🚀 Internal Opportunity: Account Manager (Mid-Market) 🚀

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    "id": "551",
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    "jobOpeningName": "🚀 Internal Opportunity: Account Manager (Mid-Market) 🚀",
    "departmentLabel": "Mid Market",
    "employmentStatusLabel": "Full-Time"
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    "location": {
      "city": "Norwich",
      "state": "Norfolk",
      "postalCode": "NR4 6DJ",
      "addressCountry": "United Kingdom"
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    "datePosted": "2026-06-05",
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    "description": "<p><em><span style=\"font-size: 14pt\">Are you an experienced sales professional who enjoys building long-term customer relationships and driving commercial growth?</span></em></p>\n<p><em><br></em></p>\n<p><span>We're looking for an <span style=\"font-weight: bold\">Account Manager</span> to join our <span style=\"font-weight: bold\">Mid-Market team</span>, taking ownership of a portfolio of customers ranging from £2m to £10m+ turnover.</span></p>\n<p><br></p>\n<p><span>This is a sales role focused on retention, account growth and maximising customer value. You will be responsible for growing revenue across your portfolio through strategic account management, product adoption, upselling and cross-selling opportunities.</span></p>\n<p><br></p>\n<p><span>You'll become a trusted commercial partner to your customers, understanding their business goals and helping them maximise the value of Epos Now's products and services.</span></p>\n<p><br></p>\n<p><span style=\"font-size: 14pt; font-weight: bold\">What you'll be doing 👇</span></p>\n<p><br></p>\n<p><span>📈 Growing account revenue through upselling, cross-selling and product adoption</span></p>\n<p><span>🤝 Building strong relationships with key stakeholders and decision-makers</span></p>\n<p><span>📊 Developing and maintaining strategic account plans</span></p>\n<p><span>🎯 Conducting Quarterly Business Reviews (QBRs) and Annual Reviews</span></p>\n<p><span>💳 Driving adoption of Epos Now Payments and Embedded Finance products</span></p>\n<p><span>🚀 Identifying opportunities for customer growth and expansion</span></p>\n<p><span>📣 Acting as the voice of the customer within Epos Now</span></p>\n<p><span>📝 Maintaining accurate pipeline, account plans and customer activity within Salesforce</span></p>\n<p><span>⚠️ Identifying and managing churn risks before they impact retention</span></p>\n<p><span>🤝 Working with Product, Service and Commercial teams to deliver exceptional customer outcomes</span></p>\n<p><br></p>\n<p><span style=\"font-size: 14pt; font-weight: bold\">What we're looking for 🔍</span></p>\n<p><br></p>\n<p><span>✅ <em><span style=\"font-weight: bold\">Proven </span></em>sales experience is essential</span></p>\n<p><span>✅ Experience managing customer relationships and growing accounts</span></p>\n<p><span>✅ Strong commercial awareness and negotiation skills</span></p>\n<p><span>✅ Ability to identify opportunities and convert them into revenue</span></p>\n<p><span>✅ Experience managing a sales pipeline and forecasting activity</span></p>\n<p><span>✅ Excellent communication and stakeholder management skills</span></p>\n<p><span>✅ Strong organisational and account planning skills</span></p>\n<p><span>✅ Self-motivated, resilient and target driven</span></p>\n<p><br></p>\n<p><span style=\"font-size: 14pt; font-weight: bold\">Desirable ⭐</span></p>\n<p><br></p>\n<p><span>💳 Payments, Fintech or SaaS experience</span></p>\n<p><span>📊 Salesforce experience</span></p>\n<p><span>🌍 Experience managing larger or multi-site customer accounts</span></p>\n<p><span>🛍️ Knowledge of retail, hospitality or service industries</span></p>\n<p><br></p>\n<p><span style=\"font-size: 14pt; font-weight: bold\">What success looks like 🎯</span></p>\n<p><br></p>\n<p><span>📈 Growth in Net Dollar Retention across your portfolio</span></p>\n<p><span>💳 Increased adoption of Epos Now Payments and Embedded Finance products</span></p>\n<p><span>🤝 Strong customer retention and engagement</span></p>\n<p><span>📊 High-quality account planning and QBR delivery</span></p>\n<p><span>⭐ Strong NPS and customer satisfaction results</span></p>\n<p><span>🚀 Consistent delivery against commercial and growth targets</span></p>\n<p><br></p>\n<p><span>This role is ideal for experienced sales professionals looking to manage larger customer relationships while retaining a strong focus on revenue growth and commercial performance.</span></p>\n<p><br></p>",
    "compensation": "£30,000 + Car allowance + Commission ",
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    "jobOpeningName": "🚀 Internal Opportunity: Account Manager (Mid-Market) 🚀",
    "departmentLabel": "Mid Market",
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    "minimumExperience": "Mid-level",
    "jobOpeningShareUrl": "https://eposnowgroup.bamboohr.com/careers/551",
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