\">Highest Standards of Integrity and Trust</span></li><li style=\"margin: 0in 0in 8pt; font-size: 16px; font-family: arial, sans-serif;\"><span style=\"line-height: 107%;\">Continuous Improvement</span></li><li style=\"margin: 0in 0in 8pt; font-size: 16px; font-family: arial, sans-serif;\"><span style=\"line-height: 107%;\">Being a Good Partner</span></li></ul></div><div style=\"margin-left:0in;\" data-pasted=\"true\"><ul style=\"list-style-type: disc;\"><li style=\"margin-left: 0in; font-family: arial, sans-serif; font-size: 16px;\">Customer Experience&nbsp;<ul style=\"list-style-type: circle; font-family: initial; font-size: initial;\"><li style=\"font-family: arial, sans-serif; font-size: 16px;\">Greet customers promptly and provide friendly, courteous service.</li><li style=\"font-family: arial, sans-serif; font-size: 16px;\">Assist customers with product selection, recommendations, and locating merchandise.</li><li style=\"font-family: arial, sans-serif; font-size: 16px;\">Respond to customer questions regarding products, pricing, promotions, and policies.</li><li style=\"font-family: arial, sans-serif; font-size: 16px;\">Resolve customer concerns or complaints professionally and escalate when necessary.</li><li style=\"font-family: arial, sans-serif; font-size: 16px;\">Build positive relationships to encourage repeat business and customer loyalty.</li></ul></li><li style=\"margin-left: 0in; font-family: arial, sans-serif; font-size: 16px;\">Sales and Transactions<ul style=\"list-style-type: circle; font-family: initial; font-size: initial;\"><li style=\"font-family: arial, sans-serif; font-size: 16px;\">Operate the point-of-sale (POS) system accurately and efficiently.</li><li style=\"font-family: arial, sans-serif; font-size: 16px;\">Process cash, credit card, check, and other forms of payment.</li><li style=\"font-family: arial, sans-serif; font-size: 16px;\">Handle returns, exchanges, and refunds according to company procedures.</li><li style=\"font-family: arial, sans-serif; font-size: 16px;\">Maintain accurate customer records when required.</li></ul></li><li style=\"margin-left: 0in; font-family: arial, sans-serif; font-size: 16px;\">Store Operations<ul style=\"list-style-type: circle; font-family: initial; font-size: initial;\"><li style=\"font-family: arial, sans-serif; font-size: 16px;\">Restock merchandise and maintain organized, visually appealing displays.</li><li style=\"font-family: arial, sans-serif; font-size: 16px;\">Assist with pricing, labeling, and promotional signage.</li><li style=\"font-family: arial, sans-serif; font-size: 16px;\">Help maintain cleanliness and overall store appearance.</li><li style=\"font-family: arial, sans-serif; font-size: 16px;\">Support opening and closing procedures, including basic reporting tasks.</li><li style=\"font-family: arial, sans-serif; font-size: 16px;\">Participate in all monthly inventory counts</li></ul></li><li style=\"margin-left: 0in; font-family: arial, sans-serif; font-size: 16px;\">Team and Communications<ul style=\"list-style-type: circle; font-family: initial; font-size: initial;\"><li style=\"font-family: arial, sans-serif; font-size: 16px;\">Work collaboratively with team members and support store leadership.</li><li style=\"font-family: arial, sans-serif; font-size: 16px;\">Communicate customer feedback, inventory needs, and operational issues to supervisors.</li><li style=\"font-family: arial, sans-serif; font-size: 16px;\">Participate in training to maintain product knowledge and service standards.</li></ul></li><li style=\"margin-left: 0in; font-family: arial, sans-serif; font-size: 16px;\">Abide by all safety regulations to ensure safety of oneself, coworkers and customers</li><li style=\"margin-left: 0in; font-family: arial, sans-serif; font-size: 16px;\">Other duties as assigned&nbsp;</li></ul></div><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style=\"font-family: arial, sans-serif; font-size: 16px;\"><strong><em>&nbsp;</em></strong></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style=\"font-family: arial, sans-serif; font-size: 16px;\"><strong><span style=\"line-height: 107%;\">WHY HERITAGE?</span></strong></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style=\"font-size: 16px; font-family: arial, sans-serif;\">Medical, Dental, and Vision Insurance</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style=\"font-size: 16px; font-family: arial, sans-serif;\">Company Paid Life and AD&amp;D Insurance</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style=\"font-size: 16px; font-family: arial, sans-serif;\">Company Paid Short-Term and Long-Term Disability</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style=\"font-size: 16px; font-family: arial, sans-serif;\">Paid Holidays, Sick, and Vacation Time</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style=\"font-size: 16px; font-family: arial, sans-serif;\">401k with Company Match after 6 months</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style=\"font-size: 16px; font-family: arial, sans-serif;\">Farm Bureau Membership</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style=\"font-size: 16px; font-family: arial, sans-serif;\">Profit Sharing</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style=\"font-family: arial, sans-serif; font-size: 16px;\"><strong><em>&nbsp;</em></strong><strong><em>&nbsp;</em></strong></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;text-align:center;'><span style=\"font-family: arial, sans-serif; font-size: 16px;\"><strong><em>&nbsp;</em></strong></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;text-align:center;'><span style=\"font-family: arial, sans-serif; font-size: 16px;\"><strong><em>Questions? Contact&nbsp;</em></strong><a href=\"mailto:[email protected]\" target=\"_blank\" style=\"font-size: 16px;\"><strong><em>[email protected]</em></strong></a></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style=\"font-family: arial, sans-serif; font-size: 16px;\"><strong><span style=\"line-height: 107%;\">DISCLAIMER</span></strong></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style=\"font-size: 16px; line-height: 107%; font-family: arial, sans-serif;\">The job description is not intended to cover or describe all tasks, duties and responsibilities the employee may be required to be asked to perform. Heritage Cooperative retains the right to change or add new tasks, duties and responsibilities at any time, with or without notice to the employee.&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style=\"font-family: arial, sans-serif; font-size: 16px;\"><strong><span style=\"line-height: 107%;\">WORK AUTHORIZATION</span></strong></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style=\"font-size: 16px; line-height: 107%; font-family: arial, sans-serif;\">Evidence of work authorization upon employment is required in compliance with the Immigration Reform and Control Act of 1986. Completion of USCIS form I-9 will be required in order to verify employment eligibility within 3 business days of the first day of employment.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style=\"font-family: arial, sans-serif; font-size: 16px;\"><strong><span style=\"line-height: 107%;\">AAP/EEO STATEMENT</span></strong></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style=\"font-size: 16px; line-height: 107%; font-family: arial, sans-serif;\">Heritage Cooperative provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Heritage Cooperative complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.5in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style=\"font-family: arial, sans-serif; font-size: 16px;\">&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style=\"font-size: 16px; line-height: 107%; font-family: arial, sans-serif;\">Heritage Cooperative expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Heritage Cooperative&rsquo;s employees to perform their job duties may result in discipline up to and including termination.</span></p><div><div class=\"fr-view\"><div><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:107%;font-size:15px;font-family:\"Calibri\",sans-serif;'><br></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:107%;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-size:12px;line-height:107%;font-family:Overpass;\">&nbsp;</span></p></div></div></div></div></div></div></div></div>\n",
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