Customer Service Coordinator

{
  "content_hash": "119aa7fbf1bb81f2f2fe14a01a1885ebdabf3d2baf4c35fd271067e9ad006b41",
  "source_hash": "65a1dc2cf8ab25e93c8b115620b2d22abaf54be42e5073dae92b077f66266fbf",
  "last_changed_at": "2026-06-06T10:27:40.583Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "Guelph, Ontario, N1C 1B9, Canada",
    "city": "Guelph",
    "region": null,
    "country": "Canada",
    "is_remote": false,
    "confidence": 0.95
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-06T10:27:40.582Z",
  "launch_scope": {
    "reason": "bamboohr_production_catalog",
    "included": true,
    "location": {
      "raw": "Guelph, Ontario, N1C 1B9, Canada",
      "city": "Guelph",
      "region": null,
      "country": "Canada",
      "is_remote": false,
      "confidence": 0.95
    },
    "countries": [
      "Canada"
    ]
  },
  "remote_policy": null,
  "salary_period": null,
  "workplace_type": null,
  "salary_currency": null
}

{}

{
  "list_job": {
    "id": "475",
    "isRemote": null,
    "location": {
      "city": "Guelph",
      "state": "Ontario"
    },
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "province": null
    },
    "departmentId": "18576",
    "locationType": "0",
    "jobOpeningName": "Customer Service Coordinator",
    "departmentLabel": "Service",
    "employmentStatusLabel": "Full-Time"
  },
  "detail_errors": [],
  "detail_job_opening": {
    "location": {
      "city": "Guelph",
      "state": "Ontario",
      "postalCode": "N1C 1B9",
      "addressCountry": "Canada"
    },
    "datePosted": "2026-06-05",
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "countryId": null
    },
    "description": "<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt; font-weight: bold\">Company description</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Thank you so much for considering our company in your career search! Classic Fire + Life Safety is a leader in the fire protection and life safety industry because of our talented, knowledgeable, and motivated staff. We know that it is our people who make the difference, and we are looking to grow our team of passionate professionals. Interested in joining us?</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Our goal is to partner with our customers, to ensure their building, and the people in them are safe, from new building construction activities, modernization activities, and demand for system upgrades, through to preventative maintenance and service.</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt\"><em><span style=\"font-weight: bold\">Why join the Classic team?</span></em></span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\"><em><span style=\"font-weight: bold\">CFLS is a caring company who values our staff.</span></em></span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\"><em><span style=\"font-weight: bold\">CFLS is local and is part of the community.</span></em></span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\"><em><span style=\"font-weight: bold\">CFLS is a full-service fire protection contractor.</span></em></span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\"><em><span style=\"font-weight: bold\">A great working environment with opportunities for career advancement.</span></em></span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\"><em><span style=\"font-weight: bold\">Comprehensive Group benefits.</span></em></span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\"><em><span style=\"font-weight: bold\">Educational assistance program.</span></em></span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\"><em><span style=\"font-weight: bold\">Employee referral bonus program.</span></em></span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt\"><span style=\"font-weight: bold\">Job Description</span></span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">This position will require an ability to work effectively with other departments such as field services, continuous improvement, scheduling, accounting, IT and Sales. Will support back office administrative functions and provide quality control support to ensure accurate and complete documentation records. This job description is to be used as a guideline only and may not incorporate all functions of the job. </span></p>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt; font-weight: bold\">Task &amp; Responsibilities:</span></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">Primary Accountabilities</span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Preparing, coordinating, and implementing schedules for our mobile Fire &amp; Life Safety Inspections Services Team at the prescribed intervals to meet scheduling KPI’s.</span></li>\n<li><span style=\"font-size: 10pt\">Effectively communicate with our field staff, customers, contractors, vendors and external resources on date/time and details regarding field service appointments.</span></li>\n<li><span style=\"font-size: 10pt\">Assess job readiness, and ensure all scheduled jobs are verified with customers at prescribed intervals prior to field deployment.</span></li>\n<li><span style=\"font-size: 10pt\">Maintain all appointment, software, and system records to ensure they are accurate and updated (i.e. site contacts, scope of work &amp; deliverables, equipment and tooling needs, reports, etc.).</span></li>\n<li><span style=\"font-size: 10pt\">Ensure field service staff are effectively and efficiently scheduled at least 2 weeks in advance, ensuring appointment scopes align with technician/fitter skills required to complete the work, and to avoid scope creep.</span></li>\n<li><span style=\"font-size: 10pt\">Work with Scheduling Supervisor, Service Managers, and Field Service Staff to ensure appropriate time is allocated to inspection service jobs.  Involvement and adherence to RTG and Job Duration will assist with this requirement.</span></li>\n<li><span style=\"font-size: 10pt\">Work closely with the clients, Scheduling Supervisor, Service Managers, and Field Service Staff to ensure our Fire &amp; Life Safety Inspections are completed on-time and error free, with minimal return visits.</span></li>\n<li><span style=\"font-size: 10pt\">Communicate all relevant information concerning next steps and timelines to the customer, AHJ’s, contractors and leadership.</span></li>\n<li><span style=\"font-size: 10pt\">Track open jobs to ensure appointments and service orders are moving forward as quickly and efficiently as possible.</span></li>\n<li><span style=\"font-size: 10pt\">Create, track, maintain, verify, and close all service appointments, and service schedules in our ERP and supporting software.</span></li>\n<li><span style=\"font-size: 10pt\">Opportunity verification/quality-check for service contract and service order creation.</span></li>\n<li><span style=\"font-size: 10pt\">Provide our Office Operations Team with appointment information and documentation for job closeouts</span></li>\n<li><span style=\"font-size: 10pt\">Other duties as assigned.</span></li>\n</ul>\n<p><span style=\"font-size: 10pt\"> </span></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">Secondary Accountabilities</span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Ensure clients record are accurate an updated in our ERP, Inspection Reporting Platforms, Network Drives, and Files.</span></li>\n<li><span style=\"font-size: 10pt\">Work closely with the Scheduling Supervisor, and Service Managers in the mapping our new business appointments, and complex inspection services jobs.</span></li>\n<li><span style=\"font-size: 10pt\">Work with the Scheduling Supervisor, and Service Managers to address work-in-progress reports (weekly)</span></li>\n<li><span style=\"font-size: 10pt\">Provide Scheduling Status Updates to your supervisor/team (Daily).</span></li>\n<li><span style=\"font-size: 10pt\">Schedule sub-contractors and ensure materials are ready and proper paperwork is completed and received.</span></li>\n<li><span style=\"font-size: 10pt\">Other duties as assigned. </span><br></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">Systems and Applications</span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Scheduling system management and administration.</span></li>\n<li><span style=\"font-size: 10pt\">The understanding and daily use of our ERP (Acumatica), financial systems, appointment systems, scheduling and reporting. Our Inspection Reporting Software Systems for Inspection Reporting accuracy. Our Certification Tracking systems, equipment tracking systems, security clearance and safety tracking systems for scheduling accuracy.</span></li>\n<li><span style=\"font-size: 10pt\">GPS Tracking Software review and administration for efficient and effective routing.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt; font-weight: bold\">Qualifications</span><br></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Minimum 2 years’ experience in customer service, work planning, scheduling, dispatching, and redeployment type roles in service Industries.</span></li>\n<li><span style=\"font-size: 10pt\">Ability to prioritize responsibilities, time management, people skills (communication) and teamwork are all necessary skills for success in this role.</span></li>\n<li><span style=\"font-size: 10pt\">Working knowledge of Fire &amp; Life Safety Systems, Codes and Standards would be considered an asset.</span></li>\n<li><span style=\"font-size: 10pt\">Working knowledge of fleet management practices would be considered and asset.</span></li>\n<li><span style=\"font-size: 10pt\">Planning, scheduling, and detailed time management skills are a must.</span></li>\n<li><span style=\"font-size: 10pt\">Organized, Strong attention to details and record keeping focus to ensure division’s scheduling needs.</span></li>\n<li><span style=\"font-size: 10pt\">Able to process documentation and understand completeness formatting and consistency requirements.</span></li>\n<li><span style=\"font-size: 10pt\">Keep informed of scheduling system revisions and upgrades.</span></li>\n<li><span style=\"font-size: 10pt\">Understanding and ability to work with enterprise-wide systems and applications.</span></li>\n<li><span style=\"font-size: 10pt\">Good interpersonal skills with department staff and field technicians.</span></li>\n<li><span style=\"font-size: 10pt\">Efficient and comfortable with technology and software applications.</span></li>\n<li><span style=\"font-size: 10pt\">Team Player with strong communication skills.</span><br></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">We thank all applicants who apply, but only those candidates who meet the above qualifications will be contacted for an interview.</span></p>\n<p><br></p>\n<p><span style=\"font-size: 10pt\"><em><span style=\"font-weight: bold\">Salary/Wage placement within the stated range is determined by evaluating the candidate’s relevant experience, skills, and qualifications, along with internal equity and prevailing market conditions. These factors are applied consistently to support transparent and equitable compensation practices in Ontario.</span></em><em><br></em></span></p>\n<p><span style=\"font-size: 10pt\"><em><br></em></span></p>\n<p><span style=\"font-size: 10pt\"><em><span style=\"font-weight: bold\">No part of our hiring process uses AI or automated screening technology, all candidate reviews and applications are evaluated manually and hiring decisions are completed by human staff, to ensure a fair and transparent assessment.</span></em></span></p>\n<p><br></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\"><em>Classic Fire + Life Safety is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. We are also committed to meeting the needs of persons with disabilities in a timely manner and will do so by preventing and removing barriers to accessibility and meeting accessibility requirements under the Accessibility for Ontarians with Disabilities Act. If you have any accommodation needs or would like to provide us with your feedback, questions, or concerns, please contact our Human Resources department at <a href=\"mailto:[email protected]\" target=\"_blank\" rel=\"noopener noreferrer\">[email protected]</a> </em></span></p>",
    "compensation": "$51,000 - $57,000",
    "departmentId": "18576",
    "locationType": "0",
    "seekPromoted": false,
    "jobCategoryId": null,
    "jobOpeningName": "Customer Service Coordinator",
    "departmentLabel": "Service",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Mid-level",
    "jobOpeningShareUrl": "https://classicfls.bamboohr.com/careers/475",
    "employmentStatusLabel": "Full-Time"
  }
}