Group Rooms Controller - Marriott Fort Collins, Colorado

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    "requisitionDescription": "<div><div><p style=\"margin-left:0in;\"><span style='color: rgb(38, 35, 33); font-family: Circular, -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto, Oxygen, Ubuntu, Cantarell, \"Fira Sans\", \"Droid Sans\", \"Helvetica Neue\", sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;' data-pasted=\"true\">Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Group Rooms Controller for the Marriott in Fort Collins, Colorado.</span></p><p style=\"margin-left:0in;\" data-pasted=\"true\">Come be a part of Fort Collins, Colorado&#39;s PREMIER Full-Service hotel! At Marriott, we never stop searching for inventive ways to serve our customers, provide opportunities for our associates, and grow our business. The company that began as a nine-seat A&amp;W root beer stand in 1927 is recognized today as a top employer and for its superior business operations.</p><p style=\"margin-left:0in;\"><em>Be Inspired! Be Empowered! Be You!</em></p><p style=\"margin-left:0in;\">&ldquo;With Marriott&rsquo;s TakeCare culture, associates are always the heart of our business.&rdquo; &ndash; Bill Marriott</p><p style=\"margin-left:0in;\"><strong>Purpose:</strong></p><p style=\"margin-left:0in;\" data-pasted=\"true\">Provide administrative and clerical support to Sales and Catering Managers and the Front Desk to ensure exceptional customer satisfaction. Serve as a key point of communication by professionally operating the hotel switchboard and managing guest and hotel inquiries. Maintain the accuracy of room blocks and reservations, contributing to a seamless guest experience that maximizes satisfaction and operational efficiency, this includes forecasting of room inventory.</p><p style=\"margin-left:0in;\"><strong>ESSENTIAL DUTIES/RESPONSIBILITIES:</strong></p><ul><li>Answer all incoming calls promptly in the prescribed manner.</li><li>Process all reservation requests, changes, and cancellations received by computer, phone, fax, or mail.</li><li>Explain guarantee, special rate, and cancellation policies to callers</li><li>Pre-register designated guests and prepare key packets when possible</li><li>Organize and coordinate pre-blocking/ pre-registration for arriving groups.</li><li>Review out of order rooms daily</li><li>Identify any over-commitments.</li><li>Answer questions about property facilities/services and accommodations.</li><li>Follow sales techniques to maximize revenue.</li><li>Communicate information regarding designated VIP reservations.</li><li>Input and access data in reservation system.</li><li>Input group rooming lists using reservations systems, revise room blocks to maintain the required number of rooms available and keep organized files of all groups.</li><li>Set up proper billing accounts according to accounting policies.</li><li>Welcome and acknowledge all guests according to company standards; anticipate and address guest service needs; assist individuals with disabilities; than guests with genuine appreciation.</li><li>Type correspondence, reports and forms as well as prepare simple written correspondence.</li><li>Once Sales Manager Contracts are completed, GRC&rsquo;s responsibility is to create the Group Block in the PMS/Marsha System</li><li>Create new files and monitor trace files; geographic, trace and master cards.</li><li>Prepare coversheets and rooming lists based on room blocks and customer information.</li><li>Send Weekly PHT Reports to the Sales team, and other reports as needed.</li><li>Professional and positive communication with both guests and fellow employees.</li><li>Proactive attitude and Forward thinking when dealing with group blocks, deadlines, and detailing/rooming lists.</li><li>Verify all reservations and group room blocks. Input promptly, correctly code and update all hotel information into the reservation system.</li><li>Maintain group information, monitor the progress of all room blocks, and communicate with the sales manager and clients regarding the status of upcoming/future groups.</li><li>Assisting with Reservation requests from Group and Corporate Clients</li><li>Enter all special room requests into computer or manual systems and alerts front desk staff, housekeeping and other departments as needed.</li><li style=\" font-weight: bold;\">&nbsp;</li></ul><p style=\"margin-left:0in;\"><strong>OTHER DUTIES/RESPONSIBILITIES</strong></p><ul><li>Monitor and maintain internal keys and logs in compliance with key control procedures.</li><li>Be familiar with hotel, its services and the local area.</li><li>Be familiar with check-in procedures, assist as needed.</li><li>No travel required.</li><li>Hours: Scheduled hours may vary</li></ul><p style=\"margin-left:0in;\"><strong>SUPERVISORY DUTIES -</strong> None</p><p style=\"margin-left:0in;\"><strong>Qualifications:</strong></p><ul><li>Experience in previous Rooms Controller or Group Rooms Coordinator role preferred.</li><li>1-year minimum experience in front desk sales or customer service in the hospitality industry required.</li><li>Previous Marriott experience highly preferred.</li></ul><p><strong>What we offer:</strong></p><ul type=\"disc\"><li style=\"margin-left:0in;\">Salary range $20.00 to $24.00 an hour</li><li style=\"margin-left:0in;\">Team Driven and Values Based Culture</li><li style=\"margin-left:0in;\">Medical/Dental/Vision</li><li style=\"margin-left:0in;\">Vacation &amp; Holiday Pay</li><li style=\"margin-left:0in;\">Same-day pay available</li><li style=\"margin-left:0in;\">Employee Assistance Program</li><li style=\"margin-left:0in;\">Career Growth Opportunities/ Manager Training Program</li><li style=\"margin-left:0in;\">Reduced Room Rates throughout the portfolio</li><li style=\"margin-left:0in;\">Third Party Perks (Movie Tickets, Attractions, Other)</li><li style=\"margin-left:0in;\">401(k)</li><li style=\"margin-left:0in;\">Employee assistance program</li><li style=\"margin-left:0in;\">Employee discount</li><li style=\"margin-left:0in;\">Flexible schedule</li><li style=\"margin-left:0in;\">Flexible spending account</li><li style=\"margin-left:0in;\">Life insurance</li><li style=\"margin-left:0in;\">Parental leave</li><li style=\"margin-left:0in;\">Referral program</li></ul><p style=\"margin-left:0in;\"><br></p></div></div>\n",
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